welcome to the hellmann f.a.m.i.l - easyfairs · 2007 : licensed forwarder in march 2007 :...
TRANSCRIPT
OUR GUIDELINEOur Corporate DNA - FAMILY
irst, people first
ll about the customers, always
aking it work better, everyday
nnovation and entrepreneurship
ive sustainability
ou and Me!
F
A
M
I
L
Y
The core of who we are resides in the fact that we have always been and remain to this day a family owned company...
History (key milestones)
4th generation family owned
1871 Founded by Carl Heinrich Hellmann in Germany
1960 Opening of a new headquarter branch in Osnabrück, Germany
1976 Hellmann is founding partner of DPD parcel service
1982 First Asian office opens in Hong Kong, followed by offices
throughout Asia
1987 Operations start in Australia, New Zealand, Canada
1988 Operations start in Mexico, US and South America
1992 The network expands into Eastern Europe
2002 Operations start in Abu Dhabi and Dubai/Jebel Ali
2006 Operations start in Belgium (Antwerp and Brussels)
Hellmann in Belgium2006 : Operational Start on December 1st
2007 : Licensed Forwarder in March
2007 : Regulated Agent in April
2007 : ISO 9001:2000 certified in June
2007 : IATA licenced in August
2011 : Winner Safmarine Hercules Trophy and the “Coolest Team”
2012 : Winner Maritime Hercules Trophy of the “Kindest Team”
2013 : Trends Gazellen nomination for Medium Sized Companies
Global PresenceAfghanistan
AlgeriaAngola
ArgentinaArmenia
AustraliaAustria
AzerbaijanBahrain
BangladeshBelarus
BelgiumBeninBolivia
Bosnia + HerzegovinaBotswana
BrazilBulgaria
Burkina FasoBurundi
CameroonCanada
Central African RepublicChad
ChileChina
ColombiaCongo Democratic Republic
Congo RepublicCosta Rica
CroatiaCuba
CyprusCzech Republic
Denmark
Djibouti, Republic of
Dominican RepublicEcuador
EgyptEl Salvador
EstoniaFiji Islands
FinlandFrance
GabonGeorgia
GermanyGhana
Grand Cayman BWIGreat Britain
GreeceGuam
GuatemalaGuinea
HaitiHonduras
Hong KongHungary
IcelandIndia
IndonesiaIran
IraqIreland, Northern
Ireland, Republic
Israel
ItalyIvory Coast
JamaicaJapan
JordanKazakhstan
KenyaKuwait
Kyrgyzstan, Republic ofLatvia
LebanonLibya
LithuaniaMacau
MacedoniaMadagascar
MalawiMalaysia
Maledive IslandsMali
MaltaMauritius
MexicoMoldova
MongoliaMorocco
MyanmarNamibia
Nepal
Netherlands
Netherlands AntillesNew Zealand
NicaraguaNiger
NigeriaNorfolk Islands
Northern Mariana IslandsNorway
OmanPakistan
PanamaPapua New Guinea
ParaguayPeople Republic of China
PeruPhilippines
PolandPortugal
Puerto RicoQatar
RomaniaRussia
RwandaSaudi Arabia
SenegalSerbia
SingaporeSlovak Republic
Slovenia
Somalia
South AfricaSouth Corea
SpainSri Lanka
SudanSweden
SwitzerlandSyria
TahitiTaiwan
TajikistanTanzania
ThailandTogo
Trinidad and TobagoTunisia
TurkeyTurkmenistan
UgandaUkraine
United Arab EmiratesUnited Kingdom
United StatesUruguay
UzbekistanVanuatu
VenezuelaVietnam
YemenZambia
Zimbabwe
▪ 10.300 employees worldwide
▪ Turnover 2.58 bn Euro
▪ 15,22 million shipments
▪ 221 own branches in 54 countries
▪ Network: 19.300 employees in 443 branches in 157 countries
Facts and Figures (2012)
Why Hellmann?
Jost Hellmann Klaus Hellmann
� Accessibility: easy to contact or involve management.
� Commitment: customer driven, collaborative and flexible.
� Competitiveness: regional and global carrier negotiations with
Tier-1 program and dedicated Air & Sea Product Teams.
