what customers say - information leadership · what customers say prepared by sarah heal, ... with...

What Customers Say

What Customers SayPrepared by Sarah Heal, January 2018

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Background Leaders in SharePoint digital workplaces

World class technical design & support

Many SLAs and “as a service” relationships

120+ New Zealand implementations

“Over the last half decade I have always found Information Leadership excellent to deal with. Their staff are always helpful, highly skilled, and armed with up-to-date knowledge.”

Rob Simpson ICT Operations Team Leader, Hawke’s Bay Regional Council

Innovators in making document management easy for users, with powerful tools for recordkeepers.


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“From their architects to their testers and consultants, Information Leadership showed great technical and, importantly, people skills from the get go.”

“The skills and expertise that they brought to the table was worth its weight in gold for us.”

Jason Simons Information Services Manager, Whanganui District Council

“Information Leadership assisted us with the first phase launch of our company Intranet which has provided our business with an enhanced communication and engagement platform.

Ian Morrish and Ivan Peters were meticulous in getting us to this first goal. We are looking forward to working with Information Leadership in launching our Intranet to the remainder of our New Zealand and Global Business in the coming months.”

Kate Dempsey Craggy Range

Customer Testimonials Government Partner of the Year 2017

In April 2017, Information Leadership won Microsoft Government Partner of the Year ahead of other finalists in the category that included high profile multinational companies.Information Leadership drives its success through its innovations in designing and implementing Microsoft’s SharePoint and 365, which make them ideal platforms for bringing sophisticated but easy to use digital tools to the public and private sectors.

Information Leadership Director, Sarah Heal, who received the award said: “Our innovative iWorkplace SharePoint methodology gives organisations digital workplaces at a fraction of the cost of commercial off-the-shelf products or heavily customised SharePoint deployments. This includes a full range of intranet, extranet, collaboration, customer portal, workflow and forms, document management and mobility solutions.

“We’re delighted to win this award, which recognises the deep inroads Information Leadership has made into digital workplaces for Councils, DHBs, and a wide range of government agencies, as well as commercial businesses,” said Ms Heal.


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Customer Testimonials

“Information Leadership’s iWorkplace SharePoint solution give government agencies digital workplaces with a full range of intranet, extranet, collaboration, workflow including record keeping, search and mobility solutions.

This approach takes advantage of the cost savings and other benefits of Office 365 while meeting government compliance commitments. The list of Councils using iWorkplace SharePoint is impressive and growing.

Congratulations goes out to Sarah Heal and the Information Leadership Team for winning this well deserved award.”

Sue Bridger Principal Solution Specialist, Azure, Microsoft

“Initially we had anticipated our new intranet to be a moderately priced solution spanning many months in delivery, but as it happened the iWorkplace version we are implementing at the same time for EDRMS could now cater for our intranet needs at very little cost and delivery was a matter of weeks. Perfect timing, great solution!”

Kahl Olsen ICT Manager Hawkes Bay Regional Council

Track Record Working on Projects

Information Leadership is committed to co-creating with customers because we believe that is the key to successful deployments. Information Leadership brings its technical and delivery expertise and the customer brings its organisational knowledge and requirements.

The very first engagement is a project initiation workshop which brings the two teams together to define and agree what a partnership approach looks like for a particular deployment.

What Customers SayPrepared by Sarah Heal, January

“We saw Information Leadership as that partner – they could come prepared and had real strengths in project management and technical expertise. This was a business led deployment and Information Leadership aligned with that and stayed focussed on delivery.

Being equally as pragmatic as Wellington Water and ensuring a practice-based approach assisted in keeping things as simple as possible. Information Leadership’s full transparency, solid communication and a genuine desire to help ensured that the project was delivered on time and on budget”

Wellington WaterMigration, EDRMS, Intranet

Oliver ManderManager Information Directorate, Wellington Water


Whangarei District CouncilDigital Workplace Transformation

“As you will be aware the fi rst stage of our Trilogy program went live on Nov 6, with very successful outcomes in virtually every aspect.This was due in no small part to the contribution made by Information Leadership – at both organisational and personal levels.

As our ‘electronic content’ partner it is critical that we have an enduring, positive and collaborative relationship and the successful execution of your organisation’s role in Trilogy has reinforced the value and strength of this association. There are several areas where Information Leadership have made specifi c contributions ‘above and beyond’ expectations that I wouldlike to acknowledge as the Program Sponsor:

• Working tirelessly with us early on in the project to understand howwe could deliver such a large functional change in a quick and agile way

• Clayton’s dedication, hard work and technical capabilities making migration processes as painless (although not without problems) as possible and providing solutions to problems very, very quickly – sometimes even in the wee hours of the morning.

• Your team’s ability to look at a problem from many diff erent angleswhen considering and implementing solutions

• The team’s fl exibility and response to our queries and issues, in particular, gett ing in boots and all to help solve critical problems without delay.

• And fi nally David’s role as a mentor for not only our project team staff ,but across the other concurrent projects as well. His capabilities, knowledge & approach are greatly appreciated. All in all a stellar job!”

Alan Adcock General Manager, Support Services, Whangarei District Council


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Information Leadership provides a full support service to customers across New Zealand.

This covers Server health checks & updates

Technical support

BA/user support and training

Help desk service requests

Solutions design & implementation

TrackRecord Tech Support (SLA)


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“Over the last half decade I have always found Information Leadership excellent to deal with. Their staff are always helpful, highly skilled, and armed withup-to-date knowledge.

The enterprise class platforms they have architected and installed for us are both robustand secure, and have neverlet us down. “

Hawkes BayRegional CouncilFull Digital Workplace

Rob Simpson ICT Operations Team Leader,Hawke’s Bay Regional Council


“Huge thank you to the entire technical team. While oft en under pressure you are all level headed and great at what you do.

