Adres:Atqui aut volorestrum et es et audisquidunt expeditem Excessi ncient recatatur, quodit vid ex et doloremPhjyuihuygjgyjgjh WE DELIVER QUALITY

In order for us to give your shipments the best service possible we need you to adhere to the following.

There are three ways to access HOT:

EXCHANGE1. Electronic HAWB download from your system direct into ours – we will scan your HAWB or label on arrival giving you notification of safe receipt and also use your data to manifest onto our Export system. (Our IT Dept will help set this link up with you).

S.I.D. – SHIPMENT INFORMATION DELIVERY SYSTEM2. This is Norsk’s own online HAWB/manifest system – it allows you to manifest consignments that automatically are scanned via our Hubs – giving much greater accuracy and real time tracking. (Our IT dept will get you started).

MANUAL HAWB3. This is our least favoured option and will not unlock many of the benefits available to electronically booked shipments. If a HAWB is used these are our conditions:• Fixed in open pouch to consignment• 3 copies, clear details on all NCR pages• No P. O. Boxes• Consignee contact name and full

address including zip code – mandatory equirement

• Clear handwriting – preferably printed• Bar Code ref = to Hawb no.• Accurate pieces and weight• Volume dimensions• Telephone number – mandatory if private address

• Contents – Accurate description - No coverall statements - ‘Samples’ conditions

Manual HAWBFixed in open pouch to consignment3 copies, ‘clear details on all NCR pages’No P.O. BoxesConsignee contact name and full address including zip code – mandatory requirementClear handwriting – preferably printedBar Code ref = to HAWB no.Accurate pieces and weightVolume dimensions (if applicable)Telephone number – mandatory if private addressContents – Accurate description – No coverall statements – ‘Samples’

Shipment with Labels onlyIf you are using a label with the above details – and you are not an ‘Electronic’ download client then we must have a second copy of your label for our processing in a removable pouch.

3 x Copies of Invoice (for non EU, EFTA countries & Greece) For all dutiable shipmentsItemised and totalled (pro-forma or commercials).Must be signed originals.If in doubt, ask for our guidelines to invoices, or see our website for a downloadable version.

Accurate Pieces & WeightIf the weight is wrong it may miss connections while we notify you.

Maximum Weight Per piece = 25 KGsOn certain routes we can take shipments in excess of 25Kgs per piece. Please call our Customer Services Team to check.Due to European directives on lifting, airlines require that any shipment +25Kg must be on a mini pallet.HOT will provide the service, however there will be an increase charge for the extra weight of the package.

Labels and DocumentationAll boxes labelled with clear address details.All paperwork secured to consignment in clear open dox pouch.

VolumeWill be charged at 6000:1 any volumetric shipment must clearly show dimensions or it may suffer delays whilst we notify you.There is a handy weight calculator on our website.

InsurancePlease remember we are a limited liability carrier and you may wish to insure your consignments separately.

Security SurchargeA surcharge for enhanced airline security will be added to the total of all invoices.

Fuel SurchargeAny surcharges levied by airlines for fuel will be added to the invoice total.

Special Pre-AlertsAll specials must be pre-alerted to Customer

Services before 19.00hrs – always call to check if we have received your alert.

This Applies to All:Special timed deliveries, Free Domicile, CODs, Charges collect.‘NO PRE-ALERT, NO CAN DO’

Special DeliveriesDetails must be marked on HAWB and given over to our operations staff separately by your drivers.

ContentsIt is your responsibility to vet all consignments and show contents on the HAWB. Samples or other ‘coverall’ statements are not allowed, your shipment may suffer a delay whilst we carry out security checks.Any dangerous or hazardous material will be seized and will be reported to the authorities.

Prohibited Items are for express;Antiques, Blank Traveller’s Cheques, Bonds, Bullion, Cash/Currency, Cut Flowers, Dangerous Goods, Firearms/Weapons, Foodstuffs, Glass, Human Remains, Ivory, Jewellery, Liquids, Livestock, Negotiable Stocks, Perishables, Plants, Pornography, Precious Stones, Seeds, Shipside Spares, Works of Art.But can fly as Cargo.

