welcome to campbell lodging’s 5 th gm conference
DESCRIPTION
WELCOME TO CAMPBELL LODGING’S 5 TH GM CONFERENCE. Customer Service…. FIVE YEAR HISTORY JANUARY – DECEMBER OCC %. Customer Service…. FIVE YEAR HISTORY JANUARY – DECEMBER ADR. Customer Service…. FIVE YEAR HISTORY JANUARY – DECEMBER RevPAR. UP $6.27 PER ROOM FROM LAST YEAR!. - PowerPoint PPT PresentationTRANSCRIPT
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WELCOME WELCOME TOTO
CAMPBELL LODGING’SCAMPBELL LODGING’S
55THTH GM CONFERENCE GM CONFERENCE
Customer Service…....
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FIVE YEAR HISTORYFIVE YEAR HISTORYJANUARY – DECEMBERJANUARY – DECEMBER
OCC %OCC %
71.96%
69.68% 69.72%
68.55%
72.36%
66.00%
67.00%
68.00%
69.00%
70.00%
71.00%
72.00%
73.00%
2001 2002 2003 2004 2005
Customer Service…....
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FIVE YEAR HISTORYFIVE YEAR HISTORYJANUARY – DECEMBERJANUARY – DECEMBER
ADRADR
$47.86 $50.36 $52.47 $55.36$61.12
$0
$10
$20
$30
$40
$50
$60
$70
2001 2002 2003 2004 2005
Customer Service…....
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FIVE YEAR HISTORYFIVE YEAR HISTORYJANUARY – DECEMBERJANUARY – DECEMBER
RevPARRevPAR
$34.44 $35.09$36.58 $37.95
$44.22
$0
$5
$10
$15
$20
$25
$30
$35
$40
$45
2001 2002 2003 2004 2005
UP $6.27 PER ROOM FROM LAST YEAR!
Customer Service…....
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REVPAR REVPAR
INCREASE OFINCREASE OF
16.5% 16.5%
OVEROVER
20042004
Customer Service…....
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20052005
Occupancy Y.T.DOccupancy Y.T.D..
73.22%
68.38%
65%
67%
69%
71%
73%
75%
Campbell Lodging Competition
Occupancy Index: 107.14%Customer
Service…....
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CAMPBELL LODGING CAMPBELL LODGING PROPERTY REPORTING PROPERTY REPORTING
(20 Locations)(20 Locations)
ABOVE 100% Occupancy Index: 18 locations
BELOW 100% Occupancy Index: 2 locations
Customer Service…....
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2005 2005
High Occ% Index PropertiesHigh Occ% Index Properties
Stockton 121.40%
Brownsville 117.90%
Orem 113.90%
Change From Last Year
- 2%
4.2%
-.1%
Customer Service…....
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2005 Y.T.D2005 Y.T.DOCCUPANCYOCCUPANCY4.53%
2.50%
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
CAMPBELL COMPETITION
Customer Service…....
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2005 STAR REPORT2005 STAR REPORTREVPAR INDEXREVPAR INDEX
CAMPBELL LODGING: 93.70%CAMPBELL LODGING: 93.70%
6 Properties Have a RevPAR Index Above
100%!7 Properties Have a RevPAR Index Above
90%!
Customer Service…....
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Notable High RevPAR IndexNotable High RevPAR Index2005 Y.T.D.2005 Y.T.D.
106.5%106.4%
105.4%
104.8%
105.0%
105.2%
105.4%
105.6%
105.8%
106.0%
106.2%
106.4%
106.6%
1000 Palms Austin Stockton
Customer Service…....
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Five Year HistoryFive Year History11stst Quarter 2006 Quarter 2006
OccupancyOccupancy
69.00%
67.00%
69.00%
73.00%
78.00%
60%
62%
64%
66%
68%
70%
72%
74%
76%
78%
2002 2003 2004 2005 2006
Customer Service…....
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Five year HistoryFive year History11stst Quarter 2006 Quarter 2006
RevParRevPar
$40.99 $40.11 $41.79
$46.53
$53.64
$0
$10
$20
$30
$40
$50
$60
2002 2003 2004 2005 2006
Customer Service…....
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INCREASE OFINCREASE OF
15.28% 15.28%
OVEROVER
11stst QUARTER QUARTER
20052005
Customer Service…....
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11stst QUARTER QUARTER
STAR REPORTSTAR REPORT
OCCUPANCY OCCUPANCY
INDEXINDEX
109.25%109.25%
Customer Service…....
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EVERY PROPERTYEVERY PROPERTY
ABOVEABOVE
100% OCC. 100% OCC.
