what did you say - the art of effective communication
DESCRIPTION
Sound business communication is important for any business and employers know that if they can improve communication in their organizations they can reap benefits including improved employee satisfaction and increased customer satisfaction. This workshop will focus on ensuring good business communication the following ways.TRANSCRIPT
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For Assistance
Email: [email protected]
Phone: 800-447-9407 or
Fax your PO to: 302-288-6884
Live Webinar on
What Did You Say - The Art of Effective Communication Instructor: Kathy Coughlin
Wednesday, June 13, 2012
10:00 AM PDT | 01:00 PM EDT
Duration: 60 Minutes
Price : $145.00 (for one participant)
Sound business communication is important for any business and
employers know that if they can improve communication in their
organizations they can reap benefits including improved employee
satisfaction and increased customer satisfaction. This workshop will
focus on ensuring good business communication the following ways.
Motivating employees - how to engage your workforce through
effective communication will be discussed. Employers who take the
time to communicate with employees about their job, overall
performance, company goals and training will have a more engaged
and productive workforce. How to create a culture where information
is shared in every direction (up & down & sideways) will be
discussed.
Improved productivity - discussion will surround how to provide
employees with information and skills that they need to do their jobs
and boost productivity. Effective training geared toward developing
job skills and competencies can be delivered in a variety of ways,
from one-on-one instruction, coaching from the supervisor, group
training sessions and online training. All these methods will be
outlined in this workshop.
Better customer service - employees who understand what is
expected of them and who receive both positive and constructive
feedback about their performance will provide better service to
customers. Communication techniques to help employees
understand the expectations of their job will be reviewed.
Process and product improvement - a positive communication
environment can impact process and product improvement in many
positive ways. This workshop will discuss the importance of
managers listening to employees and encouraging ideas from their
subordinates as well as creating a culture where ideas are
encouraged and rewarded.
l Using communication to motivate
l How communication can improve productivity
l The impact of quality customer service through communication
l Improvement of process & product through communication
l How to communicate effectively
Click here to register for this webinar
l Managers
l Supervisors
l Human Resources
Overview:
Areas Covered in the Session:
Who Will Benefit:
Register Now
Instructor Profile:
Kathy Coughlin
Co-Founder and President,
Team HR
Kathy Coughlin is co-founder and
president of Team HR, a consulting
firm specializing in providing
solutions to organizations’ human
resources challenges. Ms. Coughlin
has over twenty-five years of
human resources management
experience and has held positions
of VP Human Resources and
Director of Human Resources for
med size organizations of 400
employees to large organizations of
over 3000 employees.
After starting her career in human
resources as a Recruiter & Trainer,
she progressed to Human
Resources Manager, Assistant
Human Resources Officer, Director
of Human Resources and VP of
Human Resources. Except for her
initial assignment, all of her
positions have been responsible for
the broad spectrum of human
resource generalist. ...more
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It would be really nice if you can circulate this mail to all your deserving colleagues who can immensely
benefit from this program.
For more information, please contact the event coordinator. We look forward to seeing you at the webinar.
Best regards,
Event-coordinator
TrainHR
TrainHR
www.trainhr.com
1000 N West Street Suite,
1200 Wilmington DE 19801
Phone: 800-447-9407 or
Fax your PO to: 302-288-6884
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