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Welcome at my thesis presentation
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Grip on asset logistic knowledge retention
within maintenance alliances
Development of a framework,
able to support the governance of maintenance alliances
in terms of alliance management and knowledge retention ,
related to Dutch industry’s best practices.
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Content
1. Research motive, question, approach
& scope
2. Results on Alliance Management
3. Results on Knowledge Retention
4. Development of the framework
5. Conclusions & Recommendations.
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Motive The Alliance Paradox
• Strategic alliance: more than a contract
• Alliances have great potential benefits
• The failure rate of alliances is around 60%
• 75% of the companies think alliances are
extremely important
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Research Question & Approach
How to control maintenance alliances
to secure asset logistic knowledge retention
over the life cycle of capital assets?
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Scope
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Results
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Terms of Reference
on Alliance Management
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Use of strategic contracts by companies who work with KPI’s
(Source: NVDO/ SUTO Benchmark) Compatibility and Complementarity
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6 Terms of Reference on
Alliance Management
• Compatibility and Complementarity
• Joint Strategy
• Structured governance
• Mutual commitment
• Mutual trust
• ICT-means to monitor and communicate
the performance.
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Results
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Terms of Reference
on Knowledge retention
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Right intentions and ability to share knowledge
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4 Terms of Reference on
Knowledge Management
• Right intentions and ability to share
knowledge
• Critical asset knowledge conservation
• Real-time access to knowledge data
• Double loop learning.
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Construction of the framework
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Establish
key goals
Establish
Metrics
Understand Performance
Initiate Improvement
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Establish key Goals
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Establish Metrics
• Develop statements on the 10 ToR’s
• Example: Complementarity and
compatibility • We both contribute different resources to the relationship that help us
achieve mutual goals.
• We have complementary strengths that are useful to our relationship.
• We each have separate abilities that, when combined together, enable us to achieve goals beyond our individual reach.
• We are compatible in terms of cultural, structure and government.
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Understand Performance
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Alliance Management and Knowledge retention Dashboard
To Act Upon... (Improve Performance)
Baseline: 70
Minimum: 40100
Alliance Management Knowledge Retention
People People
Process Process
IT IT
Organizational Learning
Alliance Management capabilities Knowledge Management capabilitiesComplementary and Compatability Intention and ability to share
knowledge
Commitment Critical asset knowledge
conservationTrust Real-time access to data
Joint Strategy
Structure Governance
IT means for monitoring and control
To Talk About.. (Allign perspectives)
Baseline: 90
Minimum: 80
Alliance Management Knowledge Retention
People People
Process Process
IT IT
Organizational Learning
Alliance Management capabilities Knowledge Management capabilitiesComplementary and Compatability Intention and ability to share
knowledge
Commitment Critical asset knowledge
conservationTrust Real-time access to data
Joint Strategy
Structure Governance
IT means for monitoring and control
Green=above baseline, Yellow=between baseline and minimum, Red=below minimumArrows indicate delta with last measurement
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Alliance Management and Knowledge retention Dashboard
To Act Upon... (Improve Performance)
Baseline: 70
Minimum: 40100
Alliance Management Knowledge Retention
People People
Process Process
IT IT
Organizational Learning
Alliance Management capabilities Knowledge Management capabilitiesComplementary and Compatability Intention and ability to share
knowledge
Commitment Critical asset knowledge
conservationTrust Real-time access to data
Joint Strategy
Structure Governance
IT means for monitoring and control
To Talk About.. (Allign perspectives)
Baseline: 90
Minimum: 80
Alliance Management Knowledge Retention
People People
Process Process
IT IT
Organizational Learning
Alliance Management capabilities Knowledge Management capabilitiesComplementary and Compatability Intention and ability to share
knowledge
Commitment Critical asset knowledge
conservationTrust Real-time access to data
Joint Strategy
Structure Governance
IT means for monitoring and control
Green=above baseline, Yellow=between baseline and minimum, Red=below minimumArrows indicate delta with last measurement
Establish key
goals
Establish
Metrics
Understand
Performance
Initiate
Improvement
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Conclusions
• Make the conscious choice for an alliance
• Control the Alliance using the 6 strategic goals on
alliance management
• Make the conscious choice for knowledge retention
• Control knowledge retention using the 4 strategic
goals on knowledge management
• The framework is usable as quick scan
• The framework support alliance managers to get grip
on securing asset logistic knowledge retention over
the life cycle of the asset.
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How to control maintenance alliances
to secure asset logistic knowledge retention
over the life cycle of capital assets?
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Recommendations for
further research
• Dependency of the nature of the respondents
• Initiate improvement
• Use AMC methods and Techniques
• Financial aspects.
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Wrap up
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• Growing importance of alliances
• Governance of alliances seems difficult
• Knowledge retention is not guaranteed
• Ten Terms of Reference developed using literature-
and field research
• The framework is able to support LCM-teams to
control the governance of maintenance alliances.
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Your attention is highly appreciated!