NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 1

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety processes and procedures.

The eToolkit supports NATA’s Safety 1st Management System (SMS) for Ground Operations and NATA’s Professional Line Service Training Program (PLST Online). This monthly newsletter highlights known and emerging trends, environmental and geographical matters, as well as advances in operational efficiency and safety. Additional issues include a section of real-time incidents on the ground. Flight and ground safety have been enhanced and many accidents prevented because of shared experiences in this newsletter.

What Is Good Teaching? All students must have had hundreds of teachers in their lifetimes. A very few of these teachers they would remember as being exceptionally good. What are the qualities that combine to create an excellent, memorable teacher? Why do some teachers inspire students to work three times harder than they normally would, while others inspire students to avoid their class? Why do students learn more from some teachers than others?

Here I have focused on the four essential qualities that distinguish exceptional teachers:

Knowledge, Communication skills, Interest, and Respect for students.

An Experiment Here's an experiment I had done in one of my earlier assignments. The results may surprise you. Go into one

of the classes you are teaching and have your students take out a sheet of paper. Ask them to list for you the qualities they feel are important in a good teacher. Ask them to identify the qualities they admire in the best teachers they have had. Then give the students enough time to think about it and write something down. Five minutes is good, but ten might be better. Let them answer the questions anonymously if they desire.

What you will get if you combine all of the responses is a fascinating collage of ideas. I have found that most of the responses fall into two specific categories:

1) A set of "core qualities" that students recognize in good teachers, and 2) A set of "specific skills" that are developed by good teachers.

Issue 79 January 17, 2012

In This Issue:

► What Is Good Teaching ..............................................................1 ► Education Corner NATA’s 2012 Catalog Of Educational

Opportunities– Invest In Yourself And Your Company, NATA First Quarter Webinar Offerings – Be In The Know In 2012, 2012 Spring Training Week Is Around The Corner – Las Vegas March 5-8, FBO Managers Workshop At NATA’s Capital Week, EPA’s SPCC Rule and Environmental Compliance Minute and Dogs At Work ............4

► Industry Corner Byer’s Inside Washington View 2011 Blogs – Quite A Year For Aviation, NATA’s Safety 1st Ground Audit – A Safe Start To The New Year and NATA’s State Advocacy Network .........................................................................................................8

► Safety Corner Operational Best Practices (OBP) – NATA Member Benefit That Gives You A Jump Start On Safety In The New Year – Cell Phone And Media Device Use In Working Areas ..................11

► PLST Online Corner ....................................................................14 ► Continuing Education …………………………………..…….........16 ► Spring Training Week – Las Vegas In March ...........................17

NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 2

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

"Core qualities" are the essential characteristics needed to be a good teacher. I would like to concentrate on these core qualities in this article as under.

1. Knowledge Students have consistently and clearly targeted as the number one quality of a good teacher exactly what you would expect: knowledge of the subject. You must be an expert in your field-both theoretical and practical –preferably with an industry interface and experience if you are going to be a good teacher in a Management college or Business School. This is a prerequisite.

2. Communication The second core quality that good teachers possess is the ability to communicate their knowledge and expertise to their students. You may be the greatest expert ever in your field, but what would happen if you lectured in a style and language the students are not able to comprehend clearly? How much would your students learn?

It is a common misconception at the College level that knowledge of a subject is all that's required to be a good teacher; that the students should be willing and able to extract the meat from what you say- regardless of how it is delivered (even if it is delivered in a uncomprehending language or different style). This might be true at the post graduate level, but elsewhere it is definitely untrue. It is especially untrue at the undergraduate level. The teacher's job is to take advanced knowledge and make it accessible to the students. A good teacher allows students to understand the material, and to understand what it means (because it is one thing to understand how nuclear bombs work, but quite another to understand what nuclear bombs mean).

A good teacher can take a subject and help make it crystal clear to the students. A bad teacher can take that same material and make it impenetrable. Or a bad teacher can devote so little time and effort to preparation that the material presented is intrinsically confusing and disorganized. A good teacher is willing to expend the effort needed to find innovative and creative ways to make complicated ideas understandable to their students, and to fit new ideas into the context available to the student. A good teacher can explain complicated material in a way that students can understand and use.

