WeMark Mystery Shopping

Presented by: WeMark Marketing Pvt Ltd.

About Us

Since our inception, we've been helping good companies become great companies with our comprehensive arsenal of proven surveying, auditing, and management systems. Our programs allow our clients not only to gather incident-specific information about the moment of truth when a customer comes in contact with an organization, but also to track and trend attributes and behaviors that impact long-term guest value, satisfaction and advocacy.

WeMark India is head quartered in New Delhi(India).We have 18 associate offices across the world at India, Russia, United Kingdom, UAE, Thailand, Malaysia, Japan, Indonesia, Srilanka, Mauritius, Philippines, Singapore and Vietnam and we conduct audits in every country of the world

We have 50K+ shoppers working with us across 106 countries and conduct over 1.50L+ mystery shopping evaluations.

Our Services

Mystery shopping :

Mystery Shopping provides an insight into what happens when hard won prospective buyers are in contact with your sales and customer service teams. It also lay-bare the areas of improvement both for quality of deliverable and its delivery channel. Our areas of operation touch various domains of Hospitality Industry, and also extend to Sales and Marketing Audits and Training Initiatives for our clients. We have specifically-designed matrices, solutions, and training programs to address every domain in all the industries. WeMark uses customized methodologies to assess how customers experience various products and services.

 Market research :

Market research is any organized effort to gather information about markets or customers. The key to successful business is to understand what is that your customers want and giving that to them in way that is profitable to you and it can be achieved by market research.

Our Services

We provide Customer Satisfaction Surveys, Due Diligence Program, Database Management Applications, Employee Engagement Surveys, Customer Feedback and Analysis, Employee Knowledge Audit, Brand Recall Audit, Customer Experience Consulting, Strategic Consulting, Feasibility Studies, Employee Feedback and Analysis, Employee Quality Audit, Brand Consistency Audit. Market research involves listening to people, analyzing the information to help organizations make better decisions and reducing the risk.

Internal audit:

Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization's operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. Internal auditing is a catalyst for improving an organization's effectiveness and efficiency by providing insight and recommendations based on analysis and assessment of data and business processes. At WeMark we provide- Compliance Audits, Stock & Cash Audits, Trade License Audits, Tax Audit, Health & Safety Audit, Food & Quality Control Audit

Our Services

Training :

Training is the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies. We provide training to Hotel industry in order to improve their capability, capacity, productivity and performance.

Visual Merchandising :

Visual merchandising is the art of creating a visual impact through display of products in a manner that grabs the attention of the target audience .This implies that a particular brand’s logo as well as other aesthetic elements has to be exactly the same everywhere irrespective of the location. We assist these brands in keeping a thorough check if their entire network follows the latest visual merchandising trends along with the prevailing branding standards or not. In case of any discrepancy, we report the same so that measures could be taken to upgrade or rectify it in a timely manner.

Our Services

Geo tagging:

Geo tagging is a technology that allows any company, brand or firm to tag its retail network locations, service centers, offices, outlets etc. It is geographical information embedded into an object, be it a photo or a link. It is represented through the use of tags to indicate a specific location. Geo-tagging data usually consists of latitude and longitude coordinates and also includes names of the specific place

Network Expansion :

Network expansion is the key to opening new doors to achieve business growth. At this competitive juncture, most of the companies are looking forward to stretch their geography in order to meet the increasing demands of people and witness a surge in their ROI. But expansion is not possible without prior research that helps gaining useful insights about the market trends in multiple geographies and inaccessible areas.

Our Services

Conducting research and formulating strategies tends to be a factor, which involves huge costs, in case the firm decides to do all by itself. WeMark discerns this concern and provides the services that are required before they finalize the process of network expansion. At WeMark, we offer services like market research, auditing etc. at very reasonable costs that helps companies in planning their expansion strategies effectively. Having presence in 106 countries globally and 1500+ cities in India, ‘WeMark’ is the most reliable and cost effective service provider.

Industries Served

Hotel

s

Gym

Electronics

Aviation

Salon E - Commerce

Telecom

Spa

Retail

Automobile

Banking

Restaurants

Entertainment

WeMark Presence

Contact Us for More Details

Visit us @

For India: www.wemarkindia.com

For International: http://wemarkglobal.com/