William CutlerNotes for bus 2200

Function is to more easily facilitate communication between colleagues, customers, and business partners.

Used in formats such as informal notes, correspondence, business letters to the outside world, and memos inside the company (memos and letters can be attached to emails).

Always be careful to not send a first draft as an email (must go through proofreading).

Emails are never truly deleted. All communications should be treated as if it will be shown in a court of law. Including instant messages. A little extra time to correct grammatical and organization errors is always worth it--especially when said email will be sent to superiors and other people in the organization.

Writers checklist-

Emoticons will be the most common problem.

BCC: blind copy. Allows the writer to send a copy to someone without the

primary receivers knowledge. Be careful, sending personal or confidential information without the recipients knowledge is unethical. Same with the blind copy.

Using interesting in different fonts and emails and messages can display unpredictability with some email systems. Using plain text and removing flashy messages and or styles can be very beneficial. Using capital letters or Asterix can substitute for boldface italics, and underlines as emphasis.

If special designs or characters I needed consider preparing a separate document to attach to the email.

Email design considerations-Use short paragraphs.Brief paragraph overview at the beginning.Please responses to other messages at the beginning or top.

When sending large files by email consider sending URLs from online storage sites instead. Examples: Google Docs, file sharing, dropbox, etc.

Salutations and complementary closings should be adapted to the audience.

Guidelines:

Signature blocks (also called signatures) are needed for emails. Email does not provide contact information from the sender to the recipient

automatically.

Signature block guidelines:

Managing email guidelines: