Welcome to Texas Health Plano

Education Department

Our Mission, Vision & Values

Our Mission

To improve the health of the people

in the communities that we serve.

Our Vision

Be the area’s premier health care provider offering faith based, quality services with recognized value for adults and children in collaboration with physicians, employees and the corporate community.

Our Core Values

Respect Integrity Compassion Excellence

Our Promise

Individuals Caring for Individuals, Together.

Promise Behaviors

• I promise I will treat you with courtesy, dignity and respect.

• I promise I will listen and communicate clearly.

• I promise to earn your trust.

• I promise that, before acting, I will first ask, “Does this positively reflect THR’s Mission, Vision, Values and Promise?”

Promise Behaviors• I promise to care about you as an individual

and to respond to your concerns/needs as quickly as I can.

• I promise to take care of both you and me – body, mind and spirit.

• I promise that I will be mindful of quality and making safe choices in my actions and decisions.

• I promise to demonstrate and promote teamwork.

• I promise to continually learn and improve.

Diversity Value Statement

We will provide and maintain a fair and

equitable environment for all by valuing

and respecting individual differences for

our enrichment and for the enrichment of

the communities we serve.

• Diversity means the existence of many unique individuals in the workplace.

Our Faith-based Foundation• Answering the call to a

ministry of healing, treating, providing care and compassion, serving, managing, leading and following

• Being a blessing to our patients and their families- and to each other – by Living the Promise

• Calling ourselves to action & accountability to provide an extraordinary experience to every patient we have the distinct privilege to serve

General Information

Personal Appearance and Professional Image

• Scrubs/uniforms

• Shoes

• Tattoos, piercings

• Fingernails

• Appropriate behavior

• Scented body products

• Tobacco-free campus

• Cell phones/other devices

Parking

Roof of the parking garage

Your Safety

• ID badges – wear above your waist, photo visible at all times

• Visitor assistance• Be aware, be alert at all times – emergency

call boxes located on all levels of garage at stairwells

• Report unusual situations to Security x7753• If leaving after dark, you can arrange

Security escort

Patient Safety Rules!

• THP Patient Safety Indicators:– Hand hygiene– Two patient identifiers– Pre-procedure time out/universal protocol

• The Joint Commission National Patient Safety Goals

• If you see something that isn’t safe, shout it out!

Patient Safety - General

• Restraints• Seizure precautions • Patient’s with altered LOC (post-op, post

sedation) • Patient transfer/transport• Crib rails• Specialty beds • Latex Precautions

NEW Alert Wristbands

RED = Allergy

YELLOW = Fall risk

PURPLE = Do Not Resuscitate (DNR)

THR specific:

GREEN = Isolation

BLUE = Obstructive Sleep Apnea (OSA)

Emergency Codes

Know the Emergency Codes

BLUE = Cardiac arrest or emergency

SILVER SILVER = person with weapon or hostage

RED = Fire

GREEN = Fire drill

YELLOWYELLOW = Disaster

GREY = Sever weather

BLACK = Tornado

PINK = Infant or child abduction

BROWN = Bomb threat = Security incident

PURPLE = Hazardous chemical spill UTILITY = loss of essential

equipment/utilitiesORANGE = release of

radiation

Call the Code

55 - STAY ALIVE

Emergency Codes - Code RED

RACE for safety!– Rescue– Alert– Confine– Extinguish

PASS to extinguish– Pull – Aim– Squeeze– Sweep

Emergency Fire Evacuation Plan

• Report directly to your assigned area for instructions.

• If decision is made to evacuate, assist with moving all patients, visitors and staff to the next horizontal fire zone.

• Familiarize yourself with your area’s evacuation plan.

Emergency Codes - Blue • Do the Two Step to activate: pull Code Blue lever in room

for local response, call 55 after CONFIRMING that it is a code.

• Special considerations: – Infant Codes in NICU, Newborn Nursery, HROB, and Labor and Delivery:

staff should respond internally by calling the NICU emergency phone (69911).

– Adult Codes in the NICU, Newborn Nursery, HROB and L&D: The Two-Step Method should be utilized. The NICU Code Team should also respond to all adult codes in L&D and HROB.

– Adult Codes and Infant codes on Postpartum: staff should respond using the Two-Step Method for Code Blue. The Adult Code Team and NICU Code Team should respond as the code could be either an adult or infant.

