webinar: managing it operations in a virtualized world

Copyright © 2010 Pepperweed Consulting.

Welcome to the Pepperweed WebinarManaging IT Operations in A Virtualized World

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© 2010 Pepperweed Consulting.

Pepperweed ConsultingAn IT Integration Company

Managing IT Operations in A Virtualized World

Mike Bauer – VP of Marketing & Solution Management

July 14, 2010


The Promise of Virtualization:Reduce Costs While Increasing Efficiency & Flexibility

Promised Benefits of VirtualizationGetting more out of existing IT assets

Reduce datacenter costsIncreased IT capacity

Improve IT agility

BEFORE

Virtualization+

AFTER

=Storage

Server & OS

Server & OS

Applications

Thin client


The Challenges Virtualization Creates For IT

Virtual sprawl

Splintered visibility & control

Complexity of deploying and maintaining services

Increase risk due to Ad Hoc changes


These Challenges Result In...

Increased Labor Costs

Resource & Skill Constraints

Server, Network, Storage Underutilization

Impaired App & Service Management

Impaired SLA Visibility/Enforcement


Addressing The Challenges Four Solution Sets

Virtual sprawl

Splintered visibility & control

Complexity of deploying and maintaining services

Increase risk due to Ad Hoc changes

Discover

GainVisibility

into the all of IT

Operate

Consolidated

Virtual &Physical

Ops Deploy

AutomateProvisioning

of theInfrastructu

re

Change

Systematize Change Config & Release


Discover:Understand What You Have And How It Relates

Physical & Virtual Data Center

Layer 2-7 of the OSI Model

Accounting CSO B2B Ordering Retail store

Accounts receivable_app

Accountspayable_app

Customer support_app

Order_appShipping_app

Business Process Model


Discover:Including the Virtual Infrastructure

Physicalhost

Hypervisor

VM

Web server

Exchange

Active directory

VM VM

APPLICATIONS

PHYSICAL INFRASTRUCTURE

VIRTUALINFRASTRUCTURE


Discover:Dynamic Understanding of the Physical & Virtual

DDMa

uCMDB

DDMi


Applications Infrastructure

User Experience Monitors

App. Monitor

Server Monitors

Network Monitors

Storage Monitors

Transaction Monitors

Business Process Monitors

App. Internals

Native Server Tools

3rd party and open source

Application

Server

Network Storage

Tier 1Support

Tier 2Administrators

Tier 3Architects

Operate: Consolidate Operational Visibility & Control

Operations Bridge


Operate:Create The Operations Bridge with HP OM, OMi & SPIs

Exchange SPI

BES SPI

Active Dir SPI

SQL SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

Virt SPI

Virt SPI

Virt SPI

AgentAgent

Agent

Agent

Agent

Agent

Agent

Agent

Infrastructure Monitoring• HP• BMC• Cisco• VMware• etc.

HP Operations Manager


Operate:Correlate Events To Focus On Key Events

HP OMiTopology Based Event Correlation

Events from Operations Manager

Understanding of the topology and relationships


Operate:Automate The Real-time Distribution & Management Of

Alerts and Event Handling

HP Operations Manager

Consolidation

HP OMi

Correlation

Real-time Alert Management

xMatters (AlarmPoint)


Deploy:Cut Costs And Risk By Automating Manual Tasks

•Know what you have: establish a baseline of physical and virtual infrastructure deployed – across sites and geographic boundaries

Baseline

•Establish and enforce compliance policies•Identify risks and remediate in seconds •Stay up to date with latest compliance requirements

Compliance

•Minimize risk: establish and enforce patch policies•Save time: bare metal provision thousands of servers in minutes to private cloud or traditional environments