There is a saying, "Give me a fish and I eat for a day, teach me to fish and I eat for a lifetime." This is the philosophy of a good teacher. Give your students an answer and they can solve one problem, but show students the techniques needed to find the answer for themselves and they can become self-sufficient in the field. Students need to be shown how to apply the new techniques you teach to problem solving.

3. Interest A good teacher starts with a firm knowledge of the subject, and builds on that with a clarity and understanding designed to help students master the material. The best teachers then go one step further. Because good teachers are interested in

NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 3

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

the material being taught, they make the class interesting and relevant to the students. Knowledge is worthless unless it is delivered to the students in a form they can understand. But the effort expended making the material understandable is wasted if the students are disinterested when it is delivered, or if the students can see no point in learning the material.

Good teachers recognize this, and work hard to make their material relevant. They show students how the material will apply to their lives and their careers. Bad teachers make material "relevant" by threatening students with failure on a test. Good teachers go far beyond this: they make students want to learn the material by making it interesting.

This is one of the things that make industry and business examples so important and vital to learning in a business school or college. Industry interface and practical real life examples make the ideas discussed in class exciting and important to the teacher, as well as to the students. If the teacher isn't interested in what's being taught, then why should the students be?

4. Respect Good teachers always possess these three core qualities: knowledge, the ability to convey to students an understanding of that knowledge, and the ability to make the material interesting and relevant to students. Complementing these three is a fourth: quality: good teachers have a deep-seated concern and respect for the students in the classroom. Why else would a teacher put in the time and effort needed to create a high quality class?

The creation of a good class requires an immense amount of work. You don't simply come up with clear explanations, industry cases and examples and experiments for the class off the top of your head. You don't create fair, consistent, high quality tests, questionnaires and homework assignments (read "learning experiences") five minutes before you hand them out. You don't figure out ways to integrate new materials and research into a class in an understandable way on your way to your college or institute in the morning. You work at this sort of quality all the time. You spend time with your students so you can learn about holes in their understanding. You read and write and create to build an exciting and interesting class every day. The only thing that would drive you to do that is a concern and respect for the students in your classroom.

Conclusion When you strive and work to become a good teacher, the four core qualities are essential: knowledge, the skills to convey that knowledge, the ability to make the material you are teaching interesting and relevant, and a deep-seated respect for the students. Without these four core qualities, good teaching will just not exist and take place.

NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 4

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

Bhushan Manchanda - About the Author:

MA, DMM, MBA (Faculty of Management Studies, University of Delhi, India), Management Education Consultant. Over 30 years Industry, Education and Training experience. Read more: http://bhushanmanchanda.articlesbase.com/college-and-university-articles/what-is-good-teaching-2845299.html#ixzz1VqzN24id

EDUCATION CORNER

NATA’s 2012 Catalog Of Educational Opportunities – Invest In Yourself And Your Company

The 2012 NATA Educational Opportunities and Meetings catalog was mailed to all NATA members. If you didn’t receive a copy in the mail, click here to send an email to Linda Pylant with your name and contact information so that she will ensure you get a copy while they last. In the meantime, you can view a pdf version by clicking here or on the catalog image.

NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 5

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

NATA First Quarter Webinar Offerings – Be In The Know In 2012 Register today at www.nata.aero/webinars NATA's new E-learn program is designed to enhance your education from the convenience of your site. E-learn includes several webinars specially priced at $49.95 as well as free policy and event preview webinars. The registration rate for the scheduled webinars includes participation for one computer/connection in the live webinar, a copy of the presentations and any additional materials. These 60-minute webinars complement NATA's networking Summit, Conference and seminars by bringing experts on the hottest topics to you throughout the year. Archived webinar recordings along with a pdf of the presentation slides may be purchased by clicking here.

Upcoming 2012 Webinars: 2012 Negotiating Aviation Agreements Webinar $49.95 We will explore standard customer and vendor agreements used in FBO, Part 135 and Part 145 operations at airports, including key terms and conditions, and pointers on how to negotiate favorable terms. We will also discuss indemnity issues and how this one issue can make or break your business.

