What Do You Know About Your BBB?

bbb.org/vancouver-island

Rosalind Scott PRESIDENT & CEO

BBB serving Vancouver Island

Meet the Staff

Benefits of BBB Accreditation

Improved public confidence & trust

Extended customer outreach

Logo recognition & affiliation

Expanded Community Exposure

Benefits of BBB Accreditation

Free Dispute Resolution Services

Access to Valuable Discount Programs

Educational Business Resources

Aldyne KerriganOPERATIONS MANAGER

Meet the Staff

SOCIAL MEDIA

You can find us on:• Facebook• Twitter• LinkedIn• Google+• YouTube• Flickr

@VIBBB

Benefits of BBB Accreditation

85% of consumers prefer to do business with a BBB Accredited Business

Wendy BardonEXECUTIVE ASSISTANT

Meet the Staff

Benefits of BBB Accreditation

Consumers can REQUEST-A-QUOTE

direct from accredited businesses through our website.

We’ve sent out over 1055 eQuotes

to Accredited Businesses last year!

Karmen KingsleyCONSUMER SERVICES

Meet the Staff

Consumers looked at395,511 local BBB Business Profiles

INQUIRIES

@VIBBB

Benefits of BBB Accreditation

You can promote your accreditation

online via our Dynamic Seal Program

Link the Seal direct to your

BBB Business Profile

BBB Rating: A+

Click for Review

Claim Your Profile

Use your Business Log In to update your BBB Business Profile and so much more!

Carol McIntoshBUSINESS SERVICES

REPRESENTATIVE

Meet the Staff

Connecting you with the world.

BBB has an exclusive partnership with Google.

Accredited Businesses can purchase special BBB sponsored ad links in Google.

Connecting you with the world.

Industry Specific BBB Ad Link

Listing of Accredited Businesses

that are participating in the program –

by industry based on

keyword search.

Connecting you with the world.

You can also enhance your BBB online Accredited Business Directory listing for as

little as $125 to $775 per year!

Enhanced Online Directory Listings

$365-$775 annual fee:Feature your Business at the Top of the BBB's Online Accredited Business Directory.

$125 annual fee:Add your logo or a small photo to your listing in the BBB's Online Accredited Business Directory.

Enhanced Online Directory Listings

Meet the Staff

Shaune WarmingtonDISPUTE RESOLUTION

BBB Major Accomplishments in 2018Complaints Filed:

805

And we do it well!

We have an 75% complaint resolution rate.

COMPLAINTS

@VIBBB

Ask your customers to submit a review

BBB Processed 1362 reviews in 2018

Meet the Staff

Eileen MettesTRADE PRACTICES & INVESTIGATIONS

BBB Programs & ServicesAD REVIEW

We regularly monitor all media to make sure local advertising is ethical

@VIBBB

BBB Programs & ServicesINVESTIGATIONS

BBB investigates questionable business practices & works with law enforcement & government agencies.

@VIBBB

BBB Scam Tracker

BBB Programs & ServicesREPORTING GOVERNMENT ACTIONS:

We report on government actions (related to business conduct) on a company’s BBB Business Review

BBB Programs & ServicesLOGO MISUSE:

We carefully monitor how the BBB Trademark is used.

SUPPORTING THE LOCALCOMMUNITY

BBB & HeroWork are partners

on local, charitable community projects@VIBBB

Giving Back!

SHREDDING EVENT

Each year we host

Community Shredding

events

and raised over $2000for Hero Work

Last year we shredded over 10,000 pounds

of confidential documents

@VIBBB

Welcome! Any questions? Email us at accreditedbusinesses@vi.bbb.org

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