welcome to global readiness event
TRANSCRIPT
7/30/2019 Welcome to Global Readiness Event
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WELCOME TO THE“GLOBAL READINESS”
EVENT
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Managing a Virtual Global Team is likeLEADING WITHOUT SEEING
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Hi, I’m Assi – a PM in an Israeli global company.I manage a virtual team and find myself caught up in so
many challenges trying to manage my team in an
optimal way.…
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To my team:
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Chris , direct from Silicon Valley
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Kazuki-san From Tokyo
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Wolfgang the Frankfurter
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Our very own ,Arieh, Agam and
Nadav from Ramat Hachayal
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Our cool guy,Rajat ,from Bangalore
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… of course, Nicholas from Paris
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…and the new guy -Psy from Korea
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When it comes to Virtual Global Teams:
PERSONALITY sometimes mattersmore than talent!!
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Remote & Virtual
management:
• Communication Channels
• Complexity of scheduling meetings
• Partial presence
• Dual Loyalty (country vs. corporate)
• Limited personal contact
• Work hours flexibility
• Holidays
Assi has many challenges:
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Cultural
Different attitudes to:
• Work/life balance• Time• Planning• Uncertainty avoidance• Rules
• Manager effectiveness• Communication style
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When Rajat in Bangalore says:
I have adoubt...
What does he really mean?
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You’re out of your mind
Nuts!
Not possible
Not in a million years
Are you kidding??Your elevator doesn’t go to the top
All of above
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Language
• Translation
• Accents
• Terminology• Slang or local jargon
• Lack of nonverbal cues
• Semantics
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I’m desperate …
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I don’t have the time, knowledge orexpertise
to solve all these issues
BUT
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I need to move my team from this:
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TO THIS:
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I wish there was a …
To solve my Business, Managementand Cross Cultural challenges!!
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Wait a minute Assi …
An answer to all your prayers!!
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For the First Time Ever
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&
forces
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To offer you “One-stop-shop” solutions to
a variety of challenges for managing Virtual
Global Teams
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HOW CULTURE INFLUENCES BUSINESS
CULTURE
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Peter Drucker – Top Managerial Thinker of
20th
Century“Tomorrow’s business challenges are less
technical than they are cultural. Culture must be
managed just like any other businessphenomenon”
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So how do we manage culture?
We acquire the necessary skills …We acquire the necessary skills …We acquire the necessary skills …We acquire the necessary skills …
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What are these skills?
• Developing a global mindset
• Communication skills
• International Business Behavior savvy
• Skills for working in Virtual Global Teams
• Know-how for Managing Virtual Global Teams
• Presentation skills
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Acquiring these skills will enable youto…
• Create the right first impression
• Gain credibility
• Manage and participate in Virtual Global teams• Play the “global game”
• “Influence without authority”
• Communicate positively and respectfully
• Develop and maintain trust with global customers,colleagues, managers, subordinates and vendors
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Who needs the training?
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Examples:
ExecutiveManagement
Manage
Negotiate
M&As
Present
Managing Virtual Global Teams
The cultural impact on M&As
Negotiating across cultures
International Business Etiquette
Cultural Intelligence
ProjectManagers
Manage
Implement
CRM
Managing Virtual Global Teams
Cross Cultural Communication
International Business Behavior
Global Presentation skills
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The Bottom Line …
In today’s global environment,
interpersonal skills are no longer
NICE to have –
they have become
ESSENTIAL TO HAVE
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Google’s Project oxygen
• “Hands off” approach to managing human resources
• They assumed that engineers prefer to be left alone
• Google manager should have deep technical knowledge
• The conventional wisdom was that engineers dislike hierarchy
• Assumption that their greatest desire is that bosses stay out of the way
• Google’s “people operations” group (HR) began to notice huge swings in the
ratings that employees gave to their managers
• So began Google’s Project Oxygen – they studied more than 10,000
observations across more than 100 variables internally – it is difficult for anyone to reject it as theoretical or generic wisdom
• In their bosses, do engineers value soft skills more than hard technical
knowledge?
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Surprise, Surprise
• The characteristic Google had always considered most
important for its managers – deep technical expertise –
ranked dead last
What people valued most was• Fair and even-tempered bosses who make time for one-
on-one meetings
• Managers who take an interest in their subordinates’ lives
and careers
• In the end, what employees wanted was quite simple;
personal relationships with their bosses
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WHAT IS PROFESSIONALISM?
Israeli response
Gets results, solves problems, knowledgeable, creative, fast, ontime, reliable, experienced, qualified, effective, helps others,
good team player
American response
Organized, respectful, politically correct, diplomatic, reachesmilestones, clear and precise, even tempered, not emotional,knowledgeable, prepared, consistent, dresses according therules, self controlled, role model and honest
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Shanghai Then and Now
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Cross Cultural Communication
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Indirect Communication
• “I sense that in general, Israel folks mightbe assertive. It does not affect but we hereare not typically used to strong commentsor direction. This may be something towork out”
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Nobody Turned Up
All
I don’t understand why nobody joined our weeklymeeting today.
I have waited 30 minutes and then closed it.Please go over the report and update your cases.
Our next meeting will be next Thursday as all ourweekly meetings.
Note: the next time you cannot attend a meetingplease inform before, I do not have extra time.
Thanks
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A Better Alternative?
In the spirit of the partnership we arebuilding, I ask you to please respect my
time and our resources by either being onthe call on time, or by declining the callahead of time - otherwise it is wasteful and
frustrating. Please let me know what I needto do better to enable this
Thank you very much …
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Coded Speech
I have no clue,but we ain’tmaking money
Never thought of that! We needto discuss
I’m a bit of anegomaniac andnarcissist
Lets shoot aroundideas since wehave no clue
What they say … What they mean …
Let me make a suggestion
It has lots of future potential
We’ll have to review your
position
You could be right
I agree, up to a point
This is what I’ve decided
to do
It’s failed
You’re going to be fired
It’s highly unlikely
I disagree completely
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Hello?
Anyone out there?
Relationships in the void
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Relationships
“… as we continue to progress, technicalcompetence will not be enough (Hill,
1996) Your success will depend moreand more on your interpersonal skillsand your ability to develop effective
work relationships with key individuals”
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5 Top Tips for Building
Relationships• Leave your “get down to business immediately”
attitude at home
• Initiate contact regularly
• NEVER EAT ALONE
Snail Mail for New year
• Learn to “small talk”
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People do Business with People
they Know and Like• Speaker 1: M1 + M2• Speaker 2: M1 + M2
Good example• S1: So, how was your trip?• S2: It was really great (move 1). I had the best time
eating all that Italian food (move 2).• S1: Really? (react) I love Italian food as well (move 1).
Where did you eat? (move 2)
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Bad example
• S1: So, how was your trip?
• S2: It was really great. I had the besttime eating all that Italian food.
• S1: How much did the flight cost?
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Our Training Includes…
• Workshops
• Lectures
• Coaching
• One on One consultation• Preparation for Relocation
• Videoconferences/conference calls
• Focus Groups• Simulations
• Business Games
• Case studies
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Thank you
www.uglobaleyes.com
www.uglobaleyes.co.il
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