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What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis April 16-18, 2018

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Page 1: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

What We've Learned by Scrumming Sales and

Support Teams

Justyna Wykowska, CSP

Tomasz Wykowski, CST

Scrum Gathering MinneapolisApril 16-18, 2018

Page 2: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Customer Support

Page 3: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Page 4: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Sales Team

Improving efficiency

Page 5: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

First Sprint

We’re busy!

Page 6: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

A/B Testing

75% of work not bringing

value

Page 7: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Reviews

No physical product

Page 8: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Responsibility

Involve the team

Page 9: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Salaries

Impacted by experiments

Page 10: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Transparency

Usage of physical tools

Page 11: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

From Sales

To advisors

Page 12: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Customer Support

Creative work

Page 13: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Education Team

Focus on value, not specialization

Page 14: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Page 15: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Page 16: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Challenge

2nd fastest growing

company in Europe

Page 17: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Visualization

Thousandsof requests

weekly

Page 18: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Teamwork

Discoverpower of

pairs

Page 19: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Flow

Keep focus in disruptive

environment

Page 20: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Great teamGrowing

responsibility and lot of fun

Page 21: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

FollowersScrum

movement in organization

Page 22: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Page 23: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Your Take-Aways

Page 24: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Our Take-Aways

• Define your product and value added• Ensure transparency• Don’t Add Work, Remove.• Create safe environment and space for

experiments• Unleash team’s potential• Ensure you are not punishing by rewards• Team needs time and support

Page 25: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

@justynawykowska @twykowski

Thank You!

Justyna Wykowska

[email protected]

http://www.linkedin.com/in/justynawykowska

Tomasz Wykowski

[email protected]

http://www.linkedin.com/in/wykowski

https://blog.procognita.com/

mailto:[email protected]
http://www.linkedin.com/in/justynawykowska
mailto:[email protected]
http://www.linkedin.com/in/wykowski
https://blog.procognita.com/
Page 26: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

Justyna Wykowska

[email protected]

http://www.linkedin.com/in/justynawykowska

@justynawykowska

mailto:[email protected]
http://www.linkedin.com/in/justynawykowska
http://procognita.com/
http://procognita.com/
Page 27: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis

Tomasz Wykowski

[email protected]

http://www.linkedin.com/in/wykowski

@twykowski

http://procognita.com/
http://procognita.com/
mailto:[email protected]
http://www.linkedin.com/in/wykowski

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