webinar top 5 call center trends
DESCRIPTION
In this one hour webinar you’ll gain an extensive understanding of the trends affecting technology, processes and most importantly your customers. Here’s a sample of what we’ll discuss: - Cloud-Based Call Centers - The Impact of Social Media - The Role of MobilityTRANSCRIPT
Top 5 Call Center Trends for 2013
Shai BergerCo-Founder & CEO Fonolo
Jan. 31, 20132:00 PM ET
The 2013 Call Center Landscape
Brand PerceptionThe Role ofMobility
Brand PerceptionThe Impact ofSocial Media
8
Social Media Adds Pressure
Source: April 2010 study by ROI Research
At least once a week, active Twitter users will…
Share opinions about companies or products33%
Make recommendations32%
Ask for recommendations30%
Brand PerceptionCall Centers in theCloud
18% of call center seats will be in the cloud
by the end of 20152008 2015
Register for this FREE webinar to see the rest.
January 31, 20132:00 PM ET