welcome to the future of work€¦ · bmc helix digital workplace features ready when and where you...

Future of WorkWelcome to the

Your BMC Helix Digital Workplace Quick Start Guide

Welcome to the Future of Work 3

BMC Helix Digital Workplace will drastically change the way you work, easing those everyday tasks like IT requests, updating your employee information with HR, and asking for PTO that take focus away from your job. No more time wasted trying to find the right person to ask for help or lengthy email threads to solve work-related issues. Just log into BMC Helix Digital Workplace, use the mobile app, or make a request via chat or text. It’s your new one-stop shop for all your employee needs.


BMC Helix Digital Workplace Features

Ready when and where you are: Make a service request, solve problems, and find company information at any time using the web, chat, text messaging, or the mobile app.

Self-service, at your service: Get everything you need from IT, HR, and other departments in one easy-to-navigate site.

Intelligent Assistant at your fingertips: Use BMC Helix Digital Chatbot to request what you need and get answers to your questions quickly and easily. You can even ask questions by text message.

Instant gratification: No more leaving voicemails, dealing with a never-ending email thread, or filling out forms. Just get what you need and get back to work.

Follow-up is easy: Want to check on a request? Just log back in for your list or ask the BMC Helix Chatbot.


Welcome to the Future of Work 5Welcome to the Future of Work 5

The Old Way vs. the BMC Helix Way

The BMC Helix WayThe Old Way

Multiple, hard-to-find portals A single easy-to-use portal

Searching for the right email address or portal login and password

Bookmark the BMC Helix Digital Workplace website, and log in with your work email and password

Long email threads and wait times Send a text message to our personal chatbot who can address your questions and requests

Website access only Access BMC Helix Digital Workplace anytime, anywhere, and on any device

Tedious, manual processes Make and track all your requests digitally


Getting Started

Using BMC Helix Digital Workplace is easy. You can log in with your company email and password. Then, browse or search the catalog of services just like when you shop at your favorite online sites. Once you find the service or product you need, add it to your cart and keep shopping, or click “Request Now” for one-click ordering.

Bookmark the services you use most by adding them to the Your Favorites list.


Anywhere, Anytime, Any Device

You’re not always working at your desk, so why should you have to be at your computer to get help? Get the mobile BMC Helix Digital Workplace app for iOS or Android so that you can access the help you need, whenever you need it. Or send a text message to BMC Helix Chatbot.


BMC Helix Chatbot: Your Intelligent AssistantIn addition to browsing the catalog, you can request services using the BMC Helix Chatbot. Just chat with the chatbot your question the same way you would a human. You can ask questions, make a request, or check on previous requests. You can even send messages to the chatbot via Skype, Slack, or your mobile phone.

Tip: Add the chatbot to your phone’s contact information to easily request services on the go. Find the phone number on your BMC Helix Digital Workplace website.


How Can You Save Time with BMC Helix Digital Workplace?

• Need a new headset or computer mouse? Shop for it in the BMC Helix Digital Workplace.

• Computer on the fritz? Receive a phishing email? Submit a help support ticket when something isn’t working right.

• Forget your password? Reset it easily.• Hire a new employee? Request the technology equipment they need.• Is a client or vendor visiting? Get a guest Wi-Fi password.

• Hire a new employee? Submit an onboarding request.• Have a question about family leave policy? Review the employee handbook.• Want to save more money? Update your 401(k) plan.• Need your W-2 from last year? Find it in the BMC Helix Digital Workplace.• Did you move recently? Update your address.• Planning a vacation? Request PTO.

Request Help From IT

HR Tasks Made Easy


Tip: Click “My Activity” to review the status of any request or order you make.

• Out of printer ink? Pen supply dwindling? Order office supplies.• Is the projector in the conference room not working? Report broken equipment.• Notice a leaking faucet or a big spill in the kitchen? Request maintenance or

janitorial service.

• Want to stay informed? Keep up with company news.• Learn about a new app the company has made available for your use.• View announcements of important upcoming events.

Supplies and Facilities

Stay Connected

Ready for the Future of Work?

Start using BMC Helix Digital Workplace now by logging in with your employee email and password. Browse for services, apps, how-to guides, and more. Don’t forget to let BMC Helix Chatbot know if you have any questions!

welcome to the future of work€¦ · bmc helix digital workplace features ready when and where you...

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