I feel very well supported – you guys make our busy and somewhat high-pressure jobs easier and this is much appreciated”

Nick ElderIT Manager,Southern Institute of Technology

Southern Instituteof TechnologyEDRMS, Hybrid 5


“Information Leadership has been supporting our SharePoint platform for the last 3 years, we have been very pleased with the support they have provided their support site is easy to use and the response from their support is always quick.

We have found their support team is proactive and will either fi x an issue out right if they can or takea collaborative approach,working with our IT Operationsand Applications teams where needed to resolve issuesaff ecting SharePoint.”

David OsborneTeam Leader IT Applications,Callaghan Innovation

Callaghan InnovationEDRMS, Collaboration, Intranet


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ChorusComplex Migration,Digital Workplace

“Our Information Leadership SLA has oft en been a lifesaver - a number of quite complex changes or fi xes that have been in the “too hard basket” for quite some time were quickly, patiently and eff ectively resolved by Ivan and others in the IL team.

Having the SLA there is defi nitely peace of mind for any minor SharePoint changes that need to be done quickly and effi ciently”.

Their skill set always goes beyond what is in scope e.g. having to produce a prett y gnarly Nintex workfl ow to meet demanding end-user requirements.

Kevin O’Donnell Knowledge Manager, Chorus


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Te Tumu PaeroaRedesigned DigitalWorkplace

Mark HarrisInformation Technology Manager, Hangarau Whakaaturanga,Te Tumu Paeroa

“Pataka Korero, the name of Te Tumu Paeroa’s document management system was hosted in an ageing SharePoint environment that was bursting at the seams as site collections and database hadgrown exponentially. Working with ILC to upgrade to SharePoint 6, in a very tight three month timeframe with limited funds, the system was delivered in scope and on time. ILC staff have been an absolute delight to work alongside, partners not vendors. ILC say – lets make work bett er – indeed they have.”


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Roger Griffi thsGeneral Manager-AssetsElectronet

ElectroNetDocument Managementwithout metadata entry

Information Leadership implemented its innovative Smart Metadata 365 App. This transforms the user experience as documents can be created or uploaded with metadata entry being automatically added.

“To create a company-wide document management system to store all our critical docs that are easy to fi nd when needed has provided for bett er strategic business decisions based on easy to fi nd, accurate information when needed”, says Griffi ths.

“We have worked with IL for a number of years. We have found them to be helpful, knowledgeable and professional.”


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Track Record inHealth Sector

Enabling many DHBs and other health organisations to: Bring their organisations together with modern

& att ractive intranets

Manage & publish controlled documents - Policy, Procedures and Protocols documentation

Empower health teams with specifi c solutions for their activities (e.g. Public Health)

“A lot of other people working in the sector say that theyare experts in SharePoint, but with Information Leadership, SharePoint is their bread and butt er – it’s their core application and they have an exceptional understanding of how it works and how it can be applied to businesses,”

Chris Walmsley Information Systems Manager, RAPHS


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Southern DHBControlled Documents

HINZ 2017 ConferenceInformation Leadership’sPaddy Plunket and SDHB’s Business Solutions Manager, Jack Devereux showcased the new SDHB Controlled Documents solution.

Protocol Flowchart

Information for Patients

Product Details

Procedures


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Track Record inLocal Government

Enabling many Councils and CCOs to: Bring their organisations together with modern

& att ractive intranets

Digitally manage LG specifi c processes including…

• Governance Meetings• Policy and Procedures• District Plan changes• LIMS, Building Consents, Property Search• Engage digitally with their communities• Information Kiosk• Online processes• Submissions

“Through workshops with key staff and Executive Management they were able to craft a plan that would deliver a “digital workplace” to Council over an acceptable time period and at the right price point.”

Steve Lock Information Systems Manager, Upper Hutt City Council


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ALGIM Local Govt ICT Vendor of the Year

ALGIM is the professional body of IT and IM managers for local government. In November 2015 Information Leadership won their ICT Vendor of the Year award.

“IL made every effort to really understand our issues, in particular our size, limited expertise and limited budget. Through workshops with key staff and Executive Management they were able to craft a plan that would deliver a ‘digital workplace’ to Council over an acceptable time period and at the right price point.

IL’s approach was to work with Council to ensure they became self-sufficient in the delivery of SharePoint sites and capabilities and provide support in this journey. As with any project of this size there have been hiccups along the way due to Council resourcing issues. IL recognised these early in the various phases, and have always engaged with us to come up with solutions to these. In particular they have provided excellent resources in the design and project management areas.

IL’s whole design approach is based on best practise and lessons learned through other implementations, and in particular other local authorities. This has given Council a huge head start as we proceed through the delivery of our sites. Their use of a design wiki means every decision made is captured and available for future use. Their new Designbank will enable us to contribute some of our designs to assist others as well as using others designs. This concept is an outstanding approach to collaboration, especially in the Council space.

IL has an excellent set of software capabilities that have made the implementation and staff acceptance of our SharePoint environment as smooth as possible. A new Intranet was one of the early deliverables as this was going to be key to ongoing staff acceptance of our SharePoint environment. IL worked actively with our team to ensure the solution met staff requirements and deadlines.

Recognising our budget limitations IL were able to offer an excellent outcome in regard to software licensing requirements. Their flexibility in this area is a differentiator to other vendors we have worked with.IL offer outstanding training capabilities especially in Records Management and SharePoint Administration. We have had many staff trained and all have commented how well the training was delivered and the quality of the trainers. Without hesitation I would recommend IL to other Councils considering using SharePoint in the IM space”

Steve Lock Information Systems ManagerUpper Hutt City Council

www.informationleadership.co.nz

let’s make work bett er