web2 gov 09 presentation elliott
DESCRIPTION
Dr Mark Elliott's (Collabforge) presentation to the Web 2.0 in Government conference held in Sydney on Wednesday 24 June 2009.This presentation details how Collabforge worked with City of Melbourne to map the existing city planing process to develop a re-engineered process that leveraged collaboration and utilised cutting edge 'Web 2.0' solutions. Most notably, an open source wiki-based collaboration environment was developed in order to enable collaboration amongst the many City officers and stakeholders, as well as members of the general public during the public consultation period. The Future Melbourne project (www.futuremelbourne.com.au) recently won the Planning Institute of Australia (Victoria Division) Awards for Excellence, Local Government.TRANSCRIPT
Publicconsulta-on,wikis&internalcollabora-on
DrMarkEllio7,Director,CollabforgeWeb2.0inGovernmentSydney,June2009
[FutureMelbournehome]
DavidMayes,ManagerStrategicPlanningandSustainability
mandateforacollabora-vecityplan
inspiredbyWikipediaascollabora-veprocess
Collabforgemappedtheplanningprocess
re‐engineeredtheprocessforacollabora-veoutcome
tradi-onalpublicconsulta-on
shiGawayfromexclusivefocuson
Staywithinthebox.
Approved
collabora-onismorecomplicatedthancommen-ng
12
18
Critical to adequately assess, engage and address the state of the collaborative capacities & orientations that are native to the organisational culture.
PostImplementa-onReview‐Learnings Support for the collaborative process
Important to develop processes, behaviours & norms designed to compliment collaborative technologies & processes in conjunction with an organisation's objectives.
Leverage the energy of tug-of-wars, but support with face-to-face collaborative facilitation.
PostImplementa-onReview‐Learnings Support for the collaborative process
Establishclaritywithregardtoeditorialoversightduringthecollabora?veprocess.
Establishprocess/normsregardingtheclosingofeditorialrevisionatendoffixed-meperiod.
Many internal participants surveyed felt the did not have enough time to participate to the level they wanted to.
PostImplementa-onReview‐Learnings
Resourcing for staff in regard to time & availability to engage
Common shortfall: adding new tools & processes to already time-poor workers without commensurate resourcing.
When interviewed, majority of internal participants found the wiki and effective tool for document collaboration:
• "the way of the future",• that it was easier to find, add and edit content than
with standard websites or the corporate intranet,• that increased buy-in and quality of input was
achieved from internal participants through use of the system, and
• that it had help bridge organisational silos through increased communication, sharing of ideas and information, and facilitating knowledge transfer.
PostImplementa-onReview‐SuccessesIdentifying & implementing leading
edge collaboration technology
Participants also strongly agreed that the platform was appropriate for internal project collaboration:
• had advantages over email communication,• it was advantageous to use during external
presentations,• it was less costly that other project management
platforms, and• that its ongoing use would likely improve their
collaboration skills in general.
PostImplementa-onReview‐SuccessesIdentifying & implementing leading
edge collaboration technology
engagement
resourcing
buy‐in
accessibility
user‐ledinnova-on
collabora-ononaglobalscale
challenges
commonfears
Youmeananyonecaneditmywork?!!
Whoguaranteesquality?
communitymodera-on
FutureMelbourneTeam
CityofMelbourne
Stakeholders
Public
dearsir/madame,iamsorrytofindaspellingmistakeinthethirdlastparagraph,secondline.thesecondwordismis‐spelledas'knoweldge'.pleasecheck.thankyouforyoura7en-on.withfaithfrom,johntam,chineseinhongkong.
EDIT
maybeneededforrarecasesofdisagreement
arbitra-on
expertinput
34
riskanalysis
riskmanagementstrategies
daily,mul-levelmonitoringofeverysingleedit
offensivecontribu-on
notasingleinstanceof
spam
off‐topic
therearerisksbutthebenefitsfaroutweighthem
understandwhattheyare
beupfrontaboutthem
addressedthemthroughappropriatepoliciesandmonitoring
localpostcodes
femaletomaleregistrants
agegroups
pageviews
publicedits
“Couldthisbethebeginningofpar-cipatorygovernance?”
“KudosCityofMelbourne!A7en-onMelburnians:besuretohaveyoursayandtakeadvantageofthisexcellentsitesowhatyouthinkandfeelthecityshouldbelikeinthefutureisaccountedforinpolicydevelopment“
FutureMelbournecoveredon40+interna-onalblogs&websites
“It'snothardtoimaginewhyMelbournehasareputa-onasavibrantandprogressivecity”
“I'dlovetoseetheMayorofmycityonthefrontpageofawikiaskingforcontribu-ons!”
onlinepublicorganisa-on
onlinepublicorganisa-on
Learnings
Buildit,&theywon’tnecessarilycome.
strategicdesign‐addressing&communica-ngmo-va-ons&incen-vesforpar-cipa-on
Web‐relevantpromo-onisamust!
Learningscont.
Webcommuni-esforpar-cipatoryplanning&policydevelopmenttake(-me)&engergytocul-vate.
purpose‐builtWebcommuni-esarearesourcethatshouldbeprotectedasaninvestment
aninvestmentintotheorganisa-on’shumanresources*&*
yourcommunity’sdigitalliteracy
Recycle‐communitymembersforotherprojects
Reduce‐theneedtostartfromscratch
Reuse‐theinputforotherini-a-ves
60
Ci-zenInnova-on
inGovernment
Par-cipatoryDemocracy
(extendingrepresenta-vedemocracy)
NewCollabora-veTools&SocialProcesses
needed:
thistypeofinnova-oncanhappenanywhere
commitment,courage&crea-vityonpartofeveryoneinvolved
awarenessofopportunity&interestonpartofprojectsponsor
experiencedprac--oners‐eitherinternallyorexternallysourced
naviga-ngvirtualcommunitydynamicsneedscareful,experta7en-on‐thisisakeyrisk
Where is this all going?
How will it get there?
Who will get it there?
theWeb(insomeformoranother)isheretostay
Selfevident:
Webdevelopmentisfast,cheap,easy&replicable
‐beitseman-c,mobile,ubiquitous...
‐thisputspowerinpeople’shands
ifgovernmentatalllevelsdoesnotstepuptotheplate,&lead,
leadershipwillcomefromelsewhere
whatdoesthis‘elsewhere’lookliketoyou?
www.Collabforge.com
Twi7er:@MarkEllio7
Phone:+61421978501
DrMarkEllio7,Director,CollabforgeGov2.0inGovernmentSydney,June2009