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DAY TICKET HOLDERS – SATURDAY & SUNDAYYou are not permitted to camp or stay on site at Weston Park and do not need to exchange your ticket for a wristband. Your ticket will allow you entry to the arena or Saturday or Sunday and be scanned by the stewards. There is no re-admittance to the arena so please ensure you have all belongings with you.

WEEKEND CAMPING TICKET HOLDERSYou must exchange your tickets for a wristband on arrival at the wristband exchange tent. Ensure you make a note of which campsite you are camped in to find it later or use the tent finder in the Free V Festival App.

Ensure you wear your wristband all weekend, to remove it will invalidate it and no re-admittance will be permitted. Replacement tickets and/or wristbands are not given in any circumstances. Please do not put tents or equipment inside the fire lanes within the campsites.

CAR PARKS AND CAMP SITES

Car Parks: 8am Friday

Campsites: 9am Friday

THE ARENA Approx 1pm on Friday for campers only & at 11.30am on Saturday & Sunday. The village is an area within the main arena which will remain open throughout most of the night with films showing in The Arena for campers only. The village will remain open on Friday and Saturday evenings from 11pm until approx 4am.

WESTON PARK CUSTOMER INFORMATIONSAT 18 & SUN 19 AUGUST 2012

Weston Park is situated on the A5 at Weston-under-Lizard, 30 minutes from central Birmingham. The park has 1000 acres of park and woodland and has the beautiful Weston House within it’s grounds. For more information visit Weston-park.com

If you have booked a festival and coach travel package with Big Green Coach, See Tickets or Millennium Travel you must travel by coach. Tickets will only be distributed on the coach on when disembarking at V Festival. If you have a festival ticket and not yet arranged transport you can book a coach journey with any of the above companies.

FROM SOUTH WALESUse the M4 to A449 then A40 to M50, M5, M6, M54 and off at J3.

FROM NORTH EASTUse the M1 to J23a then A42, M42, M6 Toll Road & off at JT8, A460, M54 then off at J3.

FROM SOUTH EASTM40, M5, M6 Northbound or M1, M6 as above.

EXITING BY CARCongestion can be expected when exiting the festival site due to its proximity and the number of exits and rural roads surrounding. Please be patient, stewards will do all they can to assist. Look after yourself and others by ensuring you are fit to drive before you leave the festival.

GETTING A LIFTThe pickup/drop off is located off the A5, please follow the directional signage. Please do not arrange to be picked up or dropped off anywhere else as usual routes may not be in operation and your driver may be prevented from accessing the location.

If you have an Android or iPhone you can download the Free V Festival App and use the car finder to pinpoint your car once you’ve parked. Save money, save the planet and meet new people. We’ve teamed up with Liftshare.com and gocarshare.com. Please follow road signs to the V Festival, failure to do so may prevent entry to the park. Road closures will be in place please DO NOT follow Sat Nav.

Listen to traffic updates with Beacon FM on 97.2FM

DIRECTIONS FOR CARS AND CAMPERVANS

FROM LIVERPOOL, MANCHESTER & NORTH WESTUse the M6 South to J12 then follow the directional signage to V Festival.

FROM NORTH WALES, WIRRAL & CHESHIREUse A49, A41 South then follow directional signage to V Festival.

FROM M6 NORTHBOUNDOff at J10a then M54 to J3 to the V Festival (no access to V Festival via M6 J12 Northbound)

Equipment will be removed even if you are not present. The lanes allow emergency vehicle access. If you are in doubt please check with a steward. Please collect a bin bag on arrival and use over the weekend. There are rubbish recycling collection points where you can deposit your bags and any recycling items. There will be a trolley service to help you get your belongings to the campsites and all proceeds from this service go to the charity Village Water who support water projects in Africa.

WEEKEND NON CAMPING TICKET HOLDERSYou are not permitted to camp or stay on site at Weston Park and do not need to exchange your ticket for a wristband. Tickets have 3 sections and the sections will be torn on entry to the arena. Please ensure you keep all sections safe. There will be no admittance for lost sections. There is no re-admittance to the arena so please ensure you have all belongings with you.

