websnapware 2009 product presentation. technology doc.no.: ase/app/plm/ 0164 / en

WebSnapware 2009

Product presentation

Technology

Doc.No.: ASE/APP/PLM/ 0164 / EN

Technology

Two implementation options exist:

As an applet integrated into a web portal

Application is started by clicking on a link in a web site

Team bar location on the screen is flexible

As a JAVA web start application

Team bar location on the screen is flexible

Visibility of the team bar is controlled by the application, e.g. event-driven in

back- or foreground

An installation on the client is not required

Prerequisite: JAVA Runtime Engine is installed


Arcitecture

PBX 1 PBX 2 PBX 3

CTI Server

Snapware Server

LAN

Web Server

Data base server,e.g. LDAP or Lotus

Notes


Overview


Overview

Team bar

Attention feature

Chat

Incoming call

Call journal

Directory

Automated dialing for outgoing call

Call scheduling and call reminders

Calendar integration

WebSnapware with Telesnap ACD


Team bar

Team functions


Team bar 1/3

Team bar with line status & folder structure

Individual presentation: WebSnapware Team Bar can be displayed at the top, at the bottom, right or left of the monitor

Independent collaboration tool & team collaboration

Application buttons display important telephony functions on the screen and are easy to use

Simplified phone and call handling

Telephony Action Buttons


Team bar 2/3

Real-time display of the phone status for the own phone and for the team members’ phones

Improved Presence Management: Recent status will be displayed on the Snapware Team Bar like „meeting, lunch, home office“, ...

Easy call pick up from team members’ phones

Display of the active calendar entries

Line status for the own extension


Team bar 3/3

Internal / external call conencted

Internal / external call ringing

Extension is logged off

Opens chat window


Team functions


Attention feature

Personalized configuration of acoustic signals to distinguish between internal and external calls

Separate configuration for every extension on the team bar


Chat

Instant messaging (chat) with colleagues, which can also be located in different locations

Simultaneous One-on-One chats with multiple persons in separate folders

‘Copy and Paste’ from chat window into the clipboard for reuse of information in WebSnapware or other applications, e.g. to dial a transmitted phone number


Presence Management

Control your reachability


Presence Management

Possibility to create PM Profiles through the web interface

Activate/deactivate PM profiles

Ability to activate/deactivate PM profile by the Calendar Server


Telephonyfunctions

Control your phone


Incoming call

Automatically matches the calling party’s phone number with entries in the address databases

All related information is displayed on the screen

Supports also 2nd incoming call for an easy call control (dependent on the PBX)

The connection window can be deactivated by the user


Phone journal

Continuous logging of all phone calls

Several filter options to organize the journal by certain criteria, e.g. to display only unsuccessful call attempts

Favorites list, showing the most frequently dialed numbers

Opens Phone Journal


Directory 1/2

Integrated directory Combined search by multiple criteria Redundancy for the address book possible

Opens directory


Directory 2/2

Option to simultaneously integrate LDAP, MS Outlook and Lotus Notes directories and to perform a search across all sources

Possibility to initiate calls directly from the directory


Outgoing call 1/2

Initiate calls directly from the directory per double-click

The context menu provides the option to select from all stored numbers


Outgoing call 2/2

Click-to Dial using Drag & Drop into the number field

Hot keys enable the user to dial out from other applications by highlighting a phone number and pressing the key (available for Microsoft Windows and Linux operating systems)

Edit field for phone number


Call scheduling

Never forget a call


Call reminder 1/3

Automatic reschedule after an unsuccessful call attempt

Caller information automatically filled in with directory information

Includes a call reason for later reference

Automatic call reminder on screen, when specified call time is reached


Call reminder 2/3

Pop-up-window at scheduled time

No workflow interruption

Initiate the phone call with a mouse click

Possibility to further postpone the scheduled call


Call reminder 3/3

Clear overview on all scheduled calls

Opens list with scheduled calls


ACD control

Telesnap ACD and classic ACD solutions


Telesnap ACD 1/3

Log on of the agents to Telesnap ACD via WebSnapware

Please check the additional presentation for the product „Telesnap ACD“

Log on to multiple agent groups possible


Telesnap ACD 2/3

Display of the agent state via WebSnapware

The extension is logged on to the ACD and in pause mode.

The extension is logged on to the ACD.

The extension is logged on to the ACD and in wrapup time.


Telesnap ACD 3/3

Control the agent state via WebSnapware

OPens dialog to manual set the wrapup time of activate/deactivate the pause mode

Control of the agent state via the agent state icon of the own extension


More information


System requirements - Server

WebSnapware Server Supported operating systems:

Micrososft Windows 2000 Server SP4 German, English, French Microsoft Windows 2003 Server SP1 32 Bit German, English, French Microsoft Windows 2008 Server German, English, French

Microsoft Internet Information Services 5.0 or higher, Microsoft Internet Explorer 6.0 SP1

For redundant supply of the system data base only: Microsoft SQL Server 2005 or 2008 (optional)

Hardware: CPU 2,4 GHz, 2 GB RAM, 10 GB free disk space, 100 Mbit network adapter

Web Server The MIME type JNLP must be supported Java Runtime Environment 1.5 has to be installed

Server administration Supported Webbrowser: Microsoft Internet Explorer 6.0 SP1


System requirements - Client

Client Supported operating systems:

Microsoft Windows NT 4.0 Workstation or Server SP 6.0a Microsoft Windows 2000 Professional or Server SP 4, Microsoft Windows XP

Professional, Microsoft Windows Vista 32 Bit and 64 Bit, Microsoft Windows 7 32 Bit and 64 Bit

SuSE-Linux 9.x, 10 Mac OS X Java Runtime Environment 1.5 is required

Hardware: PC with at least 300 MHz CPU, 256 MB RAM, network adapter Mozilla Firefox 1.7 oder Microsoft Internet Explorer 6.0 SP1 for the

administration of the PM profiles required


Calendarintegration


Calendar integration

• Display of the active calendar entries in the team bar• Calendar my be opened via the context menu• Scrolling in the calendar possible• Entries can be

• read• modified• created or• deleted

• Integration in MicrosoftExchange, Lotus Notesand Groupwise possible

• Connection to different groupware systems in one installation possible


Benefits

High customer satisfaction

Increased employee motivation

Efficient workflow

Best possible internal communication

Networking of existing communication tools

Efficient in- / outbound communication

Extensive use of existing infrastructure

Increased efficiency


Telesnap EVERYWHERE You want to know more ?

www.telesnap.com

Or just contact us:Fon: +49(0)711 90 66 88 11Fax: +49(0)711 90 66 88 8

E-Mail: [email protected]


websnapware 2009 product presentation. technology doc.no.: ase/app/plm/ 0164 / en

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