Speaker: Leonard Kirsch, Esq., McBreen & Kopko Date/Time: January 26, 2012, at 12:00 EST

Building Successful Part 135 Company Indoc Training Webinar ($49.95) Speakers: Paul Moore, Chief Pilot, World Link Jet Charter Scott Galdi, Regional Marketing Manager, FlightSafety International Date/Time: February 9, 2012, at 12:00 EST

2012 How to Mitigate Fines from TSA, CBP, FAA, EPA Webinar $49.95 The federal government is looking to fine collection as a revenue source, and it is becoming increasingly difficult to negotiate down fines. This webinar will discuss how to analyze violations, how to defend and/or mitigate violations and, most importantly, what steps you can take to ensure that you are prepared so the next time you are violation-proof.

Speaker: Lisa Harig, Esq., McBreen & Kopko Date/Time: February 23, 2012, at 12:00 EST

2012 Dealing with Hazardous Materials $49.95 Everything we do in aviation involves the use of hazardous materials. This seminar will discuss the obligations imposed by OSHA, EPA, FAA, Customs, and state and local governments on the purchase, storage, use and disposal of hazardous substances.

Speaker: Lindsay McGuire, Esq., McBreen & Kopko Date/Time: April 26, 2012, at 12:00 EST

Visit www.nata.aero/webinars to register for any of these webinars and for frequent updates to the 2012 webinars schedule.

NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 6

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

2012 Spring Training Week Is Around The Corner – Las Vegas March 5-8 NATA will hold its 4th annual Spring Training Week concurrently with Cygnus Aviation Expo in Las Vegas. This all-star line service training features NATA’s Line Service Supervisor Training (LSST), FBO Finance Fundamentals, NATA Safety 1st Trainer and Environmental Compliance seminars. It’s your chance to enhance your teams’ skills, all in one place, maximizing their time and your training dollars. NATA’s most popular seminar, the LSST, gives your line manager/supervisor ample opportunities to learn something new or serves as a great reminder of how vital their job is to guiding a safe, cohesive line team. They will experience Dr. Todd Dewett’s unique leadership presentation as he regales them with stories and advice from some of the leading fortune 500 CEOs. The advice given is practical, yet succinct and attendees always rave about his presentation. Attendees commented on Dr Dewett from the last LSST in Atlanta, GA and can be viewed at http://youtu.be/OBzwbgcTiJU and http://youtu.be/EFf6q1bk4LU. Hit a home run in the New Year by checking out NATA’s Spring Training entire line up: NATA’s Line Service Supervisor Training Seminar – March 5-6 NATA’s FBO Finance Fundamentals Seminar – March 6-7 NATA’s Safety 1st Trainer Seminar – March 7 NATA’s Environmental Compliance Seminar – March 8 You won’t want to miss this 2012 winning season!

FBO Managers Workshop at NATA's Capital Week

Rising new managers in our industry represent a whole generation of young men and women who are going to be running this industry in just a few years, and there's a great deal for them to learn in terms of understanding the intricacies of the supply chain, the pricing issues, the logistical issues, and the marketing issues. Learning about the issues that relate to becoming a more efficient manager is even more important now in a downturn in our industry. Developing strategy for growth or increased profit is harder now than it's ever been; and many are very interested in advancing their own professional training and advancing the professional training of the people they're grooming to succeed them. With that in mind, NATA created the new FBO Managers Workshop, which starts one day before the FBO Leadership Conference and runs March 27-28.

The first session on Tuesday, Airport Manager Perspective on Airport/FBO Relations, features panelists Robert Olislagers (executive director, Centennial Airport), Eric J. Frankl (executive director, Blue Grass Airport), and Clara Bennett (airport manager, Fort Lauderdale Executive Airport) to offer insight on how to work effectively with airport boards. The next session features panelists Lenny Kirsch (partner, McBreen & Kopko), Christian Sasfai (vice president and CEO, TAC Air),

NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 7

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

Mike French (director of airport relations, Signature Flight Support), and Ted Hamilton (executive vice president, operations, Landmark Aviation) for a workshop on Nationwide Trends Affecting FBOs and Airport Relationships.

The FBO Managers Workshop continues on Wednesday, March 28, from 7:30 a.m. until 11:30 a.m., just before the FBO Leadership Conference luncheon, and features two morning sessions: Communicating the Value of Aviation Businesses and Communities They Support, and the CEO panel of the General Aviation Infrastructure and Investment Coalition (GAIIC), with panelists Greg Arnold (president and CEO, TAC Air), Clive Lowe (vice president of business development, Atlantic Aviation), Michael Scheeringa (president, Signature Flight Support), and Jim Hopkins (vice president, sales and charter, Landmark Aviation) discussing capital investment strategies and the development of best practices standards between airports and FBOs to facilitate long-term investment.

