WELCOMEWELCOME““China: Leading Change and China: Leading Change and

Driving Growth”Driving Growth”

January, 2006January, 2006

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Citicorp Software & Technology Citicorp Software & Technology Services (Shanghai) LtdServices (Shanghai) Ltd

(CSTS)(CSTS)

Introduction to Citigroup & CSTS

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AgendaAgenda

• Citigroup in the World & China

• Introduction to CSTS

• Why Join Citigroup / CSTS

• Career Opportunity in CSTS

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• USD1.3 trillion in assets

• Nearly 300,000 employees

• In more than 100 countries and territories

• Managing more than 200 million customer accounts

Citigroup in the WorldCitigroup in the World

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Citigroup’s Competitive AdvantagesCitigroup’s Competitive Advantages

Comprehensive capabilities in products and geography

Strong capital base

Leader in implementing new policies and practices

Powerful distribution

Recognized global brand

Low cost structure

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RMB licence received to conduct business in Pudong as the first US bank (1996)

Diners Club opened its first rep office in Bejing (1997)

Relocate Shanghai branch to Pudong (1997)

Guangzhou Office Branch (1998) Granted RMB licence in Shenzhen

as the first US bank (1999) Chengdu Rep Office (1999) 2002: Granted FX business licences as the

first international bank to conduct business with Chinese customers

Launched Consumer Banking business in Mar 21

Strategic alliance with SPDB to enter credit card market

2003: Granted FCY business licence to

Tianjin Branch Granted QFII Custodian licence in

China To offer foreign currency investment

products to Chinese consumers 2004: Launched dual currency credit card Granted derivatives licence Granted custodian licence for

Chinese insurance companies’ overseas investment

2005: Granted Beijing RMB licence Granted Chengdu Branch license

19831902

“花旗银行” (“Flower Flag Bank”, spelled Hua Qi Yin Hang)

First branch

opened in

Shanghai,

represents the

first American

bank in China

1904 - 1928 1940-1950 1984-1995 Branches

were closed

Establish presence in:

Beijing Rep office (1984)

Shanghai Rep Office (1985)

Shenzhen Office Branch (1988)

Xiamen Rep Office (1991)

Guangzhou Rep Office (1993)

Country Corporate Office moved from HK to Shanghai as the first foreign bank in China (1993)

Opened 2 Citicard Banking centers in Shanghai (1994)

Beijing Office Branch (1995)

Re-enter China with the opening of a rep office in Shenzhen

1996- Now… …

Building upon our Long Commitment to ChinaBuilding upon our Long Commitment to China

Branches were opened in: Guangzhou (1904) Hankou (1909) Beijing (1909) Harbin (1919) Qingdao (1919) Dalian (1923) Changchun (1928) Services included: Issuing documentary credits Foreign currency exchange Remittances Trade services Credit checking

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Citigroup in China: Current Business Citigroup in China: Current Business PresencePresence

Corporate and Investment Banking• Five Citibank operating branches, one

branch in preparation and one representative office

• 2 Citigroup Global Markets representative offices (Shanghai and Beijing)

Consumer Business• Outlets in Shanghai, Beijing, Tianjin,

Shenzhen and Guangzhou, (Chengdu in preparation)

• Diners (HK) Beijing Office• Guangzhou Service and Operations

Center Citicorp Software and Technology Services

(CSTS)• Shanghai Software House• Zhuhai Operation Center

Strategic Cooperation• Equity Investment into Shanghai Pudong

Development Bank (SPDB)• Credit Card Cooperation

Citigroup Management Consulting Company (CMC)

Beijing Branch

ShenzhenBranch

Xiamen Rep Office

ShanghaiBranch

Chengdu Branch(in preparation)

Tianjin Branch

Guangzhou Branch

Dalian Branch(Application submitted)

Business Represented

Zhuhai Branch

By End 2005 Bank CSTS Total

Number of Staff 1100 1200 2300

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Citigroup in China - Product & Citigroup in China - Product & ServicesServices

