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WELCOME TO LONDON GATWICK

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Page 1: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,

WELCOME TO LONDON GATWICK

Page 2: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,
Page 3: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,

WELCOME TO LONDON GATWICK

British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest

airport, with our flights operating from the North Terminal. Offering excellent service, a wide range

of products and an extensive route network to cater for the needs of our customers around the world.

Zone A is where our state of the art check-in area is located. From this newly renovated terminal,

we fly to destinations across the UK, Europe, America, the Indian Ocean and the Caribbean.

Spacious, bright and airy, the renovated terminal gives you the quickest and smoothest possible

journey through the airport.

Page 4: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,
Page 5: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,

ThE LATEsT TEChNOLOGy

Make the start of your journey as enjoyable as possible by checking in online at

www.ba.com, open 24 hours before your flight departs. You can print your boarding card

at home or download it to your smartphone. Alternatively take advantage of the facilities

at the terminal to check in, choose your seat and print your boarding card.

If you have baggage to check in you can use one of the self-service kiosks to print your

own luggage tags before dropping them off at the desk. At the airport our helpful staff will

be on hand to guide you if you need any assistance. There are also full service ticketing

and check-in desks, plus extra care desks for customers with additional requirements.

As a result of our technological introductions at London Gatwick we were only the second airline

to receive a Gold Award in the Fast Travel Initiative by the International Air Transport Association

(IATA). This recognises airlines introducing automated and self-service capabilities to simplify services

for customers.

Page 6: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,
Page 7: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,

yOUR EXCLUsIVE JOURNEy

An exclusive check-in area is available to First, Club World and Club Europe customers, as well

as Gold, Silver and Bronze Executive Club Members.

After speeding through Fast Track Security, our inviting Terraces Lounge awaits First, Club World

and Club Europe customers, as well as Gold and Silver and Executive Club Members. This exclusive

haven away from the hustle and bustle of the airport is the perfect place to unwind with a drink or

snack before boarding.

First and Gold Members can relax in the welcoming First Lounge, which comes complete with

shower facilities, business area and complimentary bar and refreshments. Gold and Silver

Club Members can admit one other guest into the lounges.

Page 8: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,
Page 9: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,

TRAVEL IN sTyLE

Whether you’re travelling for business or holiday, experience a more comfortable and enjoyable

journey. Our range of travel classes offer something for every taste and budget.

First epitomises impeccable service, exceptional comfort and understated British elegance at

every stage of your journey. Enjoy luxurious lounges and indulgent fine dining. Relax onboard

in your own private suite with a 6ft 6 fully flat bed. First is available on selected long haul routes

from London Gatwick.

Travel in comfort and style with our business class services, Club World and Club Europe,

offering access to our private lounges, delicious three-course meals, expertly sourced wines and

Champagne, extra space to work and relax, and fully flat beds on longhaul routes. Further benefits

include dedicated check-in desks, priority boarding and an additional baggage allowance.

Page 10: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,
Page 11: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,

A MORE ENJOyABLE JOURNEy

World Traveller Plus offers a separate, smaller cabin with fewer rows for a more intimate and

peaceful experience. Unwind in the comfort of extra legroom and a wider seat, arrive in style,

feeling rested and ready to get the most out of your trip.

World Traveller is our full-service economy class on flights beyond Europe, packed with all the

comfort and benefits you expect from British Airways at an affordable price. Every World Traveller

seat comes with on-demand entertainment through a personal flat screen, as well as a soft cushion,

blanket and toothbrush. Delicious meals are expertly designed by world renowned chefs.

When you fly in Euro Traveller or on a UK Domestic flight you can check in and select your seat

at ba.com, take advantage of the free baggage allowance which includes two hand bags and

a checked bag item of up to 23kg (51lb). And for those times when you want to travel light

and make a quick getaway from the airport, we also offer hand baggage only fares.

Wherever and whenever you fly with British Airways you can expect the same quality food, drink and premium service by our attentive crew, but a few of the cabin design elements may vary by aircraft. Please check ba.com for the latest information.

Page 12: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,

TRAVEL

Conveniently located only 30 minutes from London, access to the city is quick

and simple.

The Gatwick Express connects you to Victoria station in central London in just

30 minutes, with departures every 15 minutes. As well as the express service,

local train connections run throughout the night providing 24 hour access

between the airport and London. There are also regular coaches to Victoria

coach station as well as local train and bus services to destinations all around the

UK. The journey time to central London by car, taxi or coach is approximately

one hour.