The FBO Managers Workshop kicks off NATA's A Capital Week for Aviation Business that includes the following events:

FBO Managers Workshop, March 27-28 NATA Industry Excellence Awards Presentation and Dinner with Special Guest Speaker, March 28 FBO Leadership Conference, March 28-29 NATA Annual Meeting and Election of NATA Officers, March 29 Day on the Hill Luncheon and Congressional Visits, March 29 NATA Committee Meetings, March 30

Visit www.nata.aero/events for more information and link to register today.

EPA's SPCC Rule & Environmental Compliance Minute

Most FBO or aviation facility managers have at least heard of the Environmental Protection Agency's (EPA) Spill Prevention, Control and Countermeasure (SPCC) plan requirements. Some managers also know that the rules affecting SPCC plan development and implementation have undergone several changes over the last nine years and that the deadline for compliance was November 10, 2011.

Now that the November 2011 compliance deadline has passed, it would be reasonable to expect EPA inspections of aviation facilities to increase. Fines can be significant and inspectors can issue fines on the spot or can utilize higher fines as they progress up the EPA management ladder. EPA inspectors can also simply issue a Notice of Violation (NOV) and require the facility to correct deficiencies within a certain time period. Recent fines for SPCC rule violations have ranged from a few thousand dollars to more than $100,000.

For more information on SPCC compliance, click here to read the Q4 2011 Aviation Business Journal article by George Gamble and Michael France. You may also be interested in registering for the Environmental Compliance Seminar for Aviation Facilities to be held at NATA's Spring Training Week in Las Vegas. Visit www.nata.aero/springtraining for more details on this seminar.

This month's Environmental Compliance Minute featured Refueler Truck Issues. Click here to view a brief video.

NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 8

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

Dogs At Work

Diesel and Bubba sit for treats while at work with NATA employees Shannon Chambers and Johanna O’Toole. If you have a great dog story to share, please email a picture to safety1st@nata.aero with a short write-up for our readers.

INDUSTRY CORNER

Byer’s Inside Washington View 2011 Blogs – Quite A Year For Aviation! 'Tis the season for ringing in a new year, and for reflecting on the year gone by - so I have provided a recap of the 2011 Inside Washington View blog posts from last week's entry to the very first from the start of the year. I hope that you look forward to reading them and if you have something you would like discussed in a future post, please send a note to Eric Byer at ebyer@nata.aero. Best wishes for 2012. - ERB December Babbitt's Departure Compounds Uncertainty November The United States Secret Service Is Not Above The Law October It's Time For Capitol Hill To Hear Us Again On User Fees As Super Committee Deliberations Enter Final Stages

NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 9

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

September It's Time To Petition Mr. Obama Mr. President, It's Time For Change FAA Extension: Take 22 9-11 Remembered And Giving Thanks August Aviation: What Was Once a Bi-Partisan Issue on Capitol Hill Is Now a Political Football July Setting The Record Straight On Part 135 Audits It Just Wouldn't Be A Day in the Life. June Corporate Aircraft Bashing Déjà vu aka The Flip-Flop-Flip Inside The Beltway And The Great State Of California.Perfectly Inept Together It's Time For Airports To Embrace Private Sector Initiative May Don't Be Left Behind April Day On The Hill Presents Opportunity To Voice Concern With Government Competition New Bill On Government Competition Gets It Right NATA Members Strongly Encouraged to Invite Members of Congress for Tour A Productive Week on Capitol Hill March Act Today, Ask Your U.S. House Representative To Support Part 135 Flight And Rest Amendment A Day on the Hill Makes a Difference With More Time Come More Problems States Need To Start Valuing GA And Not Taxing It! February March Looks To Be A Big Month On Capitol Hill Congress Continues To Push FAA Reauthorization Towards the Finish Line FAA Reauthorization Still On Front Burner This Week in Congress Congress Kicks FAA Reauthorization Legislation Consideration Into High Gear

NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 10

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

January Make Your Reservations For Savannah Today! Act Today On Two Important Legislative Efforts! De-icing - How Do You Know You Got What You Paid For? Watch Out USA Today, Here Comes The Atlantic In The Know

NATA’s Safety 1st Ground Audit – A Safe Start To The New Year NATA established the NATA Safety 1st Ground Audit Standard to promote industry best practices and Safety Management Systems (SMS) development among ground handling providers in response to member requests for a safety standard and rating for FBOs. This audit standard is the first published audit for FBOs and other ground-handling service providers. NATA's Safety & Security Committee, which includes representatives from large and small FBOs, on-demand charter operators, fractional program managers, insurance brokers, fuel companies, and more, was instrumental in drafting this important new audit standard.

As an NATA member, you have expressed concern that your company is subject to numerous audits by charter operators, fractional ownership program managers and many other consumers. The preparation and hosting of these audits drains both staff time and resources to accommodate the various audits, which range in complexity from completing and returning an electronic self-audit form to a multi-day on-site audit. The requirements of the auditing companies vary greatly, making preparation for the audits a year-round necessity.

NATA Safety 1st is the industry-known leader in FBO safety and training programs. It became clear to NATA that a single standard for FBOs could eliminate the burden of multiple audits and raise the standard of safety throughout the FBO industry.

Find out more about NATA's Safety 1st Ground Audit by clicking here and get a safe start to the New Year.

NATA’s State Advocacy Network Not many people would argue against the importance of government advocacy in supporting and defending aviation interests. While NATA's primary focus has been federal government advocacy, the association also supports its members' interests on the state level. Recently, NATA was instrumental in protecting flight training schools in California from an onerous regulation that would have put almost all flight schools in the state out of business.

As part of the association's efforts to strengthen its government advocacy, NATA has established the State Advocacy Network (SAN) to bridge any gap between the association and its members on arising state and local issues. The network will bring together representatives from each state whose focus will be on building relationships with state and local government. These relationships will help build more support for the local aviation communities while fostering the

NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 11

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

credibility of the volunteers and their aviation businesses, and are essential to gaining critical knowledge of issues that may be acted on as soon as possible to protect aviation business interests.

On a daily basis, aviation businesses are confronted with a host of issues including airport and land use, security, taxation, aircraft noise and emissions, and other priorities that arise. SAN and its volunteers will play an important role in NATA's efforts to stimulate and encourage greater involvement among its members, with the goal being to build a strong network to defeat unwarranted policies.

For more information about the State Advocacy Network and to serve as a volunteer, visit www.nata.aero/SAN or email SAN@nata.aero.

SAFETY CORNER Operational Best Practices (OBP) – NATA Member Benefit That Gives You A Jump Start On Safety In The New Year Our ground operational best practices were developed by industry experts on NATA's Safety & Security Committee who bring together many years of aviation experience. The recommendations provide best practice guidance; however, each FBO must develop specific and clear guidance with procedures applicable to its own operation and associated risks. We have provided an introduction that helps guide you through the process of making sure your OBPs are tailored to your operation. Please click on the link below to view OBP guidance, record of revisions and OBP directory. NATA may review, revise and provide additional Operational Best Practices (OBPs) as necessary. No revision service is provided. It is the user's responsibility to ensure they possess the current version of all applicable OBPs. We’ve included an example of one of NATA’s OBPs below. Make sure you review all the OBPs and get a jump start on updating/refreshing your best practices for the year by clicking here. (You will need your NATA log-in for access.)

NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 12

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

OPERATIONAL BEST PRACTICE -GROUND Title: Cell Phone / Media Device Use In Working Areas No OBP-11

Your Company Name Here

Effective Date: September 25, 2009

Revision: Original

Purpose:

To ensure employees work in a safe manner, and in a way that does not endanger themselves and others due to unauthorized use of media devices.

Policy Responsibility:

It is the responsibility of the General Manager to ensure all provisions of this best practice are enforced and adhered to.

Policy:

The use of cell phones and other media devices pose a significant threat to the safety and security of employees and customers. As such the following requirements must be adhered to by all employees while engaged in work activities, regardless of location.

Procedure:

1) As stated in NFPA 407, cell phones (communication equipment) used during aircraft fuel servicing operations within 3m (10 ft) of the fill or vent points of aircraft fuel systems shall be listed as intrinsically safe for Class 1 Division 1, Group D hazardous (classified) locations in accordance with ANSI/UL 913.