Corporate and Consumer Banking

• Foreign and Local Currency Lender: #1 RMB foreign lender

• Cash Management: Leader in Domestic Payments/Collections via local

bank partnerships

• Trade Financing: Focused on export finance in key sectors

• Foreign Exchange: Leader in RMB Spot and Foreign Currency trading

• Project Finance/Loan Syndications: Lead Arranger for many large

transactions

• First Wholly-owned foreign bank in China to conduct the foreign currency

business to the local residents in March 2002

• QFII

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Citigroup in China - BankingCitigroup in China - Banking

Banking customers are primarily:

Foreign Invested Enterprises

Local Financial Institutions

Certain State Owned Enterprises

Local Residents

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Citigroup in China - Product & Citigroup in China - Product & ServicesServices

Citicorp Software & Technology Services

• Banking Software Development & Support

• Banking Software Testing Services

• Business Process Outsourcing (Banking Operations)

• Technology Infrastructure Services

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With China’s accession to WTO, the government has identified key areas to economic growth. To demonstrate our commitment to support and participate in China’s growth and development, Citigroup established “Citicorp Software and Technology Services (Shanghai) Limited” to further develop the Chinese markets for software development and related technical services through introduction of advanced methods and technology in financial services.

A plan to build a world class organization in China with best-in-class software development pool of local talents which will make CSTS a valuable asset in the Citigroup world in years to come.

Citicorp Software and Technology Services Citicorp Software and Technology Services (Shanghai) Limited(Shanghai) Limited

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CSTS - Vision & ObjectiveCSTS - Vision & Objective

VISION:

To become a “Center of Excellence” in providing banking software and

technology services both for Citigroup and China financial industry.

OBJECTIVE:

To build a software development COE in China to support software development and technical service requirements from Asia Pacific Consumer Businesses

Position CSTS strategically for significant growth in demand of software

development resources to support new portfolio acquisition,

convergence projects and product launches in Citigroup

Realize cost advantages and build a strategic presence in China

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A 100% Citigroup owned subsidiary company

Set-up in China in 2002 as an extension of Asia Technology

Office

Grown from 25 staff in Aug 2002 to over 1200 staff by end 2005

Provides lower cost resources for software development,

production support, application maintenance and testing

services for Citigroup businesses

Legal entity for selected O&T operations in Greater China

Audited by Citigroup Audit team in 2004. Strong controls and

compliance with Citigroup standards and policies

About CSTS - Shanghai Software HouseAbout CSTS - Shanghai Software House

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Citicorp Software and Technology

Services (Shanghai) Limited

花旗软件技术服务 (上海 )有限公司

CSTSShanghai

Head Office

CSTS – Branch Structure

CSTSGuangzhou

Branch

CSTSZhuhaiBranch

CSTSDalianBranch

For ATO / APAC / EMEA / LATAM / US

Management Office

S/W Development

Centralized Software Testing Center

BPO service for Corporate Bank

For HK / China GCG

BPO (Operatoins) Services

Citiphone Banking

Credit Initiation

Fraud & Authorization

Transaction Services

For ATO / Citigroup

S/W Development

For Citigroup Japan

Operations Center

2002 - 2003

2004 2006

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Asia

Japan

EMEA

LATAM

Others

DEVELOPMENT CENTERS INTELLECTUAL PROPERTY

CENTER

ATO Operating ModelATO Operating Model

ATO Singapore

P: 351 C: 868Banking

Cards

Consumer Finance

DEVELOPMENT- Bank- Customer- Investments- DSS- E-Business- Touch Points- In-Country

Initiatives SYSTEMS TESTING USER

ACCEPTANCE TESTING

DEVELOPMENT- ATM (GCAT)- Teller

DEVELOPMENT- Cards- COB

• Directed by ATO• Provide COB for ATO

unitsCSTS China

APSC Phils

ICC India

REGIONS

CDCLA

CTSG

OTHER COES

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CSTS - Core Business Activities: CSTS - Core Business Activities: Software Development CenterSoftware Development Center

