Welcome to Virgin Trains East Coast

A strong track record

• Stagecoach & Virgin a strong partnership• Shareholding is 90/10 Stagecoach/Virgin• Virgin Trains has led long distance rail

achievement• Experienced in introducing new trains into

service• Build on East Coast’s achievements and

success

Service launched March 2015

Highlights

• Eight year franchise• IEP fleet of 65 trains introduced 2018 –

2020• More services, new destinations• Faster journeys, including 4hr London-

Edinburgh• £3.3 billion to the Government

Onboard

Early onboard improvements

• £21m invested in existing fleet in first 2 years• Improved onboard catering designed

by local chefs• Freshly cooked breakfasts• Bean to cup coffee• Improved onboard wifi• Luggage hubs on Anglo-Scottish services

Stations

• £25m investment• Free station wifi• New customer zones• 500+ car parking spaces• Car clubs & car sharing• 50% increase in cycle storage• First Class Lounge refresh• Electronic info posters

Personalised travel

• Mobile app introduced 2018• Pre-order food, delivered to your seat• More flexible seat reservation system

allowing reservations closer to departure

People

• Red Track graduate training programme

• Ideal Customer Experience training• Major investment in developing

people skills and achieving Investors in People Gold status

• New National Academy for Rail Professional Education

• New Innovation Council to evaluate, prioritise and develop ideas

Communities

• New apprenticeship and schools partnership schemes in partnership with local authorities

• Job trials scheme offering opportunities for young and unemployed people

• Unique partnerships to support ex offenders and prevent re-offending by getting people into good jobs

• New £3m customer and communities fund to provide opportunities for commercial, local community and meeting spaces at stations

• Explore using of First Class Lounges in the evenings

Short term timetable benefits

• December 2015- New direct weekday service between

Sunderland and London- Extra weekday service between

Stirling and London- Extra Saturday service between Leeds

and London

• May 2016- Extra weekday services between Edinburgh and London

- Extra Sunday service between Edinburgh, Newcastle and London

Super Express Trains from 2018

...arriving 2015

Faster journey times

• Dramatic reduction in journey times between Leeds, Newcastle and Edinburgh to London in May 2020

Dec 2014 (north)

No of trains

Fastest May 2020 (north)

No of trains

Fastest

London Kings Cross

75 London Kings Cross

100

Peterborough 51 00:45 Peterborough 52 00:40Doncaster 54 01:34 Doncaster 58 01:27Leeds 33 02:11 Leeds 37 01:58York 36 01:48 York 45 01:45Darlington 31 02:17 Darlington 31 02:13

Newcastle 31 02:47 Newcastle 44 02:34

Edinburgh 19 04:21 Edinburgh 27 03:59

Developing high speed rail market

• HS2 Scotland still being developed• Important to build commercial case for high speed rail to Scotland• Business case for HS2 Scotland built on passenger growth

Questions?