what does a great customer journey look like?
TRANSCRIPT
SMEs Disrupted Lessons you need to learn to improve the customer journey.
Pete Steger Head of Business
Development at Kabbage
Featured Speakers
Luka IvicevicCo-Founder and Head of
Growth at Penta
George BevisCEO of Tide
Sigridur SigurdardottirChief Customer and
Innovation Officer UK at Santander
Hosted by 11:FS / LinkedIn
Moderated by David M. Brear, Co-Founder and CEO of 11:FS
David is CEO and Co-Founder of 11:FS. Named amongst the Top 100 Most Influential FinTech Leaders of 2016, he's one of the most recognized and influential
people in financial services. At Lloyds Banking Group and Aviva, David delivered large-scale digital transformations, then led Gartner's Global Digital Banking
practice before founding 11:FS. @davidbrear
Discussion PointsThe pain points of SME customers and how innovative companies
are giving them their lives back
The moments that matter most in the SME customer journey
How incumbents and new players work together to create better customer experiences
How regulation can benefit customers
What the future of marketing to SMEs could look like
The difference in approach between FinTech and incumbents in getting people to adopt products
SME Market OverviewCustomer demand
• needs, challenges, jobs to be done
Regulation • PSD2, micro enterprise, Treating Customers Fairly
Technology • disruption, new competition, partnering, opportunities
Taking the pain out of the account opening process
Mobile only offering
Accounts tailored to specific segments
One-stop shop on desktop
An array of choices for SMEs
SMEs Disrupted Kabbage
Small business loans for the real world. Get quick access to working
capital with a Kabbage line of credit.
Penta
In a world of AirBnB and Uber, why can’t business banking be
just as easy? We're building the most
powerful business bank account in Europe and we want you with us.
Tide
Get the business banking service you deserve. Tide is a business
current account packed with powerful tools
that save you time and money
Santander
Our purpose at Santander UK is to help people and businesses
prosper. We are a leading financial services provider, offering a wide range of personal and commercial
financial products and services.
Thank you
Sigga SigurdardottirManaging Director - Chief Customer and Innovation Officer Santander uk
Sigga SigurdardottirChief Customer and Innovation Officer
Working Capital for SMEs at Santander
Thank you
Sigga SigurdardottirManaging Director - Chief Customer and Innovation Officer Santander uk
Accessing growth capital that works for me is hard.
Prue
“
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Working Capital LoansSantander Working Capital Loans with Kabbage is now available for all UK clients off the success of the November 2016 Beta launch
First completely paperless product within Santander (and the UK for Business from a major bank)
Simple online application
Fully mobile responsive
Approved credit limit in minutes
Loan funds within 24 hours
Transaction level scoring with potential to link to eBay, PayPal to be able to make a better lending decisions based on real business performance
Ideation approved (exco)Oct - 2015
Core team set-upNov - 2015
Kick-offDec- 2015
DiscoveryJan - 2016
DesignMarch - 2016
BuildMay - 2016
TestingJuly - 2016
Alpha (closed customer) launch
August - 2016
Beta (external) launch
November - 2016
SMEs disrupted Kabbage
https://www.kabbage.com
Penta
http://www.getpenta.com
Tide
https://www.tide.co
Santander
http://www.santander.co.uk
11:FS
https://11FS.com
http://linkedin.com