What is the Future of 9-1-1?

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Intent of this Session●Present overview on current 9-1-1 system and its

limitations

●Provide a high level overview of NG9-1-1

●Provide reasons why transitioning to NG9-1-1 is vital

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Terminology●Emergency Services IP Network (ESInet)

A privately managed Internet Protocol transport network that may be shared by multiple agencies

●Functional and Interface Standard for NG9-1-1 (i3) NENA 08-003 architecture and functions

● NG9-1-1 The set of network elements, software applications,

databases, CPE components, and operations and management procedures required to provide Next Generation emergency services

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Terminology (cont’d)

Public Safety Answering Point (PSAP) A 9-1-1 answering point which receives 9-1-1

calls from a defined geographic area

Geographical Information System (GIS) A computer software system that translates

geographic data into a location on a map, such as a street address

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Industry Trends330 million wireless devices in the US

Population is approximately 313 million

By 2015, there will be 2 billion networked devices Smart homes and offices; education applications

More than 50% of mobile devices are smartphones These generate 35 times more data traffic than

basic cell phonesTablets generate 121 times more traffic than cell phones

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Industry Trends (cont’d)

Wireless-only households are on the rise 32% of adults and 36% of children live in wireless-only

households

More than 98% of Americans have access to 3G or 4G services

103 million tweets per day in the US

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Industry Trends (cont’d)

Exponential increases in text messaging More than 8 trillion texts sent last year

Up 1.1 trillion from the previous year

Teens text 5,500 messages per month

32 million Americans who are Deaf, Deaf-blind, hard of

hearing or speech disabled rely on texting as main form of communication

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The Current 9-1-1 Process

The Nation's current 9-1-1 system is designed around telephone technology

The public can make voice or TTY calls- Limited data is delivered to the 9-1-1 answering point

- Call back phone number- Caller approximate location

* The Access and Service provider can be separate entities.

9-1-1 CallerAccess/Service Provider*

E9-1-1 Network9-1-1 Call Center

Call Taker

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OK, really - What is NG9-1-1?NG9-1-1 is the upgrade of 9-1-1 services

infrastructure to meet the needs of a wireless mobile society

More than just an IP network:

● Databases

● Technical & Operational Procedures

● Software Applications

● Equipment Components

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What 9-1-1 Can’t Do Today Support Newer Technologies/Services

Text, Image, Video, Telematics, Sensors, Enhanced Subscriber Info

Provide Robust Back Up Capabilities Network Resilience, Virtual PSAPs

Provide Interoperability and Information Sharing

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Public Expectations

Many people think they can text 9-1-1 today

Younger Generation Text most common form of communication

Deaf, Deaf-Blind, Hard of Hearing and Individuals with Speech Disabilities Text and Video over IP most common form of

communication

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Public Expectations (cont’d)

One survey in North Texas in 2011 found that:

31% of the population think they can text 9-1-1

11% thought they could post a message on Facebook and 9-1-1 will be notified

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How NG9-1-1 Will Improve 9-1-1

Updated Technology: Internet Protocol (IP) on a private secured network

Improved Functionality: Maintains current E9-1-1 capabilities Adds new capabilities and supports multimedia

communications GIS based

Improved Interoperability: At county, region, state and national levels

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NG9-1-1 Reality

● NG9-1-1 by itself will not enable text to 9-1-1

Texting is an application available through NG9-1-1 NG9-1-1 is designed to support text when available Standards work is underway in the wireless industry to

support various types of text messages

● In the long term, overall costs could potentially be lower because of shared services and lower cost technology

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The Nature of NG9-1-1Designed to support enhanced interoperability of

all 9-1-1 systems

Designed with open standards

Designed to enable open competition

Designed for a transition to competitive service provider environment

May require regulatory (and legislative) change

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NG9-1-1 Added FeaturesGIS based routing controlLocation data can be transported with the callAdditional types of calls and messaging:

anytime, anywhere, any deviceAdditional data Virtual PSAP capabilitiesAdded alternate routing options (ex: sensing

PSAP status)Direct control of call management [PRF]

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NG9-1-1 ConceptsYour NG9-1-1 system is one element of an widely

interconnected public safety system

County - Regional – State – National – International

Expansion of, and beyond the traditional PSAP Fusion Centers Virtual PSAPs Trauma Centers Poison Control Emergency Operations Centers

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NG9-1-1 ConceptsDirect control of system capabilities by 9-1-1

Authorities and PSAP management GIS data updated regularly, to control validation

and routing Secure access to interactive validation data by

service providers Routing and options controlled in databases that

are directly accessible by 9-1-1 Authority at PSAP terminals, or other authorized remote access points

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NG9-1-1 ChallengesAchieving Economies of Scale

Bigger geography equals better price performance

Solving Governance Issues Leadership at all levels

Timely Standards & Technology DevelopmentResolving Operational IssuesAddressing Legislative and Regulatory needsProviding for a wide range of educational needs

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Funding ChallengesPSAP Authorities must be allowed to accrue

funds to build NG networks while still paying for and operating legacy networks

Consider different funding sources: IP access providers? Pre-paid wireless?

Consider new payment terms for 9-1-1 fees More sources/lower fees?

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Legislative & Regulatory Challenges

Regulations Should Allow, but Not Require: Your NG9-1-1 provider to be different than your

current E9-1-1 provider Your NG9-1-1 IP infrastructure provider to be

different than your NG9-1-1 services provider Choice of service providers

See:NENA NG9-1-1 Transition Policy Implementation Handbookwww.nena.org

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NG9-1-1 PSAP BenefitsText/IM to 9-1-1Photos, additional data and other media to

9-1-1Streaming videoTelematics and sensor data available to 9-

1-1Nomadic and/or mobile call taker

workstations

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NG9-1-1 PSAP Benefits (cont’d)

PSAP “on-the fly” or Virtual PSAPPolicy-based alternate routing with new

optionsAdditional Policy-based routing for:

Language preference of caller Type of technology

IM, Sensor, Satellite phone

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Call to ActionUnderstand that underlying network/technology

needed for NG9-1-1 is needed for ALL emergency communications (high bandwidth voice, data, video)

THIS SLIDE MUST BE CHANGED TO SUIT THE AUDIENCE, AS MENTIONED IN THE SPEAKER NOTES.

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Q and A

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This is a reference slide