west coast worktech 2017 october 24, 2017 · amazon vs. sears netflix vs. blockbuster uber vs....
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W E S T C O A S T W O R K T E C H 2 0 1 7
O C TO B E R 2 4 , 2 0 1 7
C H R I S K E L L Y
P R E S I D E N T & C O - F O U N D E R
@ T H O U G H T S O N B I Z
Four Trends Driving Customer Centricity:
@ C O N V E N E
I. Economic Transformation
II. Technology Eating the World
III. Cultural Evolution
IV. Consumer Expectations Rising
I. Economic TransformationIn knowledge based economy, talent is what keeps the CEO up at night.
@ C O N V E N E
II. Technology “Eats the World”In the “internet of everything,” everything is measured and optimized, efficient and
flexible, visible and transparent.
@ C O N V E N E
IV. Consumer Expectations Rising
AI has reduced every market segment down to an audience of one.
@ C O N V E N E
K E Y TA K E AWAY
Customers Decide Who Wins and Loses.Failing to be Customer-Centric is the Biggest Risk
in Business.
@ C O N V E N E
K E Y TA K E AWAY
Customers Decide Who Wins and Loses.Failing to be Customer-Centric is the Biggest Risk
in Business.
Amazon vs. Sears
@ C O N V E N E
K E Y TA K E AWAY
Customers Decide Who Wins and Loses.Failing to be Customer-Centric is the Biggest Risk
in Business.
Amazon vs. Sears
Netflix vs. Blockbuster
@ C O N V E N E
K E Y TA K E AWAY
Customers Decide Who Wins and Loses.Failing to be Customer-Centric is the Biggest Risk
in Business.
Amazon vs. Sears
Netflix vs. Blockbuster
Uber vs. Yellow Cabs
@ C O N V E N E
K E Y TA K E AWAY
Customers Decide Who Wins and Loses.Failing to be Customer-Centric is the Biggest Risk
in Business.
Amazon vs. Sears
Netflix vs. Blockbuster
Uber vs. Yellow Cabs
Apple vs. Tower Records
@ C O N V E N E
K E Y TA K E AWAY
Customers Decide Who Wins and Loses.Failing to be Customer-Centric is the Biggest Risk
in Business.
Amazon vs. Sears
Netflix vs. Blockbuster
Uber vs. Yellow Cabs
Apple vs. Tower Records
WeWork vs. Landlord?
@ C O N V E N E
The Orientation of Power & Influence Changes
From Capital Markets and Select Execs to Talent
@ C O N V E N E
“When the winds of change blow,
some build walls and
others build windmills.”— C H I N E S E P R OV E R B
@ C O N V E N E
@ C O N V E N E
The Landlord’s Role Changes From Space Maker to Place Maker
From Selling Square Feet to Selling Experience
S E M I - P R I VAT E
P U B L I C
The Future Office Building Operates Like
a Full Service Hotel
F L E X / S H O R T D U R AT I O N
P R I VAT E / L O N G D U R AT I O N
S E M I - P R I VAT E
P U B L I C
The Future Office Building Operates Like
a Full Service Hotel
F L E X / S H O R T D U R AT I O N
P R I VAT E / L O N G D U R AT I O N
S E M I - P R I VAT E
P U B L I C
The Future Office Building Operates Like
a Full Service Hotel
F L E X / S H O R T D U R AT I O N
The Future of Flexible Space
“By 2030, 30% of
commercial office
space will be
consumed as
flexible space.”
J L L 300+ s.f. per
person
80% occupancy
20% vacant
<5% flexible
85% occupancy
15% vacant
200+ s.f. per person
30% flexible
90% occupancy
10% vacant
<150 s.f. per person
PAST PRESENT FUTURE
The Future of Flexible Space
“By 2030, 30% of
commercial office
space will be
consumed as
flexible space.”
J L L 300+ s.f. per
person
40% UTILIZATION
80% occupancy
20% vacant
<5% flexible
85% occupancy
15% vacant
200+ s.f. per person
50% UTILIZATION
30% flexible
90% occupancy
10% vacant
<150 s.f. per person
80% UTILIZATION
PAST PRESENT FUTURE
RE
V P
ER
SQ
.FT
Experiential = 5x rent
Traditional = 1x rent
Serviced = 3x rent
S E R V I C E L E V E L + F L E X I B I L I T Y
Premium for Service and FlexibilityC A S E S T U D Y
LAN
DLO
RD
TH
IRD
PA
RT
YIN
TE
GR
AT
ED
P
AR
TN
ER
C O M PA N Y O V E R V I E W
Convene is a “workplace-as-a-service” platform that partners with
landlords to create the next generation office building – one that
works and feels more like a full-service, lifestyle hotel.
Our Integrated Platform
R E T A I L O F F E R I N G S
H O S P I T A L I T YS E R V I C E S
E L E V A T E
A one-stop solution for landlords looking to differentiate their assets through
flexible space, services, & technology.
C O N V E N E E N A B L E D+ + =
Our Secret Sauce: Culture
Say people care about
each other at Convene
94%
Say their bosses are great
96%
“CON VENE IS THE #11 BEST WOR KPLACE IN N EW YOR K C ITY ”
~ For tune Magaz ine
Are proud to tell others
they work at Convene
92%
F U T U R E P R O J E C T P R E V I E W
101 Greenwich Street“LOWER MAN HAT TAN GETS F IRST FULL SERVICE OFF ICE BUILDING”
~ Commercia l Property Execut ive