webinar 2014 12-10 - how to calculate the return of investment (roi) of it process automation...

© 2014 Ayehu Software Technologies, Ltd. All rights reserved.

How To Calculate the

Return on Investment (ROI)

of IT Process Automation (ITPA)

starting at

11:00am EDT / 8:00am PDT

http://www.ayehu.com/



Today’s webinar will be presented by:

Guy Nadivi

Business Development Manager

© 2014 Ayehu Software Technologies, Ltd. All rights reserved. slide 2




Company Background

• Leading innovator of IT Process Automation Software

• Founded in 2007, Headquarters in New Jersey

• Concept born out of real customer need

• Product first launched in 2009

• Flagship product: eyeShare™ IT Process Automation v4.6.1

slide 3© 2014 Ayehu Software Technologies, Ltd. All rights reserved.






Sample of eyeShare Users





Why Is Ayehu Giving This Webinar?





Secret ROI Formulas





Don’t Tell Anyone





OK, Go Ahead & Tell Everyone





Calculating 4 Types of ROI Savings

• Downtime Reduction

• Task Automation

• Mean Time to Resolution (MTTR)

• Soft ROI

Timespent onsinglemanual task

Frequencyof performingtask per month

Costperhour

12monthsx x x =

YearlySavings

Calculating Task Automation Savings

Example

5 Hoursservermaint.

x 4 Times x $75 x 12 =$18,000

Year

Which Tasks Should I Automate?

• Freeing up server disk space

• Password Resets/Unlock Accounts

• Shutting down remote computers

• Monitoring Files and Folders

• Restarting Windows services

• Automating SQL Queries

• Changing service account passwords

• Monitoring Windows Event Logs

• Automating VMware tasks

• Incident Escalation Process

HourlyLossof

revenuesin $US

Average Durationof system

downtime (in hours)

Outagesperyear

x x =Yearly

DowntimeCosts

Calculating Downtime Savings

Step BYearly

DowntimeCosts

xReduced

Outages (%)due to automation

=YearlySavings

Step A

HourlyLossof

revenuesin $US

Average Durationof system

downtime (in hours)

Outagesperyear

x x =Yearly

DowntimeCosts

Calculating Downtime Savings

Step BYearly

DowntimeCosts

xReduced

Outages (%)due to automation

=YearlySavings

Step AExample

$100,000 1 hour 12 $1,200,000

$1,200,000 10% $120,000

Incidents# permonth

Timeto resolve

each incident

Costof

personnelper hour

x x =YearlyCost of

Incidents

Calculating MTTR Savings

Step BYearlyCost of

Incidentsx

Reduced Timeto Resolve (%)

due to automation=

YearlySavings

Step A

x12

months

Incidents# permonth

Timeto resolve

each incident

Costof

personnelper hour

x x =YearlyCost of

Incidents

Calculating MTTR Savings

Step BYearlyCost of

Incidentsx

Reduced Timeto Resolve (%)

due to automation=

YearlySavings

Step A

x12

months

Example

100 1 hour $75 12 $90,000

$90,000 50% $45,000

Calculating Soft ROI Savings

• Training

• Knowledge Management

• Consistency and Auditability

• Human Errors

• Compliance and Regulation

Calculating Total ROI Savings

Task Automation $18,000

Downtime Reduction $120,000

MTTR Improvement $45,000

Soft ROI $???,???

Total Savings------------$183,000=========

Year 1

$18,000

$120,000

$45,000

$???,???

------------$183,000=========

Year 2

$18,000

$120,000

$45,000

$???,???

------------$183,000=========

Year 3

$549,000

What does an ITPA tool look like?


Visual Workflow Designer

Rich Toolbox of Pre-Built Activities

Library of Workflow Templates




That’s All There Is To It?





Homework





Outsource Your Homework To Us


Guy Nadivi

[email protected]




mailto:[email protected]


Please send any follow up questions to:

Guy Nadivi

[email protected]

www.ayehu.com

slide 23




mailto:[email protected]