INDEXINDEX
Customer Service…....
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11STST QTR STAR REPORT QTR STAR REPORTREVPAR INDEXREVPAR INDEX
CAMPBELL LODGING: 94%CAMPBELL LODGING: 94%
5 Properties Have a RevPAR Index Above
100%!Customer
Service…....
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PAYROLL STATISTICSPAYROLL STATISTICS
COMPARISONCOMPARISON
2004/20052004/2005
12 MONTHS12 MONTHS
Customer Service…....
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534,696
592,010
500,000
510,000
520,000
530,000
540,000
550,000
560,000
570,000
580,000
590,000
600,000
2004 2005
Rooms SoldRooms Sold
Total Increase: 57,314 Rooms!!Customer
Service…....
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Desk Hours Per DayDesk Hours Per Day
27.49
26.99
25.00
25.50
26.00
26.50
27.00
27.50
28.00
2004 2005
Total Decrease: .50 Hours!!
Customer Service…....
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Housekeeping Minutes per roomHousekeeping Minutes per room
28.4028.31
27.80
28.00
28.20
28.40
28.60
28.80
29.00
2004 2005
Total Decrease: .09 Hours
Customer Service…....
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Laundry Minutes Per RoomLaundry Minutes Per Room
4.19 4.20
0.00
1.00
2.00
3.00
4.00
5.00
6.00
7.00
2004 2005
Total Increase: .1 Hours!!
Customer Service…....
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Maintenance Hours Per DayMaintenance Hours Per Day
12.13
13.32
11.00
12.00
13.00
14.00
2004 2005
Total Increase: 1.19 Hours!!
Customer Service…....
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8,701.75
12,245.75
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
2004 2005
Overtime HoursOvertime Hours
Total Increase: 3,544 Hours!!
Customer Service…....
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Total HoursTotal Hours
696,395.06
775,680.16
600,000
700,000
800,000
2004 2005
Total Increase: 79,285.10 Hours!!Customer
Service…....
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Total Minutes per RoomTotal Minutes per Room
Total Increase: .47 Minutes Per Room!!
78.14
78.61
77.9
78
78.1
78.2
78.3
78.4
78.5
78.6
78.7
2005 2006
Customer Service…....
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PAYROLL PAYROLL STATISTICSSTATISTICS
COMPARISONCOMPARISON
11stst QUARTER QUARTER
2005/20062005/2006
Customer Service…....
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Rooms SoldRooms Sold11STST Quarter Quarter
146,061
162,354
135,000
140,000
145,000
150,000
155,000
160,000
165,000
2005 2006
Total Increase: 16,293 Rooms!!Customer
Service…....
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Overtime HoursOvertime Hours11stst Quarter Quarter
3,200.25
3,219.00
3,184
3,208
3,233
2005 2006
Total Increase: 18.75 Hours!!
Customer Service…....
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Total HoursTotal Hours11stst Quarter Quarter
189,693.28210,262.31
100,000
200,000
300,000
2005 2006
Total Increase: 20,569 Hours!!
Customer Service…....
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Total Minutes per RoomTotal Minutes per Room11STST Quarter Quarter
Total Decrease: .21 Minutes Per Room!!
77.92
77.71
77.6
77.65
77.7
77.75
77.8
77.85
77.9
77.95
2005 2006
Customer Service…....
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CONTRIBUTIONS FOR CONTRIBUTIONS FOR PAYROLL EXPENSE PAYROLL EXPENSE
INCREASEINCREASE
37128.0 39695.5
28325.5
36066
16575.0
27021.5
0
5000
10000
15000
20000
25000
30000
35000
40000
GM AGM Sales
2005
2006
Customer Service…....
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COSTCOST
CONTROLCONTROL
20052005
12 MONTHS12 MONTHS
Customer Service…....
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2005 Expenses2005 Expenses
26%8.1%
Gross Income $41,601,396
Payroll Expense $10,804,845
Supplies Expense $3,361,088
Customer Service…....
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Top 3 Supply ExpensesTop 3 Supply Expenses
1,078,398
718,055 705,180
$0
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
Guest Breakfast Linen
Customer Service…....
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SOSO
WHAT’S THEWHAT’S THE
CHALLENGE??CHALLENGE??
Customer Service…....
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SERVICE!!SERVICE!!
Customer Service…....
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MAINTAININGMAINTAINING
A HIGHA HIGH
LEVEL OF LEVEL OF SERVICESERVICE
ALONG WITH THE HIGHALONG WITH THE HIGH
VOLUME OF BUSINESSVOLUME OF BUSINESS
Customer Service…....