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Welcome to Welcome to MGTO MGTO 120 120 Introductio Introductio n to n to Management Management

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Page 1: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

Welcome toWelcome to MGTOMGTO 120120

Introduction to Introduction to ManagementManagement

Page 2: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Today’s AgendaToday’s Agenda

Introduction — who we are?Introduction — who we are? Introduction — this course Introduction — this course Syllabus Syllabus Course overviewCourse overview Chapter 1 — Basic conceptsChapter 1 — Basic concepts Tutorial — discussions and Tutorial — discussions and

exercisesexercises

Page 3: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Instructor Instructor

Emily HuangEmily Huang Office: RM Office: RM

43834383 E-mail: E-mail:

[email protected]@ust.hk Office hours:Office hours:Tue. & Thu., by Tue. & Thu., by

appointment, appointment, via email.via email.

Jian LiangJian Liang Office: RM Office: RM

43834383 E-mail: E-mail:

[email protected]@ust.hk Office hours:Office hours:Tue. & Thu., by Tue. & Thu., by

appointment, appointment, via email.via email.

Page 4: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Who are we?Who are we?

EmilyEmily 44thth-year ph.d. student, MGTO-year ph.d. student, MGTO Research interest: OB/HR Research interest: OB/HR

(particularly: Emotions in (particularly: Emotions in organization, employee self-organization, employee self-concept, leadership, HRM)concept, leadership, HRM)

Comes from: mainland ChinaComes from: mainland China

Page 5: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Who are we?Who are we?

JianJian 44thth-year Ph.d. student, MGTO-year Ph.d. student, MGTO Research interest:Research interest: Social exchange theory, Social exchange theory, Leadership behaviorLeadership behavior Research methodology Research methodology Comes from: mainland ChinaComes from: mainland China

Page 6: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Who are we?Who are we?

John, who are you?John, who are you?

Page 7: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Who are you?Who are you?

Name?Name? Major?Major? Interest?Interest? WHY MGTO120?WHY MGTO120? Anything else you want to share Anything else you want to share

with us?with us?

Page 8: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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This course……This course……

Class Duration : Jun05 to Jul 07Class Duration : Jun05 to Jul 07 Add/Drop Deadline : Jun 08Add/Drop Deadline : Jun 08 Very intensive! (3 hours a day, 3 Very intensive! (3 hours a day, 3

classes a week, 5 weeks in total)classes a week, 5 weeks in total) Class: Lecture - break – TutorialClass: Lecture - break – Tutorial Multiple “learning vehicles”Multiple “learning vehicles”

((cases, videos, role playscases, videos, role plays, and , and other in-class exercises)other in-class exercises)

Page 9: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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This course……This course……

What is Management?What is Management? Why it is important?Why it is important? What is an Organization?What is an Organization? What do managers do?What do managers do? What Makes A Good Manager?What Makes A Good Manager? How does this relate to you? How does this relate to you? …………

Page 10: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Syllabus……Syllabus……

learning objectiveslearning objectives -- after -- after this course, this course, you will be able to…you will be able to…

- Know the development of management ideas- Know the development of management ideas- Understand major management concepts and theories - Understand major management concepts and theories - Apply management concepts and theories in real-life - Apply management concepts and theories in real-life

situationssituations- Discuss individual factors in organizational success - Discuss individual factors in organizational success

(motivating, deciding) (motivating, deciding) - Discuss key group factors in success (communication, - Discuss key group factors in success (communication,

leadership, power) leadership, power) - Discuss organizational design, how to structure an - Discuss organizational design, how to structure an

organizationorganization- Discuss how to fit with the environment - Discuss how to fit with the environment - Discuss organizational culture and change- Discuss organizational culture and change- Discuss current management challenges- Discuss current management challenges

Page 11: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Syllabus……Syllabus……

Course MaterialsCourse Materials - Textbook Textbook (required): (required): Stephen P. Robbins & Mary Coulter Stephen P. Robbins & Mary Coulter

(2005). (2005). ManagementManagement (8th Edition). (8th Edition). Prentice Hall with CDPrentice Hall with CD

- Other referencesOther references- Course notesCourse notes: : Access course website at Access course website at

http://teaching.ust.hk/~mgto120shttp://teaching.ust.hk/~mgto120s - Handouts in class:Handouts in class:

Page 12: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Syllabus……Syllabus……

Rules & ExpectationsRules & Expectations - AttendanceAttendance !!- ParticipationParticipation !!- Academic integrity Academic integrity !!- Team work !Team work !- Feedback !Feedback !

