IBM Software Subscription and Support

Protect your investment with

Nassima Kara

2 © 2014 IBM Corporation

IBM Software Subscription and SupportPositions you for the future: innovation and expertise

A comprehensive product upgrade and technical support solution, IBM Software Subscription and Support ensures that IBM software not only solves today’s challenges, but that it continues to deliver value for years to come.

IBM Software Subscription benefits delivers innovation in the form of product upgrades—new releases and new versions—at your convenience

IBM Software Support benefits delivers technical expertise in the form of access to knowledge engineers, product and technical support planners and professionals online or by phone—when, where, and how you need

ibm.com/software/subscriptionandsupportOne year included with your initial IBM Passport Advantage® or IBM Passport Advantage Express® software purchase

3 © 2014 IBM Corporation

IBM Software Subscription and SupportUpgrades and Technical Support

ibm.com/software/subscriptionandsupport

IBM Software Subscription provides access to new software innovations at your convenience.

Access to technical experts and support professionals in 140 languages

Diagnostic tools, fixes, forums, self-help, Redbooks, security alerts and technical documentation

Rapid response to severity 1 service requestsand PMRs

One year included with your initial IBM Passport Advantage® or IBM Passport Advantage Express® software purchase

Incremental enhancements Full version and release upgrades Patches and security enhancements Profile-driven download, delivery and

electronic notifications The flexibility to update or upgrade on your

schedule

IBM Technical Support provides access to 24x7 online and phone technical support expertise.

4 © 2014 IBM Corporation

Invested annually in overall R&DInvested annually in software development alone

IBM invests billions each year in R&D to: Improve current technologies—in anticipation of new ways of computing Develop new capabilities and new ways of computing Address rapidly changing IT needs in solution areas as diverse as Cloud computing, social, mobile, data

management, storage, security and analytics

Capitalize on innovation with S&SInnovation powers performance, drives efficiency and increases ROI

USD3B+ USD6B+That investment is rolled right back into your software in the form of: Updates, enhancements and fixes Improving current technologies – in anticipation of new ways of computing Developing new capabilities and new ways of computing Addressing rapidly changing IT needs in solution areas as diverse as Cloud computing, social, mobile, data

management, storage, security and analytics

5 © 2014 IBM Corporation

With each new release, your software provides more value

Take advantage of new and enhanced capabilitiesUse your S&S benefits to upgrade

6 © 2014 IBM Corporation

Up to 80% increase in compression rates reducing overall storage costs with DB2 upgrade

500% performance improvement for multi-subscriber message delivery with WebSphere MQ upgrade

As much as 60% cost reduction in email storage with IBM Notes® and Domino® upgrade

Source: IBM and IBM client experience.

Clients upgrading to current versions and releases see measurable benefits: 80%

60%20% 20% faster interactive response time with Cognos

BI upgrade

500%

View recently enhanced IBM software available for download with S&S

Upgrading with S&S increase return on your investmentReap the benefits year after year

7 © 2014 IBM Corporation

Access technical support and key electronic support productivity resources and tools including: Electronic access for usage, how-to and code-related support

Cross-platform support direct to engineering

Worldwide infrastructure: support in native languages and time zones

IBM Remote Assistance - live remote-assistance tool

IBM Support Assistant Data Collectors

Leverage world-class technical support for peak performanceFrom a single integrated IBM Support Portal

Plus: Renewable S&S provides access to a higher level of technical support

24x7 coverage for severity 1 problems

Entitled access to the Service Request tool

Secure foundation for additional Accelerated Value support offerings

8 © 2014 IBM Corporation

ibm.com/support

24x7 support

Online communities

Intuitive self-help and troubleshooting

Rapid access to fixes

Unlimited access to Support Portal by company personnel

IBM Support PortalCentralized access to online technical support content and tools

9 © 2014 IBM Corporation

IBM support connects you with technical expertise—electronically and by phone

IBM has 4000+ dedicated technical support staff around the globe.

Our unique Client Care team provides specialized support. It is a one stop shop for those questions you don’t know who or how to ask.

IBM support helps you 24 hours/day, 7 days/week, 365 days/year. Any question. Any time. It’s that simple.

Your organization can have an unlimited amount of designated support contacts. One organization. Unlimited access.

10 © 2014 IBM Corporation

Next steps

Talk to your organization about the importance of IBM Software Subscription and Support Renew every product, every year—active S&S delivers measurable value

• More easily capitalize on new, innovative functionality• Ensures access to dedicated support specialists• Puts you in control:

– You decide what to upgrade and when– Enables you to more accurately budget and plan for IT enhancements, lowering software acquisition

expenses– Reduces risk and impacts resulting from technical and operational issues – Reduces the burden on your IT staff– Offers the option to request automatic notifications when new versions and releases are available for

download and new support resources are created Don’t let your coverage lapse—without proactive protection, your risks increase

• Loss of 24x7 technical support • Inability to leverage new features and functionality• Reduced employee satisfaction and productivity• Suboptimal customer experience• Increased vulnerability to threats• More unplanned downtime• Delayed response to opportunities• Increased costs for software licensing and support• Potential regulatory and compliance concerns• Risk of damage to your reputation

For more information:ibm.com/software/subscriptionandsupport | www.ibm.com/software/support/einfo.html

3XReinstatement cost is up to three times the annual renewal cost

11 © 2014 IBM Corporation

Useful links

For more information:

IBM Software Subscription and Support

IBM Support

IBM Passport Advantage & Passport Advantage Express

Passport Advantage Online

IBM Software Support Lifecycle Policy

Software license agreements

Registering for an IBM ID

IBM Software Support Handbook

Subscribing to IBM Support notifications

12 © 2014 IBM Corporation

Trademarks and notes

IBM Corporation 2014

IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with the appropriate symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml.

Other company, product, and service names may be trademarks or service marks of others.

References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.