Patching & Provisioning


Deploy:Rich Set of Tools To Automate Key Deployment

Task

Servers Server

Server Automation

• Baseline VM-hypervisor

• Create & Configure VM

• Deploy & Configure App on VM

• Audit app, server - VM, hypervisor compliance

• Auto-update best practice policies

Storage Essentials

• Map VM to storage dependencies Manage VM storage usage

• Provision, configure storage to VM

StorageNetworkClient

Storage Essentials

• Baseline storage devices and map VM to storage

• Manage VM storage usage

• Provision, configure storage to VM

Network Automation

• Baseline network devices

• Provision virtual devices

• Configure server to network device

• Audit device compliance

Client Automation

• Support VDI technologies

• Deploy, manage thin clients, desktop images

• Audit compliance

You have to manage the same kind of tasks in a virtual environment


Reduced CostImproved Quality

Risk

Time to Market

Labor

Improve labor utilization by automating repetitive tasks, sharing and enforcing best practices

Reduce risk of down-time and non-compliance by automating change execution

Accelerate time to market by

automating service

provisioning

Deploy:Automating Key to Achieving Full Value of Virtualization


Change:Systemize Change & Release to Reduce Risk

• Automate impact analysis and collision detection

• Automate change execution

• Detect unplanned changes

• Improve audit and compliance posture

• Improve collaboration between stakeholders

Reduce risk by providing effective IT controls, impact analysis and a track record of all changes

FilterRequests

Prioritize Categorize AssessApprove &Schedule

Build Test Implement Review

RFCRFC

RFC

Close

CAB


Change:IT Change Management Suite

*When purchased separately at U.S. List Price

per seat

per seat

Service Manager Change

ManagementComplete Change

Process Mgmt

Release Control Change Edition

Impact and risk analysis, collision detection,

Aggregated Calendar

+


Pepperweed's Solutions forIT Ops in A Virtualized World

DDMa

DD

Mi

Virtu

aliz

atio

nSP

I

Server

Automation

uCM

DB

Operations

Manager

Insight Orchestration

Insight M

gr

Service Mgr

Rel

ease

Ctrl

HP

Hardware

Non-HP

HardwareOMi

Netw

ork

Autom

ation

Each Evolution powered solution is packaged to…– Get you up and running fast

‒ Prebuilt integrations and configurations‒ Proven delivery steps and process

– Lower project risks‒ Bring together all of the pieces into a

single integrated architecture

– Minimize implementation & upgrade cost• Milestone driven implementation

– Drive faster organizational adoption‒ Integrated best practices and business

processes‒ Detailed training


Partners• HP BTO SW• VMware• xMatters (AlarmPoint)• KnowledgeBroker • Blue Elephant• Integrien

PartnerTechnology

Evolution IP• Delivery Kits• Custom Scripts• Integrations• Custom configurations• Best practices• Software

Enrichment

Pepperweed is an IT Integration Company

• HP Platinum Software partner

• Largest provider of HP Software Support

• 14 years of experience in over 2500+ implementations

• ITIL Foundation certified HP technical consultants

• 120 HP BTO software implementation/support certifications

• Cover the complete range of IT disciplineso ITAM, ITSM, ESM,

PPM, BSM, BSA

Services• Assessment• Design• Implementation• Integration• Testing• Training

Support• HP Level 1 & 2

Product Support• Expert

Administration• Service Paks

People

PepperweedBTO

EvolutionSolutions


Virtualization Maturity ModelThe Road to Successful Virtualization

Maturity phase

Valu

e t

o t

he

en

terp

rise

InfrastructureconsolidationImproved server, storage, network

usage

Automation & standardization

Integrated management

Best-practices & automation

Business-ready management

Self-service portalsAutomated scaling

up/downCharge-backs/utility

pricing

Private Cloud IT as a Service/Utility

Data Center ConsolidationIT Asset Utilization


Questions & Answers

© 2010 Pepperweed Consulting.

Thank You For Your Participation

Pepperweed Consulting1603 Carmody CourtSewickley, PA 15143E: [email protected]: (888) 229-0145F: (412) 291-3014www.pepperweed.com

webinar: managing it operations in a virtualized world

Technology

splintered

increase risk

hp operations

physical amp

operations

server amp

reduce risk

virt spi