CAMPERVANS/CARAVANS/TRAILER TENTSPitches are £99 bookable in advance from seetickets.com. If you have pre booked please exchange your campervan ticket and weekend camping tickets for a wristband at the wristband exchange tent. There is a max of 4 person permitted per pitch and each must have a weekend camping ticket. Tents are not permitted in or aroundyour pitch, awnings integral to a campervan are permitted. Due to fire safety measures any equipment that we feel could infringe safety regulations will be removed. Vehicles other than those above are not permitted into this area. Please display your campervan hanging card from your rear view mirror to assist us directing you to the correct place.

There is a shuttle bus service from Wolverhampton Fryer Street (200m from the bus station) and Stafford rail station for £8 return/ £5 single from the stations to Weston Park and back. They will run up to every 15 minutes during these times.

WOLVERHAMPTON BUS STATION (FRYER STREET) & STAFFORD RAIL STATION – WESTON PARK

Friday 17 Aug 8am – 10.30pm

Saturday 18 Aug 9.30am – 3.30pm

Sunday 19 Aug 10.30am – 3.30pm

WESTON PARK – WOLVERHAMPTON BUS STATION & STAFFORD RAIL STATION

Saturday 18 Aug 8.00pm – 12.30am (Sun)

Sunday 19 Aug 7.00pm – 12.30am (Mon)

Monday 20 Aug 4.30am – 12.30pm

COACHES

RAIL OR BUS

GETTING THERE BY CAR

OPENING TIMES

• Fires• Glass • Fireworks • Air Horns • Vehicles• Gazebos• Flying lanterns• LPG Camping Stoves• Flares

• Alcohol• Glass • Canned food and drinks• Fires • Long Pole Flags

Disposable BBQs give off harmful carbon monoxide during and after use, please keep them out of your tents/awnings/motorhomes.

CAMPSITE DOs AND DON’Ts

ARENA DOs AND DON’Ts

• Alcohol (not in glass)• Food (not in glass)• Canned food & drinks• Small portable BBQ’s• Please have a bottle of water handy if using a BBQ and do not light them too close to tents.

• Soft drinks in plastic of not more than 500ml• Plastic container for free drinking water at the stand pipes

HOW TO GET THERE ARRIVING AT V FESTIVAL

You may be searched by security or the Police on entry to the festival. Please use the list below and please use common sense when deciding what to bring. Anything illegal or considered offensive is not permitted.

SECURITY SEARCHES

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EMERGENCY SERVICESFull emergency services are present at the festival. Please visit the Welfare Area on site and make a note of the on-site emergency numbers to use these numbers will ensure that services from outside are not tied up.

SAFETY• If you don’t need it, don’t bring it.

• Leave valuables at home.

• Keep money and bank cards with you at all times.

• Lock your vehicle and don’t leave valuables visible.

• Look after your mobile phone. Pickpockets may operate especially in dense areas, be vigilant.

• Use pockets or a bag that cannot be tampered with and that goods are not going to fall out of.

• Get to know your neighbours in the campsites, create a community spirit.

• Mark your property with your postcode (but not your keys).

• Make a note of your IMEI code from your phone so you can contact your service provider to immobilise your phone.

If you know or suspect somebody of coming toV Festival to commit a crime you can contact the Police or Crime Stoppers anonymously on 0800 555111. If you see anybody acting suspiciously please alert a steward, the police or festival staff.

LOST PROPERTYPlease hand anything found in at the Welfare Tent, please check with them before reporting something you suspect may have been stolen. Anything not claimed from the Welfare Tent or found in the clean-up will be taken to V Festival Lost Property, Wolverhampton Civic Hall, North Street, Wolverhampton, WV1 1RQ or visit vfestival.com for the lost property email address. Use the onsite Lockerhouse to secure your belongings or use the left luggage facility at the Welfare Tent. To book a locker in advance, visit lockerhouse.co.uk.

RUBBISH & RECYCLING Please use the bins and recycling points and areas provided, this all goes a long way to helping with the clear up of Weston Park and is great for the environment. Please take your tents and camping equipment home with you, the best way to recycle it is to reuse it. We do have some charitable organisations that will take some tents however they cannot take all the tents away and most will unfortunately end up in land fill unless you help us.

UNOFFICIAL CAMPSITES/CAR PARKS. We strongly advise that for your own safety you do not camp or park in unofficial campsites and car parks outside of the festival site.

WELFARELook after yourself and those around you. If you need to take medication remember to bring it with you and let your friends know what you take and where to find it. Welfare staff will be on duty 24hrs to offer assistance whilst the festival is operating. There are also Samaritans who can listen to you in confidence.

