BASIC CONCEPTS OF QUALITY

By

Seth Safety Products (Pvt) Limited, Sri Lanka

BASIC CONCEPTS OF QUALITY

QUALITY QUALITY CONTROL

QUALITY ASSURANCEQUALITY MANAGEMNT

TOTAL QUALITY MANAGEMENTISO SYSTEM

QUALITY

is the totality of features and characteristics of a product that bears on it’s ability to satisfy the stated or implied needs --ASQC

What is Quality?

• User-based: “In the eyes of the beholder”• Manufacturing-based: “Right the first

time”• Product-based: Precise measurement

Dimensions of Quality

• Performance• Aesthetics• Special features: convenience, high tech• Safety• Reliability• Durability• Perceived Quality• Service after sale

Importance of Quality• Lower costs (less labor, rework, scrap)• Motivated employees• Market Share• Reputation• International competitiveness• Revenues generation increased (ultimate

goal)

QUALITY CONTROL

is the operational techniques and activities that are used to fulfill the requirements for quality

QUALITY ASSURANCE

is all systematic and planned actions which are necessary to provide adequate confidence that a product or service will satisfy the given requirement for quality.

QUALITY MANAGEMENTQUALITY MANAGEMENT iis a systematic set of operating s a systematic set of operating

procedures which is company procedures which is company wide, documented, implemented wide, documented, implemented and maintained while ensuring and maintained while ensuring the growth of business in a the growth of business in a consistent manner consistent manner

TOTAL QUALITY MANAGEMENT

THE LATEST APPROACH IT IS THE PROCESS OF INDIVIDUAL &

ORG. DEVELOPMENT THE PURPOSE OF WHICH IS TO INCREASE THE LEVEL OF SATISFACTION OF ALL THE STAKEHOLDERS

QM Vs QA

The Prime Focus of

Quality Management Quality Assurance

Achieving results that satisfy the requirements for quality.

Demonstrating that the requirements for quality have been (and can be) achieved.

Motivated by stakeholders internal to the organization, especially the organization’s management

Motivated by stakeholders, especially customers, external to the organization

Goal is to satisfy all stakeholders Goal is to satisfy all customers.

Effective, efficient, and continually improving, overall quality-related performance is the intended result.

Confidence in the organization’s products is the intended result

Scope covers all activities that affect the total quality-related business results of the organization

Scope of demonstration coves activities that directly affect quality-related process and product results

HISTORICAL BACKGROUNDHISTORICAL BACKGROUND►THE OLDEST TERM QUALITYTHE OLDEST TERM QUALITY

►QUALITY CONTROLQUALITY CONTROL

►QUALITY ASSURANCE (1970s)QUALITY ASSURANCE (1970s)

►QUALITY MANAGEMENTQUALITY MANAGEMENT

HISTORICAL BACKGROUNDHISTORICAL BACKGROUND

► TOTAL QUALITY MANAGEMENTTOTAL QUALITY MANAGEMENT► CURRENTLY ENTERPRISES ARE RUSHING CURRENTLY ENTERPRISES ARE RUSHING

TOTO► SIX SIGMASIX SIGMA► DEMING AWARDDEMING AWARD► MALCOLM BALDRIDGE NATIONAL QUALITY MALCOLM BALDRIDGE NATIONAL QUALITY

AWARD (MBNQA)AWARD (MBNQA)

HIERARCHIAL STRUCTURE

• TOTAL QUALITY MANAGEMENT

QUALITY MANAGEMENT

QUALITY ASSURANCE

HIERARCHIAL STRUCTURE

• QUALITY ASSUR. (GMP+Original prod. design & development)

GOOD MFG. PRACTICE

QUALITY CONTROL

ISO SYSTEM

• A SET OF QUALITY STANDARDS GOVERNING THE DOCUMENTATION REQUIREMENT OF A SYSTEM

• ISO 9001-2000• ISO 14000• ISO 17025• SA 8000

TQM Vs ISO SYSTEM (1)ISO 9000 TQM

NOT NECESSARILY CUSTOMER FOCUSED

DEFINITELY CUSTOMER FOCUSED

TECHNICAL SYSTEM & PROCEDURES FOCUSED

PHILOSPHY, CONCEPTS, TOOLS &TECHNIQUES FOCUSED

EMPLOYEE INVOLVEMENT NOT NECESSARY

EMPLOYEE INVOLVEMENT NECESSARY

TQM Vs ISO SYSTEM (2)ISO 9000 TQM

LESS OR NO FOCUS ON CQI

CQI &TQM ARE SYNONYM

CAN BE DEPATMENTALLY FOCUSED

ORGANIZATION WIDE

QUALITY DEPARTMENT RESPONSIBLE FOR QUALITY

EVERYONE RESPONSIBLE FOR QUALITY

TQM Vs ISO SYSTEM (3)

ISO 9000 TQM

PRESERVES THE STATUS QUO

IMPROVES PROCESS & CULTURAL CHANGE

RELATIONSHIP B/W TQM & ISO

MANAGING(STRATEGY, LEAQDERSHIP, COMMITMENT)

ISO 9000PEOPLEATTITUDEBEHAVIOR

INVOLVEMENTEMPOWERMENT

SUPPLIERS CUSTOMERS

Contact us.

SETH MEDICAL AND SAFETY PRODUCTS (PVT) LIMITED, SRI LANKA.

- +94772009477 / +94773687864 / +94777387864 - safetysethp@gmail.com.

- http://www.sethsafety.com.