Please check with our Cargo Department.

Restricted Articles:(Call to check it’s okay to send).Cosmetics, Dry ice, Personal effects.

Transit TimesThese are ex-Amsterdam-Schiphol and do not account for customs clearance for non-EU routes.

Heavyweight ExpressCall our Customer Services team for a highly competitive quote on all your heavyweight shipments.

PricesAll prices shown in this tariff are in Euro’s and do not include VAT or security and fuel surcharges.

LiabilityAll work is handled under our standard terms and conditions. A copy is available on request.

CONDITIONSfor Express Shipments

HOT Logistics is a young and fast growing international courier company based at

Amsterdam Airport with more than 40 years of experience in this field. Operating in

house and under the flag of our mother company Malenstein Air, an independent freight

forwarder and licensed customs broker, we are able to provide you all needed services

towards your shipments.

Our well trained, flexible and experienced team is capable to offer tailor made solutions

for every single shipment based on a 24/7 operation each day of the year. Due to

close and direct contact with our customers we ensure their high valued cargo will be

monitored throughout the logistic chain step by step. HOT Logistics aims to have an

optimized control on your shipment and with our personal service you will be duly

informed regarding the status of your shipment. This distinguish ourselves from the

global courier companies as we are committed day by day, shipment by shipment.

Based on this the partners in our network have been selected accurately in order to meet

the demands of our customers. This enables us to handle your shipments worldwide

within agreed deadlines against competitive rates.

Mission

HOT Logistics delivers worldwide courier services with a personal approach. Considering

every single shipment as time critical we strongly focus on the needs of our customers

in order to meet the agreed deadlines. We believe in building long-term relationships

with our customers and aim they can concentrate on their own core business. We deliver

quality!

Our Vision

Steady developing our business based on a maximum customer focus and become a

well-recognized company in our industry.

HOT LOGISTICS CONSIDERS EVERY SINGLE SHIPMENT AS TIME CRITICAL!

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NATIONAL AND INTERNATIONAL ExPRESS SHIPmENTS

ON BOARD COuRIER

BIOPHARmACEuTICAL

STORAGE AND DISTRIBuTION

AVIATION SERVICE

NExT FLIGHT OuT SERVICE

DANGEROuS GOODS HANDLING

AIRFREIGHT WORLDWIDE

OUR SERVICES

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WE DELIVER QUALITY

Our flagship Express Service provides the greatest next day coverage across

Europe. The majority of cities are delivered by 10.30am and many others are

a.m as standard.

Whatever service you choose from us, you can be assured that every package

counts. All packages are fully tracked and can be viewed in real time via our

website .

As an additional benefit and to offer even greater efficiency, we can also link

directly into your software to ensure that you know everything there is to

know - on time.

The heavy investment we have made in our technology ensures that you are

constantly kept up to date with the

information that is important and essential to your business and customers.

All routes are directly operated by HOT giving us much greater control,

flexibility and response. Specials are our speciality - ask customer services for a

quote. Thanks to our huge database of prices and destinations,

spot quotes or timed delivery prices are often available immediately.

POD’s are returned automatically or you can track and trace all your

consignments on our web site .

NATIONAL ANDINTERNATIONALEXPRESS SHIPMENTS

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We at HOT know as no other that speed, precision and an eye for detail are unique

requirements for shipping aircraft components. Our trained staff understand that every

minute counts and will handle your orders fast and carefully to ensure that the transit

time is kept to a minimum. Thanks to our worldwide network that is operational 365

days a year, 24 hours a day we offer a solution to every problem. HOTdoes not just

deliver your shipment super-fast but also applies its many years of experience and

extensive know-how when providing assistance to the present-day aviation industry.

HOT aviation services include:

• AOG express service.

• Delivering components within 24 hours at most international destinations.

• Same day deliveries within Europe.

• Direct Drives.

• On board courier service.

• Door-to-door delivery.

• Import and export, as well as global customs clearance and dangerous goods

processing 24 hours a day, 365 days a year.

• Your critical components and materials picked up within 60 minutes at nearly every

international location in the world.

• Next flight out.

