welcome u how to use the new ncar telephone system u telephone features u voice messaging features
TRANSCRIPT
Welcome Welcome How to use the new NCAR telephone system
Telephone Features Voice Messaging Features
Phone TypesPhone Types Cisco 7960
Standard office issue. Has a built-in speakerphone
Cisco 7914 Additional lines module
Cisco 7910Common areas2 line display, single line phone
All models have a 10/100 Ethernet port
Interactive Phone TutorialInteractive Phone Tutorial 7960 Phone tutorial available at http://www.
cisco.com/warp/public/779/largeent/avvid/products/7960/router_page.htm
Placing callsPlacing calls Within UCAR buildings
Dial 4 digit extension
Local calls9 + 10 digits (303 or 720)9 + Toll free number (1-800 etc.)There is no dial tone after dialing the “9”
Long distance calls9 + 1 + Area Code + number + Acct or ID9 + 011 + number + Acct or ID
(“<<“ will erase last character)
Transferring callsTransferring calls Press “Trnsfer” (displayed in screen)
When you receive dial tone, enter the extension where you would like to transfer the call to Announce call (optional)
Press “Trnsfer” To return to caller if party is not available, press “End
Call”, then press “Resume”
Consultation CallConsultation Call (“Can I put you on Hold for a Minute?”) (“Can I put you on Hold for a Minute?”)
Press “Hold” Press “New Call”
Dial Extension Press “Hold” To alternate between calls
Use arrow keys to highlight caller, press “Resume”
Conference CallConference Call(Joining up to 5 other people together for a (Joining up to 5 other people together for a simultaneous conversation)simultaneous conversation)
Dial 1st party Press “More” (displayed in screen)
Press “Confrn” Dial 2nd party Press “Confrn”
Conference CallConference Call (up to 5 other people) (up to 5 other people)
Dial 1st party Press “More” (displayed in screen) Press “Confrn” Dial 2nd party Press “Confrn”
Press “More” Dial 3rd party Press “Confrn”
Press “End Call”, use arrow to select the previously connected parties without adding last call
Call Pickup Call Pickup Allows you to pick up your ringing phone
from another office Press “More” (displayed in screen) until you
can choose “PickUp” Enter your extension number
Forwarding Your CallsForwarding Your Calls To work at another desk Or when you will be away from the office
Press “CFwdAll” Dial the destination extension (or x2799)
Display reads “Forwarded to xxxx” To remove forwarding from your line
Press “CFwdAll”
New ToolsNew Tools User defined Volume levels
Ringer and Handset (save)
UCAR Directory Last Number Redial Missed Calls Call Log w/ redialing Web Interface
UCAR DirectoryUCAR Directory To look up UCAR Employees
Press “Directories”Select the UCAR Directory
Enter Last Name, First Name Enough letters to make a list of less than 32 names
Or extension Press “Search” (“<<“ will erase last character) Select person (using arrows)
Press “Dial”
Setting up Your Telephone Setting up Your Telephone ServicesServices
Logon to the web page http://phones.ucar.edu/ccmuserLogon name (same as UCAR email user ID, eg. jdoe)
PasswordPIN - please change password and PIN at first login (default 123456)
Web interfaces uses “mouse-overs” to highlight links
Telephone FeaturesTelephone Features Placing calls Transfers, Consultation, and Conference
Calls Call Pickup Forwarding Your Phone New Tools
UCAR Directory, Custom Volume levels, Redial, Call
Logs, & Web access
QuestionsQuestions
Voice Messaging FeaturesVoice Messaging Features Accessing your Mailbox
Press * if not at your phone Listening to Messages
Forwarding , Saving, and Deleting messages Sending Messages Setup Options
Message NotificationVoicemail brochure
http://www.scd.ucar.edu/nets/ucar-directories
Accessing MessagingAccessing Messaging Press Messages Button or dial access
number (x2799)
If you dial the external phone number or are calling from another
office, press * when voice messaging answers, and enter your extension
Enter your password, #
Listening to Messages Listening to Messages New Messages
Messages you have not yet listened to
Old Messages Messages that you have listened to and saved
You can Forward a message to another user on the new system with a comment attached.
Sending Messages Sending Messages Message Options
Messages can be sent to an individual, multiple users, or a list
Special Delivery Options Urgent, Private (can not be forwarded), Return Receipt, Future Delivery
Setup Options Setup Options Greetings
Regular Alternate (vacation)
Message Settings Message Notification (pager) Full/Brief Menus Private Lists (distribution list)
Personal Settings Phone Password Recorded Name
Message NotificationMessage Notification Schedules
PagersWorking at Home
Remote SecurityReceiving notification at a telephone
Unity has a message for “jdoe”Enter ID now
Press 1 to turn OFF notification to this number (wrong number)
Voice Messaging FeaturesVoice Messaging Features Accessing your Mailbox Listening to Messages
Forwarding , Saving, and Deleting messages Sending Messages Setup Options
Message Notification
E&O Center Green MoveE&O Center Green Move
New Voice Messaging OnlineJanuary 14th Please setup your greeting
When phones at FL4 and ML are disconnected, your phone and messaging will be active on the new systems.
QuestionsQuestions