� Partnerships: loyal family company with a global reach,
professional and supportive, looking for long term partnerships with customers and suppliers, caring for your business.
� Quality: Reliability, pro-activeness and quality in services, aiming for continuance improvement and increased efficiency.
� Solutions & VAS : specializations in certain industries where
we provide added value services.
� Visibility: State-of-the-art IT solutions from web-based
tracking & tracing up to full supply chain control and monitoring.Jost Hellmann Klaus Hellmann
Products, Services and Industry Solutions
F.A.M.I.L.Y. > Innovation & Entrepreneurship: Solutions & VAS
eChain - IT solution for Supply Chain Management, Packing & Load Optimzation,...
AirfreightSeafreight
Air/SeaFCL/LCL
IntermodalCustoms
WarehousingDistribution
Consolidation
VAS
EDIIT Solutions
SupplyChain
Management
Portfolio
Industry solutions : Automotive, Chemicals, Fashion, Healthcare, Projects,
Perishables, Renewable Energy, Marine Solutions
SustainabilityOur focus: sustainable development
� Quality Management - DIN EN ISO 9001:2000
since 1992, 136 locations certified worldwide
� Additional Certificates:
� HACCP – for the food production Industry
Air Freight ProductKeeping you ahead around the clock and around the world
▪ Consolidation service regularly scheduled to and from all
major airports (BRU)
▪ Next Flight Out service incl. hand carry
▪ Time definite guaranteed services:
▪ Airport to Airport
▪ Door to Door
▪ Deferred programs for price sensitive cargo
▪ Full and part charter programs
▪ Customs Brokerage & fiscal representation(Please ask us about this unique service with great benefit for importers)
▪ Price offers within 24h
Sea Freight Product Benefit from strong ties spanning all seven seas
▪ Bonded NVOCC (Pelorus Ocean Line)
▪ FCL and LCL program
▪ Project cargo
▪ Customs Brokerage & fiscal representation(Please ask us about this unique service with great benefit
for importers)
▪ Carrier Management
▪ Time Sensitive Solutions
▪ All Water
▪ Sea/Rail
▪ Sea/Truck
▪ Sea/Air
▪ Deliveries to ports, container yards & door-to-door
EDI
IntegrationOrder
Monitoring
Public
tracking
Shipment
Online
Controlling
the supplychain
Information along the Supply ChainWe provide different services to our customers
Hellmann
eChain
� Tracking & tracing
� Purchase order monitoring
� Deviation monitoring
� Access right control through user groups
� Document archiving
� Event history
� Document exchange
� Real-time status updates
� Download to Excel or PDF
� Contact lists
� Monitoring reports
HIT Portal Hellmann Information Tool
Volume Report
• Volume analysis by mode of transport
• Volume analysis by lane
• Volume development trends by month, by lanes, by
transportation mode
Performance Reports
• Transit time analysis by mode, by lane, by month, by quarter.
• Delay analysis by responsible party, e.g. Shipper, Carrier,
Consignee, Force Majeure, or Hellmann lanes, by transportation
mode
Invoice Reports
• Analysis of transportation cost by mode,
by lane, by month, by quarter;
• Analysis of charges: BAF, fuel, handling, freight, Customs
clearance, etc
HIT Reporting and Statistics
� By linking the ERP system of our customer
with our global Transport Management Platform “Hellogic” we synchronize the
processes on both ends
� Different data with a different content can be
exchanged
� We support international standards like ANSI.X12, EDIFACT or XML
� This improves the overall quality and efficiency
of the process as we work with the original data of our customer and have a direct link
EDIElectronic Data Interchange
Who we are
Hellmann Healthcare Logistics (HHL)
is a vertical segmented organization within
Hellmann Worldwide Logistics dedicated to
the Healthcare and Life Science Industry.
Our Focus...