2) The use of personal cell phones during working hours is prohibited. This prohibition includes, but is not limited, to those employees who work on the tarmac/runway, hangars and customer service where they are taking care of customers and/or where their careful attention is required.

a) Cell phone use shall not be allowed while operating any GSE equipment or conducting any job task.

b) If a person receives/places a call while operating a licensed motor vehicle street-side it is suggested that the operator find a safe place to pull over and conduct the call as necessary pursuant to state laws.

c) Persons providing shuttle services shall not use a cell phone while operating vehicles with passengers in their care.

d) Cell phone use while operating any vehicle ramp-side is not

NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 13

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

allowed. e) All calls should be avoided while performing line service

duties. Incoming calls should be ignored and voicemail checked at appropriate times and at a safe distance (25 feet) from fuels and/or fueling operations. If awaiting a call that is needed to efficiently continue the work at hand, precautions must be taken when returning to that work. Review of at least several steps must be completed before moving on with the work.

f) When making or receiving business calls and no fuel or fueling operations are involved, step at least 5 feet away from any work being performed, to ensure there is no possibility of trying to work while talking on the phone. This will avoid believing that work was completed, when in fact it may have been impaired by distraction.

g) Cell phone usage is forbidden while in a precarious position such as when climbing ladders, positioning an aircraft, etc.

h) Conversations that take the employee away from the work at hand for more than a moment will be avoided until safety procedures are followed.

3) The use and operation of portable radios, walkmans, I-Pods, game devices

and other similar products will not be tolerated. These devices shall not be allowed into any workspace.

4) Radios/CD Players may be allowed for use in offices approved by the

General Manager. However, the volume will be adjusted so as not to disturb others and/or interfere with the safety of the space nor will extension cords be utilized to provide permanent electrical power.

PPE

N/A

NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 14

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

PLST ONLINE CORNER You purchased recurrent training....now what? You want to assign recurrent training – see below

Click/highlight student name and then <Assign PLST>

NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 15

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

Scroll down to Assign New Curriculum Type: Click on the arrow and choose PLST Recurrent Click <Submit Assignment> It’s probably been awhile since your student has accessed online training. Ask them if they remember their user name and password. Make sure you give them both and if they don’t remember their password, reset it to their first or last name. They can always change the password to something they prefer once they log in to train.

NATA Safety 1st eToolkit – Issue 79 January 17, 2012 Page 16

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

The NATA Safety 1st Management System (SMS) for Ground Operations will facilitate safety at your company. Many of the tools discussed in the eToolkit provide SMS and PLST participants with guidance to continuously assess and assist with safety pro-cesses and procedures.

CONTINUING EDUCATION

2012 NATA Offerings SPRING TRAINING – LAS VEGAS, NV Line Service Supervisor Training Seminar – March 5-6 FBO Finance Fundamentals Seminar – March 6-7 NATA Safety 1st Trainer Seminar – March 7 Environmental Compliance Seminar – March 8

2012 Offerings: Aviation Safety and Security Offerings Embry-Riddle Aeronautical University's Center for Aerospace Safety/Security Education (CASE) Details online: http://daytonabeach.erau.edu/coa/programs/professional-programs/professional-courses/index.html National Safety Council Certificate Programs http://www.nsc.org/products_training/Training/certifications/Pages/certifications.aspx Southern California Safety Institute Website: http://www.scsi-inc.com/ Transportation Safety Institute Details online: http://www.tsi.dot.gov/Catalog/Default.aspx?value=DTI-20 University of Southern California Aviation Safety and Security Program Details online: http://vitserbi.usc.edu/aviation/

Blogs, Twitter, Facebook...And More!

http://www.twitter.com/nataaero

http://www.facebook.com/nataaero

Byer's Inside Washington Blog

http://www.natablogs.wordpress.com

Coyne's Capitol View Blog

http://natapresidentsblog.wordpress.com/

NATA Policy Playbook Blog

http://nataspolicyplaybook.wordpress.com/

NATA YouTube Channel

www.youtube.com/nataaero

The National Air Transportation Association (NATA), the voice of aviation business, is committed to raising the standard on ground safety. Subscribe to NATA Safety 1st eToolkit.

