what is infrastructure optimization and why do i care? howard chow microsoft mvp
TRANSCRIPT
What is Infrastructure Optimization and Why do I Care?
Howard ChowMicrosoft MVP
• Infrastructure Optimization – 3 models
• Focus Today: Core Infrastructure Optimization Model
• Infrastructure Challenges
• Levels of the Core IO Model – Where You Fit
• Benefits of the Core IO Model
What Will We Cover?
Level 200
• Experience Administering Windows
Desktops and servers
• Network Administration Experience
• Active Directory Experience
Helpful Experience
• Reviewing IT Challenges
• Examining the Core Infrastructure
Optimization Model
• Enhancing the Process with MOF and ITIL
• Using Scenarios
Agenda
Are my systems vulnerable?
How do I keep them safe?
How do I manage my branch offices
and resources outside the
corporate firewall?
How do I accurately track our assets and
licenses?
Am I ready for Vista, LH, and
Office 12?
How do I know if my systems are
compliant?
How do I rapidly provision systems?
How do I reduce costs?
What we hear from you…How do I spend more time on important vs. urgent tasks?
IT Complexity And Cost
Enterprise IT Challenges
Prevent attacks, viruses, spam, etc.Address evolving threatsPatch managementProvide secure access
GrowthCustomer serviceRegulatory complianceDevice managementVarying skill setsMobility
PC maintenanceServer sprawlLegacy platformsDeployment and maintenanceIdentity managementSoftware updates
Meeting Challenges with IOInfrastructure Optimization
Infrastructure Optimization ModelIT & Security ProcessIT & Security Process
DevelopmentDevelopment
Application Application Platform Platform ModelModel
Data Management
SOA and Business Process
BusinessBusinessProductivitProductivityyModelModel
Business Intelligence
Enterprise Content Management
Communication and Collaboration
CoreCoreInfrastructureInfrastructureModelModel
Identity & Access Management
Data Protection & Recovery
Security & Networking
Desktop, Device & Server Management
KeyEnablers
•PortalsPortals•SearchSearch•MessagingMessaging•FormsForms
•AccessAccess•IdentityIdentity•PresencePresence•Rights MgmtRights Mgmt
Core IO Model
Desktop, Server and Device ManagementDesktop, Server and Device Management
Security and NetworkingSecurity and Networking
Identity and Access ManagementIdentity and Access Management
Data Protection and RecoveryData Protection and RecoveryCROSS-MODEL ENABLERSCROSS-MODEL ENABLERS
Identity Presence Rights Mgmt Network Access
• Reviewing IT Challenges
• Examining the Core Infrastructure
Optimization Model
• Enhancing the Process with MOF and ITIL
• Using Scenarios
Agenda
Infrastructure Optimization Model
Cost CenterCost Center
Uncoordinated, Uncoordinated, manualmanual
infrastructure infrastructure
More Efficient More Efficient Cost CenterCost Center
Managed IT Managed IT infrastructure infrastructure
with limitedwith limited automationautomation
Managed and Managed and consolidated ITconsolidated IT infrastructureinfrastructure
with maximum with maximum automationautomation
Fully automated Fully automated management, management,
dynamic resource dynamic resource usage , business usage , business
linked SLAslinked SLAs
Business Business EnablerEnabler
Strategic Strategic AssetAsset
Core IO Model in Action
Manual
Decentralized
No Policies
No Standards
No Monitoring
IT Reactive
Standards
Desktop and Server Policies
Security Policies
Perimeter lockdown
Internal security may be vulnerable
Management costs low
Security is pro-active
Zero-Touch Deployments
Highly Integrated Environment
Fully Automated
Self-Provisioning
Infrastructure is a competitive advantage
Where Customers Are Today
Cost Center Cost Center
Uncoordinated, manual
infrastructure
More efficient More efficient Cost CenterCost Center
Managed IT Infrastructure
with limited automation
Managed and consolidated IT Infrastructurewith maximum
automation
Fully automated Fully automated management, management,
dynamic resource dynamic resource Usage , business Usage , business
linked SLA’slinked SLA’s
Business Business EnablerEnabler
Strategic Strategic AssetAsset
64%64%
31%31%
3%3% 2%2%
$1,246$1,246
$261$261
$424$424
$1,931$1,931
$1,217$1,217
$3,148$3,148
$1,354$1,354
$774$774
$428$428
$2,556$2,556
$2,952$2,952
$5,50$5,5088
$1,333$1,333
$542$542
$426$426
$2,301$2,301
$2,265$2,265
$4,566$4,566
Desktop Cost SavingsHardware / Software
Total Direct Costs
End User Productivity & Downtime (Indirect Cost)
Total TCO
Administration
Operations30%
17%
10%
52%
31%
16%
Dynamic Systems will result in reduced costs, improved reliability, and
increased responsiveness across the entire IT life cycle
Faster, more efficient Faster, more efficient development resulting development resulting
in IT systems that are in IT systems that are Designed for Designed for OperationsOperations
Responsive, policy-driven Responsive, policy-driven IT systems that are self IT systems that are self
managing, reliable and cost managing, reliable and cost effectiveeffective
SLAs that are met or SLAs that are met or exceeded resulting in exceeded resulting in
satisfied business units satisfied business units and productive end and productive end
usersusers
What is the Destination?
