welcome to the interactive survey system august 7, august 14, september 5, 2012
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Pre-Publication* Sneak Preview of Accreditation 2003
The Survey Beginsat Submission!!!#What Is the Interactive Survey System?Online, interactive version of the documents needed for NCQA accreditation, certification, recognition or evaluation programsTwo aspectsStructure & Process Measures
Survey Tool (ST or Tool)
#Key FeaturesClear, concise web publication
Layered information
Submit survey info electronically via NCQA secure Web site
Review all information at NCQA
#So What Does It Mean for You?ISS Tool released June 15, 2012Tools sent for each SNP benefit packageCompleted Tools due to NCQAno later thanOctober 15, 2012Survey starts once you click SUBMITNo Assessment status View of original submission only
Plan Comment PeriodOccurs after Survey SubmissionBrief turn around time #Who ReportsAll Special Needs Plans that were operational as of January 1, 2011 and have renewed their contracts for 2012 must submitInitial plans submit all measures except SNP 1 Element I to K and SNP 3Returning plans submit all measures except SNP 1, Element C to H and SNP 2, Element A and B.#5
Dont Wait to SubmitStructure & Process Measures due to NCQA by October 15, 2012
SNPs do not have to wait until October 15 to submit their S&P Survey Tool. If you finish early, you may SUBMIT early. Expect heavy website traffic in October that could cause delays. The sooner you get it in, the smoother it will be.#ResourcesUse NCQAs Policy Clarification Support (PCS) system when you have questions on S&P measures/elements.Web address: http://app04.ncqa.org/pcs/web/asp/TIL_ClientLogin.asp Link from SNP Web page:http://www.ncqa.org/snp
Contact NCQAs Customer Support when you have ISS or general questionsTel: 888-275-7585 Email: [email protected]
#Survey ProcessOrganization submits completed Survey Tool with attached documents NCQA survey team assesses performance against all Structure & Process measure requirementsPlan Comment Period document clarificationFinal scores analyzed for inclusion in report to CMSNCQA will not publicly report SNP data #Documentation Preparation Strategies#Developing Your Documentation SystemBuild an electronic system for all documentation to be attached to the Survey ToolNot required to keep documents in a central file.but this is a common practiceUse any organizing principle you wishEnsure that you maintain version control and submit final copies of documents
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ST Documentation LibraryCentral reservoir of all reference materialsSort by document name, document extension, standard/element, file path and date attachedAttach to the library and then link with specific elements#Document Library - Whats Changed?Documents will upload to NCQAs ISS Server immediately when loaded to the document libraryOrganizations can read documents directly from the serverPrior to final submission, organizations can replace or delete documentsNew features, layout of library to improve usabilitySort and search featuresIntuitive table layout#13Document Library - Whats the Same?NCQA staff and surveyors do not access documents prior to submissionOrganizations can still link a single document to multiple elementsIf you replace a document, it gets replaced for all elementsDocuments may be loaded and viewed through the library or directly from an element#14Learning More About the ChangeThe ISS Users Guide has been updated
A new demonstration in ISS is available on the Help and Instructions pageNew! Document Library (documents attached after March 26, 2012) explains how to upload documents in ISS
NCQA Customer Support is [email protected]#15
Documentation RequirementsFor security and data protection only allow file types:.CSV, .DOC, .DOCX, .GIF, .JPG, .MPP, .PDF, .PPT, .RTF, .TXT, .VSD, .XLSConvert others to .GIF, .JPG via scanner or to.PDF using Adobe AcrobatDo not send Zip files to NCQADo not send PHI#Documentation - ScanningTo minimize file size and retain readability Save scanned documents in .GIF, .JPG formatColor images: 80 dpi and 8 bit (256) color settingsText pages: 80 dpi and 2 bit (black and white or line art settings)Black/white image: 80 dpi and 8 bit (256 color) settings or 80 dpi and 8 bit scale (256 shades) settings#Documentation TipsHighlight key sentences Focus on only what element requiresLimit size and number Create a comprehensive document for each element; create sections/chapters for each factorUse only pertinent pages with cover page that provides the contextUnless element requires multiple documents, one is sufficientUse hyperlinks in documents if you wish
#This is not a treasure huntTry using a roadmap!Highlight key text within document!Insert hyperlinks for relevant sections!Add labels and arrows!Use legal line numbering!Enter background info in the Support Text box!Show us where the information is. NCQA encourages SNPs to be clear, concise and cogent in their documentation. #19Create a Roadmap or a Documentation Guide
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#21Point us in the Right Direction
SNP 4 Element D factor 1#22What Should I Put in the Support Text Box?Use this area to communicate with NCQAUtilize page & paragraph number fieldBrief summary of information focus on what the element requiresIf element has multiple factors, consider using this field to map out information Not sufficient to cut and paste info into this box, must still attach supporting documentation#Check Survey ToolLoad Documents to Library
Link Documents to Elements
Perform Completeness Check
Submit Tool
#24This Is It !
#Contact UsBrett KayDirector, SNP [email protected]
Sandra JonesAssistant Director, SNP [email protected]
Nidhi DalwadiAccreditation Manager, SNP Assessment [email protected]
Delia PonceSNP Assessment [email protected]
Casandra MonroeAssistant Director, SNP [email protected] Anthony Davis Accreditation Manager, SNP Assessment 202 [email protected] OberoiAccreditation Manager, SNP [email protected]
For resources, please visit:www.ncqa.org/snp
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