Customer BrowseCustomer searches for specific product

Customer Stock Levels change

Customer places orderStock Levels are updated

Make a new account

Customer creates new account

Cookies are saved

Sign in to existing account

Customer signs into existing account

Enter account details

New account is created

Customer data file

Updated

FinanceCustomer Pays for the product

Order is automatically

processed

Company receives details

of the order

Company

Product is collected from

within warehouse

Stock levels are updated

Product is packaged up

and sent to the specified address.

Customer is notified that the product

has been shipped.

Email is sent to customer

Customer

Customer receives tracking number

Customer is able to track their order

Receipt for their order is

processed

Customer

Customer keeps or

returns the product they

have purchased

Product is returned to the

company via post or to the

local store

Stock levels are updated

Company

Customer will be refunded by the company

Refund

Customer can exchange their product for a different item

Exchange

Finance

Customer can leave postive or negative feed back.

Keep

Thomas Bontoft