----together we make this summer ----together we make this summer course interesting and fruitful!!!course interesting and fruitful!!!

Page 13: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Syllabus……Syllabus……

Exams & GradesExams & Grades- AttendanceAttendance & & ParticipationParticipation 15% 15%- Group project 15% Group project 15% - Midterm exam 35%Midterm exam 35%- Final exam 35%Final exam 35%

------------------------------------------------------------------------------------------

Grade A B C D FGrade A B C D F

Max 22% 40% 32% 4% 2%Max 22% 40% 32% 4% 2%

Page 14: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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PRS & Index CardPRS & Index Card

check out a PRS device (check out a PRS device (from the AV from the AV counter, Rm 1030, lift 1)counter, Rm 1030, lift 1)

Index CardIndex Card- Name (put down your Chinese AND Name (put down your Chinese AND

English name if you have one)English name if you have one)- PHOTOPHOTO- Major / YearMajor / Year- Contact (Email and/or phone)Contact (Email and/or phone)- What You Hope to Learn from this classWhat You Hope to Learn from this class                                                                                                

Page 15: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Questions? Questions? before we go to the chapters?before we go to the chapters?

Page 16: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Course OverviewCourse Overview

- A Big Picture & Where We Are- A Big Picture & Where We Are

Management (Robbins & Coulter)Management (Robbins & Coulter)

Part 1Basic

Concepts(Ch1)

Part 2

Context(ch3-5)

Part 1

Retrospect(ch2)

Part 3

Planning(ch6-9)

Part 4

Organizing(Ch10-13)

Part 5

Leading (Ch 14-17)

Part 6

Controlling(Ch 18,19)

What we will cover today

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© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Ch.1 Introduction to Management Ch.1 Introduction to Management and Organizationsand Organizations

Your understanding first!Your understanding first!

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© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Ch.1 Introduction to Management Ch.1 Introduction to Management and Organizationsand Organizations

WHAT IS MANAGEMENTWHAT IS MANAGEMENT?? Process of coordinating work Process of coordinating work

activities so that they are activities so that they are completed completed efficientlyefficiently and and effectivelyeffectively with and through with and through other peopleother people

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© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Ch.1 Introduction to Management Ch.1 Introduction to Management and Organizationsand Organizations

WHAT IS MANAGEMENTWHAT IS MANAGEMENT??

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© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Ch.1 Introduction to Management Ch.1 Introduction to Management and Organizationsand Organizations

WHAT IS AN ORGANIZATIONWHAT IS AN ORGANIZATION?? An Organization DefinedAn Organization Defined

A deliberate arrangement of people to A deliberate arrangement of people to accomplish some specific purposeaccomplish some specific purpose

Common Characteristics of Common Characteristics of OrganizationsOrganizations Have a distinct purpose (goal)Have a distinct purpose (goal) Composed of peopleComposed of people Have a deliberate structureHave a deliberate structure

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Ch.1 Introduction to Management Ch.1 Introduction to Management and Organizationsand Organizations

We are members of MANY We are members of MANY organizationsorganizations

Examples???Examples???

HKUST, Dance Society, Math Society, Spaghetti Club, Companies you are working for?…

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Ch.1 Introduction to Management Ch.1 Introduction to Management and Organizationsand Organizations

UNIVERSALITY OF MANAGEMENTUNIVERSALITY OF MANAGEMENT

Page 23: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

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WHO ARE MANAGERSWHO ARE MANAGERS Someone who works with and Someone who works with and

through other people by through other people by coordinating their work activities coordinating their work activities in order to accomplish in order to accomplish organizational goals.organizational goals.

Ch.1 Introduction to Management Ch.1 Introduction to Management and Organizationsand Organizations

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© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Managerial LevelsManagerial Levels

Ch.1 Introduction to Management Ch.1 Introduction to Management and Organizationsand Organizations

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© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Ch.1 Introduction to Management Ch.1 Introduction to Management and Organizationsand Organizations

WHAT DO MANAGERS DO?WHAT DO MANAGERS DO?