STAGESAny indoor stage/marquee has a set capacity that cannot be exceeded. If you wish to see a specific artist you are advised to get there early and admittance cannot be guaranteed. Once a marquee reaches its capacity it will be closed and not reopened until that artist has finished even if people are exiting during the performance.

DISABLED CUSTOMERSThere is a separate campsite, car park and viewing platforms if you are registered disabled. If you booked via seetickets.com you will receive a disabled info pack containing detailed information. If you are registered disabled and booked via another official ticket outlet please email disabledcustomer@vfestival.com your name and address.

WHAT TO BRINGClothing for all weather conditions, you can use the Packing List on vfestival.com for ideas.

FOOD & DRINKThere is a large selection of food stalls offering a variety of dishes. You will also find the Gourmet Garden and V Healthy in the arena. There are bars serving alcohol during licensed hours to over 18’s only. Bars operate on a token system, tokens are purchased from a token booth then exchanged at the bar for drinks. Some token booths will remain open after 11pm for refunds. V Festival operates the Challenge 25 policy. Please don’t be offended if you are asked for proof of ID and please bring ID with you. Do not purchase alcohol for under 18’s as you risk being ejected from the festival. Take your empty festival cups to the Cash It Don’t Trash it recycling points and get 10p back on each cup.

GLASS BOTTLE EXCHANGEGlass is not permitted on site, we would hate to confiscate your newly purchased drinks in bottles. If you do have glass you can tip the contents into a new plastic bottle for £1 of which all proceeds goes Village Water. You get to keep your contents and your glass bottle will be recycled.

EVERY CAN COUNTSWill be at V Festival recycling all of the cans you give them. Pay them a visit with your empty cans, play games and win prizes.

SHOWERSLocated in both orange and blue campsites. Help us keep them clean and bring a towel and flip flops.

SMOKINGThere are areas inside the festival that are dedicated non-smoking areas. Please adhere to the signage in these areas or you may risk a fine by local authority enforcement officers.

TOILETSPlease use the toilets and urinals provided. It is in our nature to join the back of the queue, we don’t want people to queue jump but don’t be afraid to ask people to check the doors or check them yourself before joining a queue at the toilets. Please keep the toilets clean, they are cleaned and emptied throughout the weekend but we need your help too. Do not use the surrounding park and woodland or you risk being ejected from the festival.

Not only do we bring you legendary headliners on the Virgin Media Stage and the biggest mix of music at Undercover, but we’ve got loads more up our sleeves to make V Festival 2011 the best one yet. Here’s what we’ve got in store for you…

Our House Forget chilling out in your tent between bands. Our House, in association with Nokia, is the ultimate party at V Festival and missing out is not an option. We’ll have special guest DJs on the decks, mindblowing music, drinks flowing, laptops to play with and flat screen TVs to collapse in front of. You’ll never want to leave.

Our GardenThis one’s just for Virgin Media customers, the luckybeggars. It’s a garden, but not just any old garden. You can relax, rewind and take a break from the festival madness with a bit of VIP treatment. We’re talking posh loos, free massages and makeovers, hair stylists, a cash bar and more.

Virgin Media AngelsWe don’t call them Angels for nothing. They’ll be there with their wheelbarrows when you arrive, ready to lug your beers and backpacks to the campsite and pitch your tent in the choicest spot (not too close to the loos, not too far from the bar). For the rest of the festival, they’ll be your walking, talking programmes, so ask them for info and even freebies.

The Big ChargersYour phone’s died, you’ve lost your mates and you’re getting Facebook withdrawal symptoms. What do you do? Just head to The Big Chargers. You can charge up your phone for free, get back in touch with the outside world with our free wi-fi, and tell your mates to meet you there.

The V Festival AppLet’s face it – memorising the line up isn’t easy when you’re in festival mode. Same goes for where your tent is and when the last train home leaves. That’s why you’ll need the free V Festival app powered by Nokia. It’s got a line up schedule, tent finder and interactive map, plus you can check the weather and travel info, and make your mates jealous with updates on Facebook, Twitter and YouTube. Visit www.vfestival.com

Text the festGot something to say? Get it on the big screen.Text your message or photo to 80310 (Stafford) or 80995 (Chelmsford). If we like it, we’ll put it up beside the Virgin Media Stage for 80,000 people to see.

MAKE THE MOST OF V FESTIVAL WITH VIRGIN MEDIA

IMPORTANT INFORMATION

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