what are we actually doing this week? redesign the hawaiian experience for residents
TRANSCRIPT
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What Are We Actually Doing This Week?
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Redesign the Hawaiian experience
for residents.
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To intellectually identify with or vicariously experience of the feelings, thoughts, or attitudes of another
empathize: what?
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1. immerse
2. observe
3. engage
empathize: how?
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immerse
observe
engage
empathize: how?
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immerse yourself in the situations and experiences your
user has
School examples: carrying water like Cambodians, sleeping outside like the
homeless, ….
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immerse
observe
engage
empathize: how?
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15
observe what your user is doing,how s/he is doing it,
and what prompted the behavior
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immerse
observe
engage
empathize: how?
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what is this person (or persons) doing?Notice what is happening both with the person and the context he/she is functioning within.
how are they doing it? pretend you are describing the picture to someone not looking at it.
why are they doing it this way? take a guess. start to form a story. then ask.
what :: how :: why
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demo
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1. seek stories
2. talk about feelings
3. ask “why”
empathize: how?
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1. seek stories
2. talk about feelings
3. ask “why”
4. capture your findings
empathize: how?
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