what theory can be found to underpin the inevitability of a crisis?
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What theory can be found to underpin the inevitability of a crisis?. Group 3: Perry Trienekens Bram Boerman Janine Jaquet Kenny Ensink Daan Verkaik. Contents of this lecture. Crisis in all its forms Chaos theory Icarus paradox Black Swan Disruptive innovation - PowerPoint PPT PresentationTRANSCRIPT
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MSc HCM
MSc BIS
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What theory can be found to underpin the inevitability of a crisis?
Group 3:Perry TrienekensBram BoermanJanine JaquetKenny EnsinkDaan Verkaik
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Contents of this lecture
Crisis in all its forms Chaos theory Icarus paradox Black Swan Disruptive innovation Business Case: Municipality of Amsterdam Thomas Kilmann Test
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MSc HCM
MSc BIS
Crisis in all its forms
What is 'crisis'?
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MSc HCM
MSc BIS
Crisis in all its forms
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MSc HCM
MSc BIS
Crisis in all its forms
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MSc HCM
MSc BIS
Crisis in all its forms
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MSc HCM
MSc BIS
Crisis in all its forms
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"Communication, organization, and crisis" Seeger, M. W. et al.; (1998)
Crisis in all its forms
Defining characteristics of crisis: 1. unexpected (i.e., a surprise) 2. creates uncertainty 3. is seen as a threat to important goals 4. need for change
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'Understanding the Complexity of Economic, Ecological, and Social Systems', Holling (2001)
Crisis in all its forms
Three properties shape the future of a system: 1. Inherent potential 2. Internal controllability 3. Adaptive capacity
"Surprise and structural change are inevitable in systems of people and nature." p. 391
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MSc HCM
MSc BIS'De logica van chaos in veranderingsprocessen' (the logic of chaos in change processes), Zuijderhout, Wobben, ten Have, Busato (2002)
Chaos Theory Chaos theory suggests that sometimes you
can't manage change. That you have to let go.
When a system or organization builds up energy it gets complexer. In the end the complexity will bring forth chaos.
However the system will bring order to itself if it gets the chance.
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MSc BIS
Chaos Theory
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Chaos Theory
Outcomes from the chaos:
1. The tension fadesWe go back to the old way of working.2. A new orderA new way of working is gets implemented and then refined.3. RecessionThe old order is rejected by the organization, but there isn't a new order.
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Chaos Theory
Stuck in chaos?
There are three things you need to get out.1. The pressure to change.2. Elements that can't stay the same.3. New options.
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'The Icarus Paradox: How exceptional companies bring about their own downfall' , Danny Miller (1992)
Icarus paradox Successful organizations are prone to failure. Working strategies get supported and
integrated into processes. Company starts to lose sight of other ideas. Same goes for people. They found 4 main tracks that a company/
person can follow.
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Icarus paradoxCraftsman -> tinkererA focus on high quality products turns into an obsession with small unimportant details.
Builder -> ImperialistA smart mind that knows how to expands starts expanding without reason.
Pioneer -> EscapistThe thirst for being the first turns into blindly choosing the latest technology.
Salesman -> DrifterGreat marketing turns into bland all the same sales pitch where the product doesn't matter.
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Icarus paradox
The momentum a company builds comes from a couple of sources.
1. Leadership traps2. Current culture and skills3. Power and politics4. Memories
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Icarus paradox
The paradox has two sides1. Success can lead to failure.2. The things that can make you succeed can also make you fail.
Can we combat the paradox?Reflection and keep monitoring the situation.
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'The black swan: The impact of the highly improbable' , Nassim Taleb (2010)
The Black Swan
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http://www.youtube.com/watch?v=BDbuJtAiABA
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The Black Swan
They are hard to predict They have a big impact/consequence Not able to predict beforehand but "obvious"
after it happened.
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The Black Swan
Why is it hard to see a Black Swan coming? We are looking for patterns and predictability
Enterprise Risk Management (ERM) Focus on the White Swans
Blind for coincidence and let us run opportunities…
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MSc HCM
MSc BIS
The Spectrum of Variability
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Different kind of crisises
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Coping with Black Swan events
Need to learn to be able to deal with them. Don’t try to predict them.
Investing in resilience Building in redundancy Organization not operating ‘on the edge’ Focus on positive ones
Prepare for the impact
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Disruptive Innovation
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Disruptive Innovation
Established Companies Traditional view
Customer needs
Technology changes Not radically new
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Disruptive Innovation
Technological Innovations
Sustaining technologies Maintain Rate of improvement
Disruptive technologies Different package
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MSc BIS
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Disruptive Innovation
How to spot & cultivate Disruptive Technology?
Determine Disruptive / Sustaining Locate initial market
Customers Experimenting rapidly, iteratively and
inexpensively with both product & market
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Disruptive Innovation
How to spot & cultivate Disruptive Technology? Strategic Significance
Plotting product performance in a graph
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Disruptive Innovation
Spot & cultivate Disruptive Technology
Responsibility for building disruptive technology
Keep disruptive organization independent
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Disruptive Innovation
Enabling Disruptive Innovation
Internal HR Organisation Structure
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Disruptive Innovation
Enabling Disruptive Innovation
Context
Customer
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