Three categorization schemes:Three categorization schemes: Management FunctionsManagement Functions Management RolesManagement Roles Management SkillsManagement Skills

Page 26: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Ch.1 Introduction to Management Ch.1 Introduction to Management and Organizationsand Organizations

MANAGEMENT FUNCTIONSMANAGEMENT FUNCTIONS PPlanning: “doubling our market lanning: “doubling our market

share in five years...”share in five years...” OOrganizing: “who do what to rganizing: “who do what to

increase our market share”increase our market share” LLeading: “Good job!...when you eading: “Good job!...when you

complete, you’ll be promoted” complete, you’ll be promoted” CControlling: “...this part still does ontrolling: “...this part still does

not reach the standard” not reach the standard”

Page 27: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Ch.1 Introduction to Management Ch.1 Introduction to Management and Organizationsand Organizations

MANAGEMENT FUNCTIONSMANAGEMENT FUNCTIONS

Page 28: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Ch.1 Introduction to Management Ch.1 Introduction to Management and Organizationsand Organizations

MANAGEMENT ROLESMANAGEMENT ROLES IInterpersonal: nterpersonal: Roles that involve people Roles that involve people

(subordinates and persons outside the (subordinates and persons outside the organisation) and other duties that are organisation) and other duties that are ceremonial and symbolic-figurehead, ceremonial and symbolic-figurehead, leader, liaisonleader, liaison

IInformational: nformational: Roles that involve Roles that involve receiving, collecting and disseminating receiving, collecting and disseminating information-monitor, disseminator, information-monitor, disseminator, spokespersonspokesperson

DDecisional: ecisional: Roles that involve making Roles that involve making choices-entrepreneur, disturbance handler, choices-entrepreneur, disturbance handler, resource allocator, negotiatorresource allocator, negotiator

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Ch.1 Introduction to Management Ch.1 Introduction to Management and Organizationsand Organizations

MANAGEMENT SKILLSMANAGEMENT SKILLS TTechnicalechnical: : Knowledge and Knowledge and

proficiency in a specific fieldproficiency in a specific field HHumanuman: : The ability to work well The ability to work well

with other peoplewith other people CConceptuonceptual: al: The ability to think The ability to think

and conceptualize about and conceptualize about abstract and complex situations abstract and complex situations concerning the organizationconcerning the organization

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Ch.1 Introduction to Management Ch.1 Introduction to Management and Organizationsand Organizations

MANAGEMENT SKILLSMANAGEMENT SKILLS

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What Makes a Good/Not-so-good Manager?What Makes a Good/Not-so-good Manager?Management SkillsManagement Skills

Technical Technical Professional, Professional, Goodwill, willing to Goodwill, willing to

share his knowledgeshare his knowledgeHuman Human

Good coordinatorGood coordinator Gain People’s supportGain People’s support CharmingCharming FriendlyFriendly NiceNice

Conceptual Conceptual Ability to thinkAbility to think LogicalLogical Fast moverFast mover Chance/ Risk TakerChance/ Risk Taker

Lack of KnowledgeLack of Knowledge Not OrganizedNot Organized Difficult to find, always Difficult to find, always

not in the officenot in the office Talking but not workingTalking but not working Highly paidHighly paid Not presentableNot presentable CarelessCareless Not communicate with Not communicate with

Team membersTeam members Not care about group Not care about group

membersmembers

Good Manager Not-so-good Manager

Page 32: Welcome to MGTO 120 Introduction to Management. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction

© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Good/Not-so-good Manager?Good/Not-so-good Manager?

Examples?Examples?

Video, exercises, and discussionsVideo, exercises, and discussions

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© Emily & Jian, MGTO120 Summer 2006, HK© Emily & Jian, MGTO120 Summer 2006, HKUSTUST

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Homework Homework (remember, this course is (remember, this course is to HELP you to think critically, but it is to HELP you to think critically, but it is

YOU who THINK):YOU who THINK): Try to view some real-life situations from Try to view some real-life situations from

the management perspectives – what are the management perspectives – what are the relevant management issues /problems the relevant management issues /problems involved in this situation? Who is playing involved in this situation? Who is playing the manager’s role? How is he/she the manager’s role? How is he/she perform? What would be your perform? What would be your suggestions/solutions?suggestions/solutions?

How to summarize these issues using How to summarize these issues using POLC, IID, CHT, or other approaches?POLC, IID, CHT, or other approaches?

Try to compare, contrast, and connect the Try to compare, contrast, and connect the three approaches to what managers do – three approaches to what managers do – POLC, IID, CHTPOLC, IID, CHT

Think about examples of “traditional” and Think about examples of “traditional” and “new” organizations – what are the different “new” organizations – what are the different characteristics, and why is it?characteristics, and why is it?

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Next class...Next class...

Chapter 2 talks about where Chapter 2 talks about where our management ideas came our management ideas came from: from: Management Yesterday Management Yesterday and Todayand Today

Will begin class at Will begin class at 2:00pm 2:00pm Wed.Wed., probably with a PRS , probably with a PRS question from Chapter 2question from Chapter 2