� Environment
Limits, Times & Transportation
� Equipment & Facilities
Infrastructure, Innovation & Validation
� Compliance & Processes
Regulatory Know-How, Standards & Transparency
� People
Knowledge, Training & Expertise
Hellmann Healthcare...‘Providing solution to all segments…’
PHARMACEUTICALS BIO-TECHNOLOGY MEDICAL DEVICES
LIFE SCIENCE INDUSTRY
CONSUMER
HEALTHCARE
PRODUCTS
Our Service Portfolio
Transport &
Distribution
Transport &Distribution
Packaging Solutions
Packaging Solutions
Supply Chain
Design
Supply Chain
Design
Regulatory
Compliance
Regulatory Compliance
Global Life Science Account
Team
Global Life
Science Account
Team
Warehousing &Regional Hubs
Our Quality
Compliance first -
‘The integrity of product is paramount’
� Regulatory Compliance
� GDP / GMP compliant global Healthcare Logistics Quality
Management System based on
� PIC/S Guide to GMP for Medicinal Products
� Chapter 9 US FDA 21 CFR 210 & 211,
� WHO GSP
� EU 94/C 63/03
� CAPA, Deviation Reporting and Change Control Processes
� Cold Chain Management Guidelines
� Anti-Counterfeit & Security Initiatives
Global Healthcare Logistics Structure..‘Working with and for our customers…’
HHL
Global Director
HHL Key Account
Americas
HHL Key Account
EMEA
HHL Key Account
F.East / Oceania
Hellmann Healthcare Logistics Customers
HHL Centres of Excellence - Operations
Industr
y S
pecia
lists
-W
are
housin
g -
Regula
tory
–P
ackagin
g -
Global
Quality
Manager
Project
Management
Hellmann Healthcare Logistics...‘Global Footprint – Life Science Facilities…’
Pharma compliant warehouse /
transhipment facilities operated by the Hellmann Network
Bogotá, Colombia
Lisbon, Portugal
Melbourne, Australia
Dubai, UAE
Strategic Partners for Warehousing &
Distribution of Life Science Products
Düsseldorf , Germany
Mumbai, India
Sydney, Australia
London, United Kingdom
Auckland, New
Zealand
Qual i ty Aw ard
Case study
Middle East Healthcare HUB
‘Bringing you closer to your customers’
� Ideal geographic location in the heart of the GCC region
� State of the art warehouse
� In Operation since 2009
� High-tech design and build out
� Designed and constructed specifically to provide
warehousing services to the Healthcare and Life
Science Industry
� Located in the Free Trade Zone within the new Dubai
Logistics City (DLC)
� Flexibility, as independent of wholesalers
Our Quality...Middle East Healthcare HUB
Compliance first -
‘The integrity of product is paramount’
� Regulatory Compliance
� GDP/GMP compliant HHL Quality Management System based on
� PIC/S Guide to GMP for Medicinal Products
� FDA CFR 21 Part 820, 201 & 211
� UAE MoH GS&DP
� UAE Ministry of Health certified
� Licensed to store and wholesale of pharmaceutical products
� Licensed to operate in the FTZ
� ISO 9001:2008
Qual i ty Aw ard
Key Features...Middle East Healthcare HUB
‘Bringing you closer to your customers’
� 100,000 sqft Warehouse
� Multi-user facility
� Temperature & Humidity controlled storage areas
� 2 - 8 Co: 600 pallet positions
�15 - 25 Co: 9,000 pallet positions
� CCTV and 24/7/365 Security Control
� Fire Alarm & Fire Fighting System
� Bonded Facility
� On-Site Pharmacist
� Designated Quarantine Area
Qual i ty Aw ard
Key Services...Middle East Healthcare HUB
‘Bringing you closer to your customers’
� Warehousing Services for
� Pharmaceuticals
� Hazardous Goods
� Drugs of Addiction
� Medical Devices
� Consumer Healthcare Products
� Marketing Material
� Inventory Management
� Purchase Order Management: Batch / Serial No.,
Expiry Date etc.
HWLeChainOur response to the globally connecting industries
Order Management
Transportation Management
Vendor Management
Exception Reporting
Alert Management
Quality ControlKPI Monitoring
Performance
Tracking
Thinking ahead, moving forward…together
Hellmann Worldwide Logistics NV
Airfreight BranchBrucargo Building 725
1931 Zaventem,Belgium
Tel.: +32/(0)2.254.29.00Fax: +32/(0)2.254.29.50
Hellmann Worldwide Logistics NV
HQ Belgium / Seafreight BranchAnkerrui 18 – 3rd floor
2000 Antwerp,Belgium
Tel.: +32/(0)3.202.32.50Fax: +32/(0)3.202.32.60