Welcome delegates -MGI Conference 2009

e-know.net Limited Presentation 27th November 2009

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“Pay As You Go” Applications and Hosted Applications - the future of buying your practice software?

e-know.net, providers of innovative pay as you go applications discusses how this works and why it’s so cost effective for so many firms.

Oh, and what is this cloud that everyone is now talking about – the myth cleared up.

Why are we here today?

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o We have been hosting the IT infrastructure of Professional Services for 10 years o We know the Accountancy Sector ;-

• 100% of customer base can be referenced • High client retention

e-know.net – Introduction• Formed 2000, profitable, cash generative, VC investor• Private company, 60% management owned, 40% VC• Managed Services and Hosting Solutions Provider with over 250 clients spanning 20 countries• e-know.net attention to service

o High level of client retentiono Long term relationshipso Understanding client needso Friendly service

• Telford based multiple data centres• Highest levels of security and resilience to provide business continuity and DR • Professional Services represent 70% of revenues• Household customer names include

o e.ono Aston Martino Pertemps (ESOS)o Buyagifto GEo Cable & Wireless o many more...

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e-know.net - Introduction

• Already host and deliver solutions for many respected firms within the accountancy industry;-

o Accountax

o AGS

o Ascendis

o Bright Partnership

o Charles Stuart

o Probiz

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Solutions

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The CloudThe CloudSaaS

(single Pay-as-you-go Managed

Applications)

IaaS (Pay-as-you-go

unmanaged Servers)

Fully Managed Services

Pay-as-you-go Applications

Hosted Applications

BBC News

Microsoft to battle in the clouds - Video

Vs

Google Cloud Computing - Video

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http://news.bbc.co.uk/1/hi/technology/7693993.stm

http://news.bbc.co.uk/1/hi/technology/7694092.stm

So what's is this Cloud that Microsoft, Google, BT and Amazon are all talking about?

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o Servers, sitting in multiple data centres, delivering services via the Internet, in a highly secure and resilient fashion

o So what’s new?o Nothing. e-know.net have been delivering this for 10 yearso The big boys have now recognised that this is the future for software provisiono Therefore, a massive marketing drive is creating a new terminology called cloud computing o Microsoft Azureo But this is nothing new!

o If your computer is not connected to the Internet, it is broken!

Software as a Service (SaaS)

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• Tends to be one application delivered by specialist vendor• Tends to be a self service provision• Tends to be web based or local client interaction • IT user provision and management remains with customer• Support is mainly via help pages, help videos etc• Standard solution not tailored to each customer• Multi tenanted platform • Access anywhere • 24x7x365 Phone support is often an optional upgrade• Application specific support only• No need to purchase or track own licenses • Per user per month pricing, scalable• Tends to be lower cost service for providers but high volume• Short term flexible contract, often 30 day trails

Infrastructure as a Service (IaaS)

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• Rent a platform• Pay per resource not per user• The customer manages their own applications on the platform• Customer needs IT experience• The Provider just supplies the virtual servers, the customer manages the platform and application deployment• Access anywhere• Removes need for capital purchase of hardware• Removes need to backup hardware or keep it secure• Increases flexibility and resource availability• 24 x 7 Operating System only support

Fully Managed Service

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• Fully managed desktop• Customer specific solution• Delivery of all business applications

• Hosted applications• Pay as you go applications

• No servers at customer site• Simply internet connected PC’s or terminals• Access anywhere• Total support of all applications or issues• Outsourced IT department• 24x7x365 support, web based and telephone• Full SLA providing 99.9% uptime with performance guarantees• Pay per user per month

Re-cap

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The CloudThe CloudSaaS

(single Pay-as-you-go Managed Applications)

IaaS (Pay-as-you-go

unmanaged Servers)

Fully Managed Services

Pay-as-you-go Applications

Hosted Applications

Cloud Features & Benefits

Features  Benefits

No capital outlay Frees up working capital

Fixed monthly charges per user per month Frees up working capital and known costs for forecasts and budgets

Scalable up and down Flexible so can grow with the business. No step costs. Costs can reduce with lower numbers – not stuck with the overhead.

Prime contractor role One point of responsibility for hosted environment and communications

Fully managed and monitored Network No surprises

Network managed against spam and viruses Reduced exposure

Stable operating environment Happy users

Rapid system/application deployment Supports business agility and facilitates quicker growth and development

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Cloud Features & Benefits

Features  Benefits

Managed Solution Latest releases and updates managed by e-know.net

Hardware replacement programme Central hardware refresh at no extra cost

Service Level guarantees 99+% uptime Peace of mind and compensation

Any time, anywhere access Allows staff access to the system worldwide for flexibility and utilisation

365 days x 24 hour support with real people. Skills and knowledge.

Allows IT resource to focus on added value activity. Clear understanding and sympathy.

Resilient systems and back up for networks and infrastructure

More uptime – gives compliance to rules and gives ability to increase utilisation and meet customer needs

DR and replication As above plus additional peace of mind

Security Reduced exposure to data and environment

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Security

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• All data is held securely on servers in the cloud

o No need to take sensitive data from the office

o No remote pools of data that are not backed up

o Remote wipe of lost Blackberry’s

• Anti-spam and anti-virus firewalls • Resilient environment

• Full Business Continuity and Disaster Recovery

• Fully compliant solution

Cloud Cost Savings

Tangible Intangible

Eliminate the need for expensive hardware maintenance contracts

Purchase of software licences and updates/renewals all included in e-know.net in monthly fee

Back ups - reduces the cost of hardware for performing backups and IT resource time spent on performing them.

No huge up-front capital required

No loss of cash flow from using upfront capital to purchase/replace an in-house system

Reduced insurance fees

Savings in floor space with no need for computer room

No capital spend on SPAM and virus software

Improved efficiency - access data from anywhere anytime

Redeployment of IT assets

Time and money saved by reduction in IT downtime

Fixed monthly costs enabling accurate budgeting

24x7x365 support / peace of mind

Flexibility - your IT spend will always be in line with your business, a fully scalable solution.

Leading edge disaster recovery procedures, meeting

Frees up time to concentrate on your core competencies

Guaranteed services levels

State of the art security systems - peace of mind

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Accreditations & Compliance

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• Meets Disaster Recovery and Business Continuity legislation

Added Value Services For The Accountant

• Share data• Resell to generate recurring revenue• Create sticky customers• Offer additional services through great accessibility of customer data

• Payroll Bureau• Management Accounts• Quasi FD

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Case Study

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• AGS

• Steve Aston, Partner

References

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• www.e-know.neto Press Room

Press Releases White Papers Press Coverage eNotes - Podcast Series e-knowledge Bulletins eTouch Newsletter

o Customers Case Studies Testimonials

• Survive and Thrive Guide http://www.e-know.net/press-room/white-papers.htm

Questions………..?

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