The National Air Transportation Association (NATA) is pleased to host their 4th annual Spring Training Week in conjunction with Cygnus Aviation Expo. Spring Training is a line service camp featuring all-star seminars designed to enhance safety practices, provide major league knowledge and help you

coach your team to a winning season.

You’re safe…The skills and techniques learned at NATA’s Spring Training Week help to ensure safer operations for your team. Don’t miss the opportunity to complete FAA-required 14 CFR 139.321 Fire Safety Training and strengthen safety and team synergy with enhanced leadership skills at the Line Service Supervisor Training Seminar (March 5-6).

Hit a homerun… with NATA’s FBO Finance Fundamentals Seminar (March 6-7). One of the great things about our industry is that we frequently see people work their way up through the ranks from the line to management positions. It's the American dream written large across the general aviation industry, but it also presents a challenge: These are good, hard-working people who deserve to be promoted, but they are frequently also people with no real financial management training. Give them opportunities to learn about the business side of things, and give them tools to empower them to be better managers.

Meet the team… As part of the Safety 1st Trainer Seminar (March 7), NATA’s own PLST Online program and admin experts will walk participants through the trainee and trainer functions of PLST Online and answer questions about the program as well as the administration. When you call NATA’s Safety 1st with a question about PLST Online, they are the professionals you will talk to and they are among your most valuable PLST Online resources.

Cover your bases… NATA’s Environmental Compliance Seminar (March 8) is designed to provide FBO, air charter, cooperate flight department and airport facility managers and staff with the latest information and techniques for ensuring that their facility remains fully compliant with state and federal environmental regulations.

Slide into home…attend all the seminars for full coverage of safety, environmental, training and financial issues.

On the field…stop by NATA’s booth to meet the Spring Training Week team and participate in the “Sports Trivia Challenge.”

Summary: This seminar, specifically designed for Line Ser-vice Supervisors, provides the training you need to become more proficient in strategic planning, supervising staff, motivating others, communicat-ing and coaching a team. This high-impact, high-energy seminar includes guided group discussions, interactive activities and various case studies designed to take you to a new level of leader-ship. You will also take part in self-assessments to explore your strengths and weaknesses and their effect on your management style.

Seminar Benefits:• Share your challenges and triumphs with

colleagues and speakers• Discover your strengths and weaknesses

through invaluable self-assessments• Learn to promote safety and synergy through

teamwork• Instill a culture based on trust, partnership and

respect at your FBO• Begin interacting more positively with your

employees, other supervisors and senior management

• Discuss various legal compliance issues to help prevent lawsuits

• Review and discuss the technical information crucial to performing your job

• Ensure top-notch customer service at your company

• Make your FBO more efficient by learning how to engage and motivate your staff

Who Should Attend:• Line Supervisors & Managers• Line Service Technicians• Fuel Company Representatives

Topics:• Attendee Self Assessments• Creating a Healthy Safety Culture by

Promoting Teamwork and Synergy• Leadership and Supervisor Essentials• Legal Compliance as a Leader• Employee Engagement• Team Building Exercises• Coaching Leadership• Leadership Essentials• Line Service Supervisor Technical Review• Simple Steps to Ensuring Top-Notch

Customer Service

Featured Speakers (speakers subject to change):

• Walter Chartrand, AirBP Aviation Services• Todd Dewett, Ph.D., President, TVA Inc.;

Professor & Assistant Dean, College of Business, Wright State University

• Mike France, National Air Transportation Association

• Reed Fuller, Ascent Aviation Group• McBreen & Kopko• Amy Koranda, National Air Transportation

Association• ServiceElements

Summary:One hallmark of the best FBOs is the profession-alism of the line service specialists on the ramp. A key component of ramp safety, security and efficiency is the guidance provided by designated FBO line service trainers. NATA’s Safety 1st Trainer Seminar delivers the in-depth instruc-tion necessary to make them more effective line service supervisors and instructors.

In the seminar, trainers will learn how to engage their students, increase learning retention, effective-ly present lesson plans, and identify student verbal and nonverbal cues, as well as many other skills.

The seminar also includes instruction on the industry’s premier program for initial and recur-rent training of line service specialists - known as PLST or Professional Line Service Training. NATA’s Safety 1st Trainer Seminar was designed specifically to enhance PLST program training via cutting-edge teaching techniques.