• The guarantee that your component will leave on the first available flight to

anywhere in the world.

• Dangerous goods handling.

• Providing worldwide assistance with drawing up documents, dealing with customs

formalities and packing dangerous goods in accordance with the most up-to-date

IATA regulations.

• On board courier service. When a cargo flight is not fast enough, every minute

counts and you wish to be 100% assured that your critical shipment will arrive at its

destination in the quickest possible way.

• Status information about your shipment from start to finish from pick-up to final

proof of delivery.

AVIATION

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HOT is your logistics solution for globally shipping pharmaceutical and

biomedical temperature-controlled shipments. We understand, as no other,

that discretion, speed and an eye for detail are unique requirements for

shipping your valuable shipments. HOT offers you the solutions that will

guarantee total peace of mind. We have the experience and expertise to

transport diagnostic and infectious samples. HOT will not just pick up and

deliver the samples on time at the laboratories but can also supply the

required documentation, packaging and labels to your centres. Our clinical

trial service and cold chain management ensure that we can fully support your

samples from development up to and including the end product worldwide.

HOT will in particular:

• manage each shipment separately and will never ship it together with other

shipments.

• Will be accessible 24 hours a day, 365 days a year.

• Guarantee the integrity of your samples by replacing gel packs or

supplementing the dry ice whenever required at all locations in the world.

• Closely track every shipment throughout the full process to be absolutely

sure that your shipment arrives at its destination as quickly as possible or,

even better before the final deadline.

• Globally deliver packaging material within 24 hours to all centres.

• Deliver temperature-measuring instruments so that you have proof that your

shipment has been at the required temperature during the whole process

and that the integrity of your samples is guaranteed.

• Ensure that all your shipments and packaging materials always meet the

most up-to-date rules and regulations in particular, IATA regulations.

• Automatically send notification with proof of delivery through the internet

and e-mail and/or by telephone or fax.

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BIOPHARMACEUTICAL

HOT’s On Board Courier (OBC) service is a specialised transportation solution

tailored to your individual requirements. Whether you’re looking to securely

move time critical spare parts, important documents, pharmaceutical products

or other urgent shipments, we will transport your shipment to its destination

safely and on time.

Our OBC team manages all organisational aspects, such as entry requirements,

flight bookings and customs regulations. We have specially trained couriers

strategically located around the globe and one dedicated team member

accompanies your shipment every step of the way, from pick up to delivery

direct to the recipient – providing an entirely new standard of safety.

ON BOARD COURIER

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Our extensive depot complexes at Schiphol Airport provide storage and

distribution facilities positioned to maximise efficiencies of proximity to ports

and central business districts.

Storage Facilities

• 5,500 sq.m. Warehousing

• Centralised facilities

• Computer Controlled warehousing (First in first out)

• mAF approved facilities

• Racked storage systems

Security and Safety

• 24 hour monitored alarm & security patrol

• Pest control program

• Fire alarm monitored

Services

• Raw materials control for manufacturers.

• Stock reports.

• Rapid dispatch of goods.

STORAGE AND DISTRIBUTION

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When it’s necessary to move your shipment a long distance in a short amount

of time our Next Flight Out Service offers a great way to reduce transit time.

There are more than 1100 domestic commercial flights each day. By linking

our network of agents with these flights, we can move your shipments to

anywhere in the World within one day, in most cases.

First, we locate the airports nearest both the origin and destination. Next,

we identify the optimal flight departing and arriving at these airports and

the drive time to and from each of these airports. With this information, we

immediately dispatch the driver nearest the shipment origin. The shipment

is picked up, taken to the airport and tendered on the optimized flight. Upon

flight arrival, we retrieve your shipment and deliver it to its final destination.

NEXT FLIGHT OUT SERVICES

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We provide comprehensive Dangerous Goods (DG) handling for all UN

classifications (1-9).

From packaging (including dry and wet ice) to the completion of

documentation, we can help you all the way door-to-door. All our operations

staff members are fully IATA and ADR Dangerous Goods qualified and we have

an in-house qualified Dangerous Goods Safety Adviser (DGSA).

DANGEROUS GOODS HANDLING

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