WELCOMEAn Introduction to Your

UB EAP

WHAT IS THE UB EAP? FREE benefit offered to all UB

employees, family members & retirees.

VOLUNTARY, professional & confidential assistance program.

Information, assessment, & referral Organization/department

consultations Work-life programming.

CONFIDENTIALITYAll contacts are confidential, except:• where information is required by law,

executive order, or agency work rule, to be disclosed;

• where there is reasonable belief an individual's conduct places him/her, or another person in imminent threat of bodily harm;

• where there is reasonable belief child abuse (physical, emotional, sexual) or neglect has been or will be committed.

EAP Standards Consultation with, training of, and

assistance to work organization leadership (managers, supervisors, and union officials) seeking to manage troubled employees, enhance the work environment, and improve employee job performance.

EAP Standards

Confidential and timely problem identification/assessment services for employee clients with personal issues that may affect job performance.

Provide critical incident stress management services.

WE CAN HELP WITH:

•Addictions •Career/ Retirement •Child/ Elder Care•Critical Incident Stress Management•Financial Issues•Grief and Loss

•Legal Concerns•Life-changing Events•Mental/Physical Health•Relationship Issues•Stress Management•Organizational Issues•Veterans Issues•Other Concerns

AC/R C/A DV F

HB

HO

MH S

W/P

0

10

20

30

40

50

60

10-11 Sort Seq Code Long Name

10-11

1AA/LR

Affirmative Action/Labor Relations 0

2 B/G Bereavement/Grief Issues 123 C/R Career/Retirement Issues 284 CC Child Care Issues 25 C/A Conflict/Anger 166 C Consumer Issues 07 DV Domestic Violence 88 EC Elder Care Issues 129 F Financial Issues 13

10 G Gambling 011 HB Health Benefits Information 412 HE Health Issues 1213 HO Housing Issues 114 L Legal Issues 1315 MH Mental Health Issues 5516 P/F Parenting/Family Issues 38

17 P/HRPersonnel/Human Resource Issues 21

18 R Relationship Issues 5619 S Stress 1520 SA Substance Abuse 26

21 W/PWorkplace/Performance Issues 50

22 O/T Orientations/Training 31

02-03 03-04 04-05 05-06 06-07 07-08 08-09 09-10 10-11

First Contact 125 118 129 125 224 202 316 348 365

Follow Up 69 83 63 63 95 84 120 113 124

Total 194 201 192 188 319 286 436 461 489

25

75

125

175

225

275

325

375

425

475

EAP Contact Statistics

First Contact

Follow Up

Total

ROLE OF COORDINATORMinimize client’s distress.

Create a confidential environment.

Listen attentively to client concerns.

Provide information, assessment, and referral.

Maintain extensive database of resources and health benefit information.

ROLE OF COORDINATOR Comply with agency policies &

procedures.

Maintain professional certifications.

Assist with UB training opportunities.

Maintain monthly statistics.

Coordinate return-to-work meetings.

Demonstrate professional and ethical behavior.

Assist the EAP Committee.

Offer CISM services.

EAP COORDINATORS

Susan Bagdasarian, M.S. Crystal Kaczmarek-Bogner, M.Ed.(at 110 HRD) (at 156 Parker Hall)

Neil McGillicuddy, Ph.D. Christopher Siuta, Ph.D., LMHC(at 1021 Main Street) (at 156 Parker Hall)

QUESTIONS?

CONTACT US

156 Parker Hall (South Campus)

Phone: 645-4461Website: eap.buffalo.edu