what is user-centered design? a primer in ux research by portal solutions' chris poteet

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Page 1: What Is User-Centered Design? A Primer In UX Research by Portal Solutions' Chris Poteet

http://www.portalsolutions.net/

http://www.portalsolutions.net/

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Contextual Inquiry

Analytics analysis

Structured InterviewsTask flow analysis

Diary studies

Usability testsHeuristic evaluation

Participatory ethnography

Card sorts

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What UsersSay

What Users

Do

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Structured Interviews

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Expressed need

Implied need

Latentneed

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Contextual Inquiry

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What?

Why?

How?

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Definition Research Synthesis Feature

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Affinity Theme Insight

Content No ability to submit feedbackValue of content unclear

Goals Increase efficiencyStreamline communication

Successes Reach peopleReduce frustration

Barriers No perceived social value

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Download a complimentary copy of Designing A User-Centered Intranet For SharePoint Online.

E-Book

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