If you are continuing your journey via Heathrow with British Airways, our

partners American Airlines and Iberia, or any of our other oneworld® partners,

a direct coach service takes you onwards from London Gatwick. The journey

takes approximately 75 minutes and connects you with our extensive worldwide

network from London Heathrow Terminals 1, 3 and 5.

CONTACTs BAGGAGE

ADDITIONAL INFORMATION

Trade Support0906 706 0010

Visit us at www.batraveltrade.com

Customer Relations0344 493 0787

Groups0344 493 0765

Lost Baggage

0344 493 0785

Executive Club0344 493 0747

On Business Service Centre0344 493 0748

Maximum checked bag dimensions

190cm x 75cm x 65cm (75in x 29.5in x 25.5in)

Hand baggage allowance

Customers can take one standard-sized bag:

56cm x 45cm x 25cm (22in x 18in x 10in)

plus one laptop, briefcase or handbag sized

40cm x 30cm x 15cm (16in x 12in x 6in)

When boarding the aircraft, all hand luggage must fit within

the allowance, including any purchases made at the airport.

Hand Baggage Only fares

Applicable on short haul routes only. If an Emerald or

Sapphire cardholder purchases a Hand Baggage Only fare

and subsequently pays to check in a bag, they are able to

check in up to 32kg.

Children and infants

(2-11 years)

Have the same allowance as adults, plus one fully-collapsible

pushchair (stroller) and one car seat.

(under 2 years)

Can have one standard sized bag (except hand baggage

only fares) plus one fully collapsible pushchair (stroller) and

one car seat. It is not possible to pay to take extra bags for

an infant.

Page 13: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,

Frequent flyer allowances

Additional frequent flyer allowances apply to all customers

travelling on the same booking.

Sporting equipment

Free of charge if taken as part of free checked baggage

allowance; charged as extra bag if taken in addition to free

checked baggage allowance.

Travelling in more than one cabin

For itineraries involving more than one cabin, e.g. outbound

in economy and return in business class, the most generous

baggage allowance applies across the whole journey.

Travelling with separate tickets

For itineraries involving travelling on separate tickets, the

baggage allowance for each ticket applies individually.

Travelling with our partners

For itineraries involving flights operated by British Airways,

American Airlines, Iberia and Japan Airlines the most generous

baggage allowance applies across the whole journey. Other

oneworld carriers might have different baggage policies but

they will not be honoured when travelling with British Airways.

The oneworld carriers are airberlin, American Airlines,

British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines,

LAN, TAM, Malaysia Airlines, Qantas, Qatar, Royal Jordanian,

s7 Airlines and sriLankan Airlines.

Customer / Cabin First Club WorldClub

Europe

World Traveller

Plus

World Traveller (selling class Y)

– from 11 August 2015

World Traveller

Euro Traveller and Domestic (except Hand Baggage Only

fares)

Euro Traveller and Domestic

Hand Baggage Only

fares

Executive Club Gold or oneworld Emerald

4 x 32kg 4 x 32kg 3 x 32kg 3 x 32kg 2 x 32kg 2 x 32kg 2 x 32kg No bag

Executive Club Silver or oneworld Sapphire

3 x 32kg 3 x 32kg 2 x 32kg 2 x 32kg 2 x 32kg 2 x 32kg 2 x 32kg No bag

Executive Club Bronze or oneworld Ruby

3 x 32kg 3 x 32kg 2 x 32kg 2 x 23kg 1 x 23kg 1 x 23kg 1 x 23kg No bag

All customers 3 x 32kg 3 x 32kg 2 x 32kg 2 x 23kg 1 x 23kg 1 x 23kg 1 x 23kg No bag

Extra baggage charges - from 24 July 2015

Customer / Cabin Extra bag charges Pay at airport Pre-paid via ba.com

First and Club World 1st additional bag £140 / $200 / €150 £120 / $180 / €140

other additional bags £140 / $200 / €150 £120 / $180 / €140

World Traveller (selling class Y)

1st additional bag £140 / $200 / €150 £120 / $180 / €140

other additional bags £140 / $200 / €150 £120 / $180 / €140

World Traveller 1st additional bag £65 / $100 / €75 £60 / $90 / €70

other additional bags £140 / $200 / €150 £120 / $180 / €140

Club Europe, Euro Travellerand UK Domestic

1st additional bag £40 / $60 / €50 £36 / $55 / €46

other additional bags £40 / $60 / €50 £36 / $55 / €46

Hand Baggage Only 1st additional bag £40 / $60 / €50

£20-£35 (Varies by route. Check ba.com for full details.)

other additional bags £40 / $60 / €50 £36 / $55 / €46

Heavy bag (between 23kg (51lbs) and 32kg (70lbs))*

£65 / $100 / €50

*Unless the free baggage allowance is up to 32kg or customer is eligible for additional allowances. All charges applied each way. Charges stated in GBP will be converted to local currency at rate of exchange on the day. Charges will be applied for the entire journey based on the longest entire journey.

