POLICIES AND PROCEDURES

INTERACTIVE GROUP SESSION

Top 3 problems with policies and procedures Evidencing staff understanding Ensuring they are upheld Evidence of signing off

Changes -have to keep updating every year and with the government -no continuity Keeping up to date with the changes Inducting new staff to the policies How do you know if they understand? Always recruiting and many not interested to read/ rather learn through practice Language is difficult to understand and read -complexity Quantity -high numbers of policies Duplication of policy -company policy, council policy -adhering to both may cause conflict

Staff reading the policies Understanding the content Updating

Too much content Hard to digest and put into practice Time- reviewing and updating Staff understanding content -commitment from them

LCAS Croydon -Community Centre 13th February 2019

Overcoming problems with policies and procedures Supervisions to discuss policies Policy of the week/month Performance related issues Staff handbook to have summary of main policies Good leadership (lead by example) Show policies in action

Greater education of ministers in social care policy Creators have better understanding of what is happening

Staff induction -reduce volume -practice -give duties Show policy in practice Make it easy to remember More regular training courses

Discuss at Supervisions Policy of the month

Discuss policies in staff meetings Discuss in staff supervisions One policy each month covered in Newsletter

Newsletters and communication Make it fun Bullet points -easier to understand Outsourcing templates -more personal -get updates Load policies on to smart phones -easily accessible (finger print accessibility

LCAS Croydon -Community Centre 13th February 2019