– Code Blue Pediatric: follow Two Step, but notify operator that it involves a pediatric patient; additional specialized staff will respond.

CAT and Kitten – Rapid Response TeamsTo provide early and rapid intervention in order to promote

better patient outcomes, such as:• Reduce cardiac and/or respiratory arrests in the hospital• Reduce or facilitate more timely transfers to a higher level of

care• Early recognition of sepsis• CAT members: critical care RN, RT team leader, patient’s RN• Kitten members: ED RN, RT team leader, patient’s nurse

Condition H

• Condition Help: allows patients and families to call for immediate medical attention when an emergent condition develops or they believe the patient is not receiving appropriate medical care/attention. – x 3866

• Patients & families should be informed (translated as needed) at admission

about the program.• Call routed to Administrative Supervisor

Medical Equipment

• Safety – if you don’t know how to use it, ask!

• Bio-med stickers/decals should be current on all biomedical equipment.

Electrical Safety

• Fire and explosion risk– Oxygen enriched atmosphere (OEA) and

sparks

• Guidelines Loose plugs/cheater plugs Damaged cords/plugs/extension cords

Hazardous Chemicals

• OSHA

• Warning labels on containers

• Material Safety Data Sheets

Infection Control

• Infection Control is everyone’s business

• Wash your hands and use standard precautions

Proper Hand washingBefore and after all patient contact:• Wet hands with lukewarm water• Apply soap, lather using friction for 15 seconds• Wash entire surface of hands, above the wrist,

between fingers, under and around nails• Rinse thoroughly, fingertips down• Blot dry with towels• Use towels or foot pedals to turn off faucetOR• Use alcohol foam or hand gel

Foam in, foam out.

Standard Precautions“Assume that every person is potentially infected or colonized

with an organism that could be transmitted in the healthcare setting…”- CDC guidelines for Standard Precautions

Use Personal Protective Equipment• If you don’t know how to use it, please ask!• Wear gloves if hands will come in contact with body fluids or

any wet surfaces• Wear gowns if body fluid contact with your uniform could

occur• Wear mask/goggles or mask with eye shield if splashing in

face is anticipated• Hand hygiene

Contact Precautions• MRSA, VRE, multi drug resistant organisms,

bronchiolitis, gastroenteritis• Wear gown and gloves upon entering room• Patient door may be open• Provide covering for infected area for control of

secretions

Droplet Precautions

• Influenza (seasonal), meningitis, mycoplasma pneumonia, pertussis, group A strep, rhinovirus

• Wear a surgical mask within 3 feet of an infected patient

• Door may remain open

• Patient should wear a surgical mask when transported

Airborne Precautions

• Chickenpox, measles, Tb

• Check with patient’s nurse – nature of isolation

• Patient should wear a surgical mask when transported

• Requires N95 mask – refer to your school process

Blood and Body Fluid Spills

• Wear appropriate PPE

• Use paper towels to absorb visible liquid material & contain so no one slips/falls

• Call Environmental Services for assistance

Good Housekeeping

• Dispose of sharps, needles, and glass in red sharps containers.

• Place infectious waste in “Bio-Hazard” bins.

• Place contaminated linen in blue plastic bags in linen hamper & keep covered.

• Keep food in designated areas only.

HIPAAHealth Insurance Portability and Accountability Act• Established by Congress in 1996

– Ensures health insurance portability– Reduces health care fraud and abuse– Guarantees privacy and security of health information– Provides standards for electronic exchange of health

information

• Sanctions and violations– Carelessness– Curiosity/Concern– Personal gain or malice

Patient ConfidentialityConfidential information: • “Need to know” basis – access to information

you need to do your job• Any written, verbal or electronic information that

is to be kept secret & not disclosed without permission– Passwords, EHR, ID bands, x-rays, lab

results• Respond correctly to inquiries - if someone asks

for confidential information: – Ask your instructor/preceptor or charge nurse – Direct them to the appropriate department

Safeguarding Personal Information• Control access to personal health information

(PHI) – ask questions if you see someone unfamiliar/not wearing a badge

• Wear your badge – make it visible• Place PHI in shred boxes• Do not leave your patient notes where they

could be read by others• Do not discuss patient information in public

areas – elevator, nurses’ station, cafeteria, restroom, over the phone, etc.

Thank you for joining us at THP

Please contact the Education Department if you need assistance or have any questions.