welcome to lean government colin cram marc1 ltd [email protected] tel: 01457 868107 mobile:...
TRANSCRIPT
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WELCOME TO
LEAN GOVERNMENT
Colin CramMarc1 [email protected]: 01457 868107Mobile: 075251 49611www.marc1ltd.com
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DOMESTIC ARRANGEMENTS
• No Fire Alarm Planned• Toilets• Refreshments• Master classes• Stands• Evaluation Forms• Slides: on Public Service Web-site• Please Read Speaker Biographies• Mobile Phones• Please be Prompt
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STRUCTURE OF THE DAY
0920: Conference Start/Plenary
1045: Master Class Session 1
1130: Coffee
1215: Master Class Session 2
1300: Lunch
1400: Master Class Session 3
1450: Plenary
1655: Q and A
1705: Chair’s Closing Address
1710: Conference Close
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TOPICS
• Efficiency and Reform: The Context for Lean
• What is Lean?
• Sustainable Efficiency
• Public Services: Lean by Design
• Using Quality to do More for Less
• Practical Application of Lean
• Lean in the NHS
• How Can Lean Enhance Public Services?
• Applying Lean Thinking to Local Government Services
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SPEAKERS
• Tristan Chapman, Programme Lead at the Cabinet Office
• Prof Zoe Radnor, Warwick Business School
• John Telling, Director, MITIE
• David Godber, Deputy CX Design Council
• Simon Feary, CX Chartered Quality Institute
• Alison McDonald, P and I Deputy Director Pacesetter, HM Revenue and Customs
• Prof Bernard Crump, CX NHS Institute for Innovation and Improvement
• Ian Frost, CIPFA
• Doug Maclean, SOCITM Consulting Manager
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THANKYOU
• Speakers• Sponsors• Public Servant, Editor David Allaby• PSCA International• Katie Jones, Helen Atherton, Jane McKenzie
And to You – the Delegates!
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USEFUL LINKS
• http://www.ogc.gov.uk/procurement_public_spending.asp
• https://rapidgateway.rapidintel.com/
• Twitter #Lean2010
• www.publicserviceevents.co.uk
• http://www.publicservice.co.uk/
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HAVE A GREAT DAY!