Seminar Benefits:• Learn the benefits of online PLST training• Return eager to implement proven PLST

Online training tips and techniques to make your FBO better and safer

• Strengthen your training skills• Realize the benefits of a highly organized and

coordinated training process• Participate in peer networking opportunities

Topics:• Structuring a Training Program• Keys to Successful Training• How to Properly Prepare• How To Engage Students• Implementing Various Teaching Techniques• Energizing the Learning Environment• Recognizing and Utilizing Resources• Setting Goals• Staying Consistent• Keeping it Simple• Utilizing Your Experience• Making the Most of PLST Online• Learning and Practicing with Your Peers

Featured Speakers:• Walter Chartrand, AirBP Aviation Services• Mike France, National Air Transportation

Association• Amy Koranda, National Air Transportation

Association

Summary: The NATA Environmental Compliance Seminar for Aviation Facilities is the only event that fo-cuses solely on environmental compliance issues confronting FBOs and general aviation airports. With mounting pressure from the media, the federal government and the public at-large, this seminar is designed to ensure that FBOs and general aviation airports are complying with environmental mandates that affect their daily operations.

Seminar Benefits:• Increase awareness of all applicable regulations• Ensure compliance with new environmental

mandates• Avoid costly errors and negative press• Discuss best management practices• Review procedures, equipment and

requirements• Receive a training certificate

Topics:• Spill Prevention, Control and

Countermeasures (SPCC) Regulations• Storm Water Permitting and Storm Water

Pollution Prevention Plans• Newly Proposed De-icing Requirements

from the EPA• Waste Issues (hazardous waste, universal waste,

waste oil and waste fuel)• Underground Storage Tanks (USTs)• EU Emission Trading Scheme (current

requirements in Europe and what to expect in the future for the U.S.)

Featured Speaker:• George S. Gamble, PE, 2G Environmental, LLC

Line Service Supervisor Training Seminar (LSST)Strengthen safety and team synergy with enhanced leadership skills.Monday, March 5 & Tuesday, March 6 9:00am – 5:00pm

Visit our booth #404 at the Cygnus Aviation Expo for more information on our products and services and a few fun surprises.

NATA’s Spring Training Week provides all-star skill-building and conditioning for your whole team.

NATA Safety 1st Trainer Seminar (Train the Trainer)Wednesday, March 7 9:00am – 5:00pm

Environmental Compliance SeminarThursday, March 8 9:00am – 3:00pm

Summary: Successful managers understand the financial metrics of their business. Metrics are key indica-tors, numbers or relationships between key numbers, which help managers recognize chang-ing trends. This allows them to take appropriate actions to adjust activities to the ever-changing aviation environment. Good managers know on the last day of the month if they had a good month financially without waiting weeks for their financial statements. Do you and your managers know if you made money?

This seminar will help you develop a level of competence in Management Accounting as op-posed to Financial Accounting. Management Ac-counting is the process of identifying, measuring, reporting and analyzing information about the economic events of the organization. We do not intend to make you into an accountant. We do intend to help you take the information accoun-tants provide, and make decisions and develop strategies that improve financial performance of your department, location, division or company. You will gain a better understanding of the num-bers and their source. We will help you develop tools that will enable you to do your job better.

Seminar Benefits:• Gain valuable tools and techniques to evaluate

the numbers.• Find out how to compare the numbers to past

performance and other key benchmarks.• Understand how your decisions affect the

balance sheet as well as the income statement.• Discover how to develop your own metrics

and measurements for tracking business performance.

• Learn key steps to a solid business plan.• Stimulate your thinking during the seminar

with provided forms, examples and pertinent articles.

Topics:• Understanding Financial Reporting• Understanding the Business Flows• Key Ratios• Understanding Metrics• Business Planning• Budgeting• Operating Plan and Capital Plan• Allocating Costs• Negotiations• Accounting and Other Important Details

Featured Speakers:• Phil Botana, Tampa International Jet Center• Mark Chambers, Aviation Resource Group

International

FBO Finance Fundamentals - For New And Seasoned Managers Responsible For The “Bottom Line” In Aviation ServicesTuesday, March 6 & Wednesday, March 7 9:00am – 5:00pm

www.nata.aero/springtraining

For more information