Deployment Costs Have DeclinedCosts Costs experiencedexperienced in in
prior upgrade prior upgrade of softwaresoftware
Previous UpgradePrevious Upgrade
Costs for current upgrade anticipated to
be the same
Next Next UpgradeUpgrade
Cost
s p
er
Desk
top
Cost
s p
er
Desk
top
SignificanSignificanttdrop in drop in actual actual costscosts
ActualActual current cost current cost of of automatedautomated
upgradeupgrade
Actual current Actual current cost of cost of manualmanual upgradeupgrade
manual manual upgradupgrad
ee
USMT, ACT, WinPE, RIS, USMT, ACT, WinPE, RIS, PQDI, GhostPQDI, Ghost
Light Touch DeploymentLight Touch Deployment~ $350 per PC~ $350 per PC
Deployment automation with Deployment automation with Zero Touch (SMS, MOM)Zero Touch (SMS, MOM)
Zero Touch Based DeploymentZero Touch Based Deploymentless than $100< per PCless than $100< per PC
Manual Deployment Manual Deployment $500 - $1,000 per PC $500 - $1,000 per PC
Business Desktop Deployment
Free prescriptive guidance and tools collection for Windows and Office Client deployment
Modern Desktop:
• Windows Vista
• Windows XP• Office
Enables Low Cost Deployment
InvestmentInvestment Cost SavingCost Saving
Rationalized Level – Predictions
BenefitsBenefits
• Reviewing IT Challenges
• Examining the Core Infrastructure
Optimization Model
• Enhancing the Process with MOF and ITIL
• Using Scenarios
Agenda
MOF and ITIL
Microsoft through MOF
defined many ITIL principles
MOF applies ITIL
to Microsoft
products
MOF and ITIL provide
common IT Service
Management taxonomy
MOF makes Microsoft
ITIL-Compliant
MOF is a foundation to
comply with SarbOx, HIPPA,
ISO, and other regulations
MOF makes ITIL
actionable on the
Microsoft Platform
ITIL®
Detailed View
MOF and ITIL in IO
Reactive
Ad hoc
Problem-Driven
“AvoidingDowntime”
Reactive
Stable IT
Request Driven
Change Management and Planning
“Keeping ItRunning”
Proactive
Accountable
Increased Monitoring
Formal ChangeManagement
SLA’s
Predictability
“Quality Driven”
Proactive
OptimizingCosts and Quality
Agile
Self Assessing
ContinuousImprovement
“Taking The Lead”
• Reviewing IT Challenges
• Examining the Core Infrastructure
Optimization Model
• Enhancing the Process with MOF and ITIL
• Using Scenarios
Agenda
Technology View of the IO Model
Scenario
No server based identity management No password standards, users as admins Active Directory central authentication Security templates but no GPOs Group Policy deployed and enforced Security templates manage systems Centrally manage user provisioning across heterogeneous systems
Many desktop imagesMultiple versions of OS and OfficeNo management Standards
Standardized desktop imagesSingle OS and OfficeMission Critical Server Monitoring
Standardized modern desktop imagesAutomated Software DistributionApplication Compatibility Solution
Current version of OS and OfficeDesktop is part of business integrationFully Automated IT management
Scenario
Limited, ad-hoc, lack of standardization Limited or no monitoring Some automation and standardization Antivirus, Firewall, standard images Defense-in-depth widely deployed Networks secured, services monitored Automated, central management Security updates, images - everything
Scenario
User data not centrally stored or archived Decentralized backup, untested recovery Standardized network storage (MyDocs) Server backup, tested server recovery User data stored and synced to server Company level backup and recovery Self-managed backup and recovery of all data
Scenario
IT Service Management
Data Protection Manager
‘Service Desk’
Capacity Planner
Reporting Manager
Operations Manager
Data Storage and Recovery Problem
ManagementCapacity
Management
IT ReportingOperations
Management
Systems Management
Server
Operations Manager
Performance and AvailabilityMonitoring
Software Update and Deployment
Enabler for Microsoft’s Best Practices
Microsoft Operations Framework
Infrastructure Optimization
Microsoft’s System Center
Sample Solutions Accelerators
Business Desktop Deployment Business Desktop Deployment 2007 Solution Accelerator 2007 Solution Accelerator
Microsoft Infrastructure Microsoft Infrastructure deployment and migration Solution deployment and migration Solution
AcceleratorsAcceleratorsMicrosoft & partners infrastructure Microsoft & partners infrastructure
optimization servicesoptimization services
Application Compatibility and Application Compatibility and Active Directory Migration ToolkitsActive Directory Migration Toolkits
Microsoft Operations Framework service Microsoft Operations Framework service delivery solutionsdelivery solutions
Microsoft’s Promises To YouEnabling IT pros and development teams across the IT lifecycle
• Identify where you are in the Core IO Model
• Identify the biggest challenges
• Create a plan that uses solutions
Session Summary
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