What’s my baggage allowance?

Baggage prices correct as of September 2015.

Page 14: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,

LARNACA

SHARM EL-SHEIKH

BODRUMDALAMAN

RHODESHERAKLION PAPHOS

LONDON

AMSTERDAM

JERSEY

DUBROVNIK

VENICEVERONA

PISA

GENOA

NICE

INNSBRUCKSALZBURG

VIENNA

FRIEDRICHSHAFEN

GENEVA

GRENOBLEBORDEAUX

TURIN

THESSALONIKI

TIRANABARI

NAPLES

MALTA

ROME

CATANIACAGLIARI

FARO

PORTO

MALAGA

SEVILLE ALICANTE

ALGIERS

IBIZAVALENCIA

MARRAKECH

TENERIFE

LANZAROTE

FUNCHAL

FUERTEVENTURA

BARCELONA

EDINBURGHGLASGOW

MALDIVES

MAURITIUS

CANCUN

COSTA RICA

LIMA

LAS VEGAS

TAMPAORLANDO

BARBADOS

PORT OF SPAINTOBAGO

ST.LUCIA

ANTIGUAST.KITTS

KINGSTON

PUNTA CANA

PROVIDENCIALES

GRENADA

BERMUDA

Page 15: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,

LARNACA

SHARM EL-SHEIKH

BODRUMDALAMAN

RHODESHERAKLION PAPHOS

LONDON

AMSTERDAM

JERSEY

DUBROVNIK

VENICEVERONA

PISA

GENOA

NICE

INNSBRUCKSALZBURG

VIENNA

FRIEDRICHSHAFEN

GENEVA

GRENOBLEBORDEAUX

TURIN

THESSALONIKI

TIRANABARI

NAPLES

MALTA

ROME

CATANIACAGLIARI

FARO

PORTO

MALAGA

SEVILLE ALICANTE

ALGIERS

IBIZAVALENCIA

MARRAKECH

TENERIFE

LANZAROTE

FUNCHAL

FUERTEVENTURA

BARCELONA

EDINBURGHGLASGOW

MALDIVES

MAURITIUS

CANCUN

COSTA RICA

LIMA

LAS VEGAS

TAMPAORLANDO

BARBADOS

PORT OF SPAINTOBAGO

ST.LUCIA

ANTIGUAST.KITTS

KINGSTON

PUNTA CANA

PROVIDENCIALES

GRENADA

BERMUDA

LONDON GATWICK ROUTE NETWORK

Antigua

Barbados

Bermuda

Cancun

Costa Rica***

Grenada

Kingston

Las Vegas

Lima***

Maldives

Mauritius

Orlando

Port of Spain

Providenciales

Punta Cana

st Kitts

st Lucia

Tampa

Tobago

Algiers

Alicante

Amsterdam

Barcelona

Bari

Bodrum*

Bordeaux

Cagliari*

Catania

Dalaman*

Dubrovnik

Edinburgh

Faro

Friedrichshafen

Fuerteventura

Funchal*

Geneva

Genoa

Glasgow

Grenoble

heraklion*

Ibiza

Innsbruck

Jersey

Lanzarote

Larnaca**

Malaga

Malta

Marrakech

Naples

Nice

Paphos

Porto***

Pisa

Rhodes*

Rome

Salzburg

Seville*

Sharm el-Sheikh*

Thessaloniki

Tenerife

Tirana

Turin

Valencia*

Venice

Verona

Vienna*

shORThAUL ROUTEs LONGhAUL ROUTEs

Summer route only

Winter route only

* Launched in 2015** Operates until 6 November 2015*** Launches 2016

Page 16: WELCOME TO LONDON GATWICK - British Airways · WELCOME TO LONDON GATWICK British Airways has a proud 75-year history with London Gatwick. It is now the UK’s second largest airport,

www.ba.com