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“We’ve always done it this way” Heather Madden, CIT Michelle Nelson, UCC @knightslodge @nelsonmichellem

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“We’ve always done it this way”

Heather Madden, CITMichelle Nelson, UCC

@knightslodge @nelsonmichellem

Page 2: “We’ve always done it this way” - Amazon Web Services · “We’ve always done it this way ... How do you solve a problem like Maria? Next Steps - UCC. Next Steps @ The seven

Page 3: “We’ve always done it this way” - Amazon Web Services · “We’ve always done it this way ... How do you solve a problem like Maria? Next Steps - UCC. Next Steps @ The seven

Our Students

Student numbers

1992 8,820

2017 22,000

Student numbers

1992 2,899

2017 12,000

Page 4: “We’ve always done it this way” - Amazon Web Services · “We’ve always done it this way ... How do you solve a problem like Maria? Next Steps - UCC. Next Steps @ The seven

Mature

Part-time

Direct Entry International

Erasmus

SpringboardOur Students

Apprentice

PostgradStudent experience has evolved rather than being designed

Online

Full-timeUndergraduate

Page 5: “We’ve always done it this way” - Amazon Web Services · “We’ve always done it this way ... How do you solve a problem like Maria? Next Steps - UCC. Next Steps @ The seven

Service Design at CIT

People Space Learning

Page 6: “We’ve always done it this way” - Amazon Web Services · “We’ve always done it this way ... How do you solve a problem like Maria? Next Steps - UCC. Next Steps @ The seven

RIO Registration. Induction. Orientation.

★ 9 student types★ 8 central student services★ 19 academic department staff★ 23 elements★ 72 definitions

★ Ownership★ Myopia★ Design-led mindset★ Academic cycles★ Isolated processes ★ Silos of service delivery

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UCC Postgraduate Applications - Maria’s Story

The Objective The UniversitySolution

How do you solve a problem like Maria?

Next Steps - UCC

Next Steps @

The seven stages of growing

and diffusing design-based

innovation culture

(Katz, 2016)

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So far we’ve done…

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Look what we’ve done this year that makes us…

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What we’ve done since June 2007

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Always On, Never Done?

Standard Operating Procedures: This is the way we’ve always ... - United States Army · 2020. 9. 2. · Standard Operating Procedures: This is the way we’ve always done it. A

Jake was in his pyjamas, playing with his€¦ · “What an amazing first day we’ve had!” said Miss Fox. “We’ve done some excellent reading, we’ve followed a map, we’ve

IF YOU ALWAYS DO WHAT YOU HAVE ALWAYS DONE

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Everything we’ve done in 2009–2010

That’s the way we’ve always done it

Things that can be done to address what we’ve discussed

It's Always Been Done That Way

Everything we’ve done in 2011

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We’ve Done It Again. - Norfolk Chamber Consort ...ncconsort.org/wp-content/uploads/2016/11/Concerts_17_c_small.pdf · We’ve Done It Again. ... Madeline Dietrich, double bass Anna

2008 MiBLSi State Conference Managing Change and Transitions How to successfully get past what we’ve always done. John Vail, Ed.S. Kalamazoo RESA April

IdentIfyIng the Most CoMMon neurodegeneratIve dIseases and ... · So, we always start with the patient’s chief complaint. Now, one of the things that we’ve done to help everyone