In-country Technology

Banking Systems

Front-end Platforms

Testing Center • System Testing• User Acceptance Testing

• Application Development • Application Maintenance

Development and Production Support for:• Banking• Customer Relationship• Investment

Development and Production Support for:• E-business• Data Warehouse• Touch Points

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CSTS – Operation and Technology CSTS – Operation and Technology (Call Center, BPO & infrastructure)(Call Center, BPO & infrastructure)

GCG Operations Outsourcing

CIB Operations Outsourcing

CIB/ GCG Password Administration

• Regional Password Administration Center (RPAC)

• Account Reconciliation • Account Monitoring

• Citiphone Call Center in CSTS Guangzhou Branch• Operations Center in CSTS Zhuhai Branch

Technology Infrastructure • China CTI housed under CSTS

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Spirit of CSTSSpirit of CSTS

•Hardworking and diligence

•Patience to learn and develop talents

•Create value, quality solution, innovation

•Bold to face challenges & change, uphold integrity

•Team spirit and cooperation

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Why Join CitigroupWhy Join Citigroup

Citigroup is the largest Global Financial Services Company

China is a Strategic Country for Citigroup for growth

potential

China has large pool of talents who can contribute to this

Citigroup offers career not just in China, but global

opportunities

China: Leading Changes and Driving GrowthChina: Leading Changes and Driving Growth

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“ Our goal is to be the most respected

global financial service company. ”

Charles O. Prince, CEO of Citigroup

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Citigroup’s ValuesCitigroup’s ValuesOur Shared Responsibilities

Citigroup’s goal is to be the most respected global financial servicescompany. • We have a responsibility to our clients clients

- serving our clients with the highest level of integrity

• We have a responsibility to each othereach other- providing outstanding people the best opportunity to realize their potential- respect for our teammates - champion our diversity

• We have a responsibility to our franchisefranchise- respect the local culture and take an active role in the communities where we work and live

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We operate in a multi-cultural, multi-racial market place. Embracing Diversity positions us positively as an Employer, a Business and Community Partner.

Diversity helps us create a “true meritocracy”. It’s not about who you are but what you contribute.

Diversity helps us focus on getting the best and the brightest into the organization, assist and encourage them to develop their career within Citigroup. This will ensure we have the bench strength to support our growth plans.

Our Commitment to Workplace Our Commitment to Workplace DiversityDiversity

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Career OpportunitiesCareer Opportunities in CSTSin CSTS

• Software Internship Program

• Software Development

• Project Management

• Relationship Management

• Testing Center

• Operations & Technology Management

• Administration (HR, Fincon, etc)

• Technology Management Associate Program

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Attributes of Successful PeopleAttributes of Successful People

• Integrity

• Initiative & Self motivated

• Customer & Quality Focus

• Adaptability to Change

• Teamwork

• Perseverance

• Mobility

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Total Rewards to attract, motivate and retain talents

Base pay

Performance Bonus

Special awards

Com

pen

sati

Com

pen

sati

on

on

Pension Medicare Commercial

Insurance Transportation

Allowance Paid Leave

Ben

efi

tsB

en

efi

ts

International Mobility

Learning new skills

Challenging Jobs Career

development Training

opportunity

Care

er

Care

er

Leadership Feeling valued Peers Information Work environment

Cu

lture

Cu

lture

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It’s about your future…It’s about your future…

• A reward system based on meritocracy• Talent management process that tracks the career

development of high-potential employees• Staff are encouraged to share responsibility on their own

career development with the company.• Decide what our strength and philosophy could mean for

YOU in terms of a career at Citigroup, a company where you can shape your future and where you can make a difference.

• It’s about you and your career

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