websites stress me out!
DESCRIPTION
We are all impacted by things that just don't work like we expect them too. These daily hassles simply add up to STRESS.TRANSCRIPT
Usability inpeople’s lives
World UsabilityDay 2007
James Breeze,Chief Experience Officer
and IT Psychologist
Unusable technology is boring
How much time do you waste?
That’s expensive
THAT COSTS!
Burying your head in the sand
What does that do to your business?
Brand?
Lost Opportunities
Access
Access
Let’s observe
Decreased productivity andperformance
Increased verbal and physicalabuse
Increased self focusIncreased absenteeism,tardiness and attrition
Feelings of inadequacy - Notable to do things right
Feeling unsafe
Inability to copeFeelings of helplessnessfrustration and powerlessness
Increased use of nicotineBehavioural changes
Costs $$Increased chance ofpsychological problems
Increased errors in judgementFatigue and inattention
ResultPotential impact
• 1 in 3 adults suffers from moderate to extreme stress.
• Increase of nearly 40% in just 4 years. (IBOS Survey 2004)
• Stress-related workers compensation claims have increased by 400% inthe last 10 years. (WorkCover June 04).
• Average claim costs, in NSW, were over $23,000 ea (WorkCover June 04)
• The total cost of Australian workplace stress, is now estimated to be $1.2billion pa. (ACTU)
• Work-related stress accounts for the longest stretches of absenteeism.(National Health and Safety Commission, July 04)
• The average NSW claimant, takes over 20 weeks off work, a year.
• WHO lists stress at work, as one of the top ten key determinants of poorhealth
It’s the daily hassles, rather than majorlife events, that are most stressful
(Kanner, 1981)
‘A field study identified twenty-two ways thatautomated hospital systems can result inthe wrong medication being dispensed to
patients.’ Nielsen, 2005
And non-automated dispensing?
Car crash?
We can help!
Involve people in your projects
Be healthy, consider usability
usableworld.com.au
www.objectivedigital.com