welcome! welcome! pathways information. table of contents: what is pathways? why we think it will...
TRANSCRIPT
Welcome!
Pathways Information
Table of Contents:
• What is Pathways?
• Why we think it will transform support staff experiences in workplace learning
• Considerations for the learning conversation
• What skills are highlighted in the series and what the map looks like
• What is Skillsoft?
• How to sign up for both
• Questions
What is it?
Pathways is a new self-directed learning series intended to enable staff to:
• explore several paths of work-place skills
• track to positive experiences and careers at the U of A.
• Attend face-to-face and online learning sessions
• discover and unleash your potential
• learn more, do more, and be more successful.
How did we get here?• 2008 Focus groups identified 7 competencies
• NASA Executive approved in principle
• 2009 Validation survey sent to random sample of NASA staff across University
• 2009 – 2011 Program and curriculum development
• 2012 Launch
Why Pathways?
• A learning model focused on support staff professional development
• Clear expectations about skills to learn, practice, talk about and demonstrate
• A consistent approach to development across campus
• Potential connection between career plans and work goals
• Tools for conversations about practice, progress and success!
What’s in it for you?
• LOTS of choice
• Processes established to recognize success
• Sense of connection to a bigger picture
• Common language to enable learning plan conversations
What are the Competencies?
Organizational Citizenship
Communicate
Provide Service
Thrive as a Team Member
Be Adaptable and Flexible
Utilize Technology and Equipment
Demonstrate Professionalism
http://www.hrs.ualberta.ca/Learning/Pathways
Example Competency Descriptors:
A1. Identify and apply applicable legislation and policy:
i.Comply with legislation, collective agreements, policy & procedure related to my position
ii.Navigate Governanceiii.Demonstrate accountability
iv.Protect the reputation of the department and University
A2. Apply knowledge of the University culture to complete tasks:
v.Encourage others to participate in University orientation processes
vi.Investigate and access resourcesvii.Use formal and informal work structures to complete required tasks
viii.Establish working relationships
ix.Familiarize yourself with unwritten rules
x.Integrate into the University Culture
xi.Demonstrate Self-Managementxii.Exercise judgmentxiii.Demonstrate sensitivity to diversity
A3. Connect your work goals with the University’s vision:
i.Apply work unit guidelines and standards to new situations
ii.Use the University’s business plan to align your work
iii.Develop plans and organize resourcesiv.Pursue professional development
A4. Support our respectful workplace:v. Demonstrate Self-Managementvi.Pursue professional development
vii.Demonstrate accountability
viii.Balance work and life
ix.Pursue personal development
x. Develop plans and organize resources
xi.Demonstrate integrity
xii.Demonstrate dependability
xiii.Exercise judgmentxiv.Use diplomacy and tact when
interacting with othersxv.Identify and solve problems
xvi.Protect the reputation of the department and University
xvii.Demonstrate a sensitivity to diversity
xviii.Maintain confidentiality
What does this mean for staff:
You have another set of opportunities to focus on the skills that will round out your current abilities:
• Are there areas that I need to work on?
• Meet with your supervisor to agree on a plan for learning which links to work success
• Give yourself time to slowly move through the content and practice it
• Schedule follow ups with your supervisor to track your learning
What does this mean for Supervisors?:Assist staff in choosing content which will round out the individual’s current abilities by:
• Familiarize yourself with the competency map to coach people about it
• Talk to staff about plans for learning which link to work success and set reasonable expectations
• Determine what time might be available for staff to move through the learning and practice skills
• Schedule follow ups with your staff to track learning and progression
What does the map look like?
Pathways Courses
Celebration points
Other courses along
the learning pathSkillSoft courses
Organizational Citizenship Diversity on the job, Effective Interfunctional Relationships, Time Management, Developing Your Reputation of Professionalism
Communicate Communication Business Etiquette, Using Email Effectively, Business Writing, Workplace Conflict, Giving Feedback
Provide Service Customer Service Processes and Procedures, Dealing with Irrational Customers, Internal customer service
Thrive as a Team Member Using Emotional Intelligence, Personal Accountability, Effective Team Communication, Valuing Team Diversity
Demonstrate Adaptability & Flexibility Generating Creative ideas, Problem Solving, Understanding Change
Use technology & equipment Desktop Software
60 Pathways Courses online
http://www.hrs.ualberta.ca/Learning/Pathways
What is Skillsoft?• Over 1,000 Online courses• Simulations• Job Aids• Short videos• Business Challenge Interactive scenarios• Books 24x7
Three Streams of
Pathways &
Business Skills
Leadership
Advantage
Desktop Software
All faculty and staff members
Supervisors and Academic
staff
Support staff
Business Skills Courses
Sales
Leadership Advantage Themed resources for supervisors and leaders
include:
Accountability
Attracting & Retaining
Talent
Building & Leading Teams
Coaching
Giving & Receiving Feedback
Leading Change
Transitioning as a New Manager Managing Diversity
Managing Performance
Goal Settin
g
Developing People
How do Support Staff sign up?
Email monthly news: Make sure you are on our Workplace Learning List servehttp://www.mailman.srv.ualberta.ca/mailman/listinfo/workplace-learning
If you register for Skillsoft and you will automatically be signed up to receive the information on upcoming Pathways face-to-face sessions.
www.hrs.ualberta.ca/stafflearning/skillsoft
or http://www.surveymonkey.com/s/CS9J2ZP
Questions?