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WDA Programmes & Schemes for

Organisational Excellence

Presented By: Rajesh Singapore Workforce Development Agency (WDA)

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Our Vision:

A Competitive Workforce, with workers

Learning for Life, and Advancing with Skills

Our Mission:

To enhance the employability and

competitiveness of Singapore’s workforce

About WDA

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Benchmark the skills standards

of employees

Improve performance management and training programmes

Certify workers with a nationally

endorsed qualification

Facilitate recruitment

and retention of employees

Establish career

pathways to advance

professionally and take on

new job scopes

WSQ frameworks are built on the basis of four types of competencies to benefit every organisation:

About WSQ

Foundational Competencies

Cross-Industry Competencies

Industry Competencies

Occupational Competencies

Benefits to Organisations

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Agenda

More Information

Holistic Solution for Each Organisation

Competencies for Each Organisation

Foundational Competencies

Cross-Industry Competencies

Industry Competencies

Occupational Competencies

WSQ

Enterprise Schemes and Programmes

Enterprise Training Support

(ETS)

Productivity Initiatives in Services & Manufacturing

(PRISM)

Workforce Schemes and Programmes

WorkPro

Workfare Training Support

(WTS)

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A scheme announced at COS 2013

To build companies’ in-house training infrastructure and capabilities

To assist companies to implement progressive human resource (HR) systems

To uplift skills levels for all levels of the workforce.

Enterprise Training

Support (ETS)

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You can tap on ETS for the following activities: Training of employees – Up to $200,000

Develop training capabilities – Up to $20,000

Develop training materials – Up to $52,000

Develop HR Systems – Up to $60,000

Review salary and benefits – Up to $15,000

For more information: www.wda.gov.sg/ets

The ETS scheme aims to help you achieve the following outcomes: Raise your employees’ productivity and skills levels

Attract and retain valued employees by developing good human resource (HR) practices and management systems tied to training

Attract and retain valued employees by helping you benchmark compensation and benefits to market rates

Enterprise Training

Scheme (ETS)

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Agenda

More Information

Holistic Solution for Each Organisation

Workforce Schemes and Programmes

WorkPro

Workfare Training Support

(WTS)

Cross – Industry Competencies

Service Excellence

Workplace Safety and Health

Professionals

Occupational Hygiene Professionals

Leadership and People Management

Business Management

Enterprise Schemes And Programmes

Enterprise Training Schemes

(ETS)

Productivity Initiatives in Services & Manufacturing

(PRISM)

P-Max

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A 3-year scheme commenced on 1 April 2013

Create age-friendly workplace for hiring and retention of mature workers

Foster work-life harmony in the workplaces through FWAs and other work-life strategies

Enhance employability and encourage back-to-work locals to return to work

WorkPro

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WorkPro

You can tap on funding support for the following activities: Age Management Grant (AMG)– Up to $20,000

Job Redesign (JR)– Up to $300,000

Work-Life Grant– Up to $160,000

On-the-Job Training Allowance– Up to $50,000

New Hire Retention Incentive (NHRI+) – Up to $50,000 Mentorship Allowance - $100 per mentee

For more information: www.wda.gov.sg/workpro

What WorkPro Covers

Support for acquiring capabilities to adopt good age management practices

Support redesigning of jobs or work processes for mature workers and back-to-work locals

Support the implementation of work-life strategies, especially flexible work arrangements to improve work-life harmony Support the recruitment and retention of mature works and back-to-work locals

* Companies must tap on any of the three WorkPlace Improvement and job redesign grants to be eligible for NHRI.

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Process Flow for Companies

Companies contact

SNEF/NTUC to find out

about WorkPro & application

details

Application forms to be

submitted to SNEF/NTUC

SNEF/NTUC process

applications and to issue

Letter of Offer (LOO)

to companies

Companies to carry out

necessary tasks, e.g. attend age

management workshop, disburse retention bonus to workers

Companies submit

claims at respective timelines based on

LOO, e.g. 6th and 12th

month marks

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Agenda

More Information

Holistic Solution for Each Organisation

Foundational Competencies Employability Skills

Executive Development and Growth For Excellence

Workplace Skills

International Computer Driving Licence

Workplace Literacy and Numeracy

Chinese Workplace Literacy

Enterprise Schemes And Programmes

Enterprise Training Schemes

(ETS)

Productivity Initiatives in Services & Manufacturing

(PRISM)

WorkPro

P-Max

Workforce Schemes and Programmes

WorkPro

Workfare Training Support

(WTS)

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Employability Skills Business

Management

Leadership and People

Management

Workplace Health and

Safety Professional

Occupational Hygiene Professional

Foundational and Cross-Industry

Competencies for Each Organisation

The various foundational and cross-industry competencies introduced will aid organisations to support their employees’ growth and development

Service Excellence

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Benefits to the Organisation

Drive motivated, confident and independent workforce Increase productivity and competitiveness at reduced cost Bridge skills gaps in current workforce Recognised workforce upgrading achievements at the national level

What is Employability Skills? Executive Development and Growth for Excellence

(EDGE )

Upon completion of each module, participants will be awarded a Statement of Attainment (SOA).

Certification

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Equip and bridge organisations’ workforce skills gap Develop soft skills in PMEs across all sectors Prepares PMEs for future growth and opportunities

EDGE WSQ

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WSQ Provide Go The

Extra Mile Service

WSQ Engage in

Service Innovation

Initiatives

WSQ Establish

Relationship for

Customer

Confidence

WSQ Lead with

Service Vision

WSQ Strategise

Workforce for

Service Excellence

What does EDGE offer?

Lead Workplace Communication and

Engagement

Develop a Work Team

Lead a Virtual Team

Manage Cross Functional and

Culturally Diverse Teams

Contribute towards a Learning Organisation

Develop Personal Effectiveness at Managerial

Level

Manage Workplace Challenges with Resilience

Develop Personal Image and Competence to Achieve

Career Goals

Manage Process Improvement

Apply Business Process Re-Engineering

Contribute to the Design and Development for a Productivity Framework

Implement Lean Six-Sigma

Level 4

Analytical Conceptual And

Evaluative Skills

Personal Management And Development

Skills

Interpersonal Skills

Level 5

Managerial

Level

The EDGE programmes includes 5 broad categories , here are examples of the modules that companies have sent their staff for training: :

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Agenda

More Information

Holistic Solution for Each Organisation

Enterprise Schemes And Programmes

Enterprise Training Schemes

(ETS)

Productivity Initiatives in Services & Manufacturing

(PRISM)

WorkPro

P-Max

Cross – Industry Competencies

Service Excellence

