webinar: restyle your notes applications
DESCRIPTION
A webinar on Best practices of User Experience and how you use XPages to incorporate them in Lotus Applications. Presented by Gayathri Viswanathan of Maarga Systems and Durgaprasad of Peepal DesignTRANSCRIPT
Restyle your Lotus Applications
Why user experience design is more important than ever
2
Speakers
DURGAPRASAD (DP) GAYATHRI (GAAY)
What are we going to discuss?
The importance of User Experience design
Key drivers of UX in the enterprise space
User Experience and Lotus notes Applications
How to adopt the best practices of User Experience in Domino World through XPages?
4
Poll 1: Why do software projects fail?
Hard to use software has been estimated to cost the US economy $30
billion in lost worker productivity
Poor user engagement Badly defined requirements Poor communication between stakeholders Politics
What is a good product?
Is it useful? Does it provide value to the user?
Is it easy to use? Is it pleasant &
engaging?
Engaging
Easy of Use
Useful
User Experienceis the science & art of making users say ‘YES’ to all these questions.
Personal Transport - an Example
Core Value: Getting from point A to Point B
Go together as a family
Go AnywhereRugged,
Outdoorsy
Go FastFun, Thrills
If you are designing a car it is important to know,
Who are you designing for? What do they consider as
value?
Goals & Technology
Today
9
Future
10
Self Referential Design
I prefer:
Hotkeys to mouse actions
Lots of jelly bean buttons
Floating tool palettes Tiny typefaces The color green
Things your users may not want or need...
11
Elastic User
“The User is”
Novice needs guidance
Expert needs all in one place
Google like search Advanced search Every conceivable
feature!
12
A Feature List
Winchester Mystery House
Benefits
Organizational Reduce training costs Reduce full lifecycle development costs Employee engagement Increase customer satisfaction Quicker adoption of technologyUser
Save Time
Reduce Errors
Increase User
Productivity
Better Customer Service
Increased Customer
Satisfaction
Save Cost Higher Revenue & Profits
Enterprise Ux - Key Drivers
Enterprises typically focus on productivity (Utility & Usability)
1. Changing demographics ▪ Changing expectation of Millennial generation
(Expectations on design and usability carried over from their use of the consumer web/ applications)
▪ Everything is Social 2. Complexity of business processes 3. Size
Enterprise Ux - Key Drivers
Technology
UserBusiness
Great Products
Lotus Notes 1.0 !
Served their purpose
Were usually RAD Focused on
functionality and workflow than usability
You could create usable apps – but mostly didn’t.
8 UX Design Best Practices
Start with the User
User Profile
· Hypothetical - not real people
· Archetypal - not “average” users, but representative of usage
patterns identified in the course of qualitative field research
· Specific - name, picture, social history
Work Model
Inter-relationships between peopleFocuses on objects, tools, documents, usedPain points
Provide Visibility of System Status
Visibility of System Status
User control and Freedom
User control and freedom
Consistency and Standards
Consistency and Standards
Error Prevention
Error Prevention
Recognition instead of Recall
Recognition rather than Recall
Aesthetics – Web 2.0
Aesthetic and minimalistic design
Help users recover from Errors
Help users recover from errors
Recap….
Start with the UserVisibility of System StatusUser control and freedomConsistency and StandardsError PreventionRecognition rather than RecallAesthetic and minimalistic
designHelp users recover from errors
Return on Investment
User Centred Approach to the design & development of an ERP system led to,
© Deloitte Insight
300% Worker productivity
55% Training time
21% company’s upsell and cross-sell activities.
Poll 2
What % of your project effort do you think should be invested in UX design < 10% 10 - 15 % 15 - 30 % > 30%
UCD Process
38
Scalable User Experiences
Consistency (Internal)
Spatial arrangement of UI elements
Structure Functions/ Behaviour Terminology Icons
UI Patterns
User Interface Design patterns are recurring solutions that solve common design problems
Some common UI Patterns
Master DetailTable FilterTag CloudSteps left to completionActivity Streams
Master Detail
Table Filter
Tag Cloud
Steps left to completion
Activity Streams
Credit: myWebGate Social Software by Richie Schmid from OpenNTF
Useful Resources
Open NTF - http://www.openntf.org/UI Patterns - http://ui-patterns.com Interface Matters -
http://www.interfacematters.com/www.useit.com (jakob nielsens
website)http://designinginterfaces.com/patter
ns/ (jennifer tidwells pattern library)
Questions