what did you say? mindful interculture communication [201608 icgse]

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  • What Did You Say? Mindful (Intercultural) Communication

    Greetings! I am pleased to see that we are different.

    May we together become greater than the sum of both of us.

    Surak in the Savage Curtain episode of Star Trek

    Frederick Zarndt frederick@frederickzarndt.com

    @cowboyMontana

    mailto:frederick@frederickzarndt.com

  • Mindfulness

    Mindfulness is being in touch with and aware of the present moment, as well as taking a non-evaluative and non-judgmental

    approach to it.

  • Mindfulness vs. mindfulnessWhen the mind is not mindful and attentive, it follows its habitual patterns of liking, disliking, rejecting, pursuing, projecting, and

    being for and against things. Clear attentiveness is awareness that is free from the process of reacting, without adding or subtracting

    anything from the experience.

  • Self aware a clear perception of your personality, including strengths,

    weaknesses, thoughts, beliefs, motivation, and emotions allows you to understand other people, how they perceive you, your

    attitude and your responses to them in the moment.

  • A Wandering Mind Is an Unhappy Mind

    Many philosophical and religious traditions teach that happiness is to be found by living in the moment, and practitioners are trained to

    resist mind wandering and to be here now. These traditions suggest that a wandering mind is an unhappy mind. Are they right?

    Matthew A. Killingsworth and Daniel Gilbert. A wandering mind is an unhappy mind. Science, Nov 2010. http://www.sciencemag.org/

  • 1. Be mindful and (self) aware

    2. Be impeccable with your word

    3. Dont take anything personally

    4. Dont make assumptions

    5. Always do your best

    Adapted from The Four Agreements by don Miguel Ruiz

  • The single biggest problem in communication is the illusion that it

    has taken place.

    George Bernard Shaw,1925 Nobel Peace Prize for Literature.

    ?

  • I most enthusiastically recommend this candidate with no qualifications whatsoever.

    What did you say?

  • In my opinion you will be very fortunate to get this person to work for you.

    What did you say?

  • Please revert as soon as possible.

    What did you say?

  • What does this mean?

    Finefor Parking

    Here

  • What do you see?

    The young girlis turning away...

    The old womanis very sad...

  • What do you see?

  • Why (better) communication is necessary

  • A survey of 752 IEEE members conducted by IEEE Spectrum and The New York Times discovered that "just 9 percent of 133 respondents whose organizations currently offshore R&D reported 'No problem'. The biggest headache was 'Language, communication, or culture' barriers, as reported by 54.1 percent of respondents." (http://www.spectrum.ieee.org/feb07/4881)

    In a March 2007 web poll conducted by the Computing Technology Industry Association "nearly 28 percent of the more than 1,000 respondents singled out poor communications as the number one cause of project failure". (http://www.comptia.org/pressroom/get_pr.aspx?prid=1227)

    Nilay Oza et. al. in their study Critical Factors in Software Outsourcing: A Pilot Study of top Indian outsourcing firms named cultural differences and language as the 2 most difficult among the 5 difficulty factors identified in outsourcing relationships.

    In their 2006 study Crticial factors in establising and maintaing trust in software outsourcing relationships presented at the International Conference on Software Engineering, Nguyen, Babar, and Verner identified communication and cultural understanding as the 2 factors most critical to maintaining trust relationships.

    Huang and Trauth identified three themes as major cross-cultural challenges: "...the complexity of language issues in global virtual work, culture and communication styles and work behaviors, and cultural understandings at different levels." (Cultural influences and globally distributed information systems development: Experiences from chinese IT professionals)

    Why (better) communication is necessary

    http://www.spectrum.ieee.org/feb07/4881http://www.comptia.org/pressroom/get_pr.aspx?prid=1227http://doi.acm.org/10.1145/1029997.1030011http://doi.acm.org/10.1145/1134285.1134377http://doi.acm.org/10.1145/1235000.1235008

  • projects are about communication, communication, and communication"

    B. Elenbass. Staging a project: Are you setting your project up for success?. Proceeding of the Project Management Institute Annual Seminars & Symposiums. 2000.

  • Wiio's laws of (mis-)communication

    Osmo A Wiio in Wiion lait - ja vhn muidenkin cf. http://www.cs.tut.fi/~jkorpela/wiio.html

    1. Communication usually fails, except by accident

    1.1.If communication can fail, it will

    1.2.If communication cannot fail, it still most usually fails

    1.3.If communication seems to succeed in the intended way, there's a misunderstanding

    1.4.If you are content with your message, communication certainly fails

    2. If a message can be interpreted in several ways, it will be interpreted in a manner that maximizes the damage

    http://www.cs.tut.fi/~jkorpela/wiio.html

  • 4. There is always someone who knows better than you what you meant with your message.

    5. The more we communicate, the worse communication succeeds. 5.1.The more we communicate, the faster misunderstandings

    propagate.

    6. In mass communication, the important thing is not how things are but how they seem to be.

    7. The importance of a news item is inversely proportional to the square of the distance.

    8. The more important the situation is, the more probably you forget an essential thing that you remembered a moment ago.

    Osmo A Wiio in Wiion lait - ja vhn muidenkin cf. http://www.cs.tut.fi/~jkorpela/wiio.html

    Wiio's laws of (mis-)communication

    http://www.cs.tut.fi/~jkorpela/wiio.html

  • Exercise: Introductions

    Introduce yourself and say where you were born Say one thing about you that you really like Say one thing about you that you dont so much

    like

    Tell one unique thing shared by all / most members of your native culture that is different from other cultures

    Do this is 2 minutes or less!

  • Goals

    Personal goal: Through my behavior in thought, word, and deed to be and to become a better person

    Business goal: Everyone wins as measured by the 4 way test*

    1. Is it the truth? 2. Is it fair to all concerned? 3. Will it build goodwill and better friendships? 4. Will it be beneficial to all concerned?

    * Adapted from Herbert Taylors 4 way test. See http://www.rotary.org

    http://www.rotary.org

  • Goals

    Personal goal: Through my behavior in thought, word, and deed to be and to become a better person

    Business goal: Everyone wins as measured by the 4 way test*

    1. Is it the truth? 2. Is it fair to all concerned? 3. Will it build goodwill and better friendships? 4. Will it be beneficial to all concerned?

    Your goals?

    * Adapted from Herbert Taylors 4 way test. See http://www.rotary.org

    http://www.rotary.org

  • The basic human

  • Genetic difference at most 0.5%

  • Estimated number of neurons in an adult human brain 10,000,000,000 (1011)*

    Estimated number of synapses in an adult human brain:100,000,000,000,000 (1014)

    Estimated number of synaptic connections for each neuron: 7,000

    Number of combinations of n (1011) neurons with s (7000) synapses C (n, s) = C (1011, 7000) is very large (for example, the number of combinations of n (52) cards taken 5 at a time C (52,5) is 2,598,960

    * Another estimate is 86 x 109 total neurons, 16.3 x 109 in the cerebral cortex and 69 x 109 in the cerebellum.

    Genes, neurons, and synapses: How humans are different

  • Humans have about 3,000,000 nucleotides. Maximum genetic variation based on

    single nucleotide polymorphism is 0.1% or 1 difference in 1000 base pairs

    copy number variation resulting from deletions, insertions, inversions, and duplications is 0.4%

    Total maximum genetic difference between two randomly selected humans is ~0.5%.

    Genetic difference between human and chimpanzee is ~4%.

    Genes, neurons, and synapses: How humans are alike

  • Reticular activating systemThe Reticular Activating System (RAS) is a diffuse network of nerve pathways in the brainstem connecting the spinal cord, cerebrum, and cerebellum, and mediating the overall level of consciousness.

    RAS filters data coming to your mind so that your perception of events agrees with your past experience.

    Everything you see, hear, smell, feel and touch is a message entering your brain. RAS filters through all these messages and decides which ones will get attention from your consciousness.

    Midbrain

    Pons

    RASMedulla

    Exercise (+)

    Noise (+)

  • Basic human nature

    Physical Vehicle comprised of meat body and its needs. (Latin physica things relating to nature.)

    Emotional Motivational force for human activities. (Latin emovere move.)

    Mental Sets goals, creates problems, solves problems. (Latin mens mind, Indo-European / Sanskrit revolve in the mind, think.)

    Spiritual Relationship to creator. (Latin spirare breathe.)

    Regardless of culture, humans have 4 basic natures. With only slight racial and geographic differences, the physical body is the same for all cultures. How humans meet their physical needs -- water, food, shelter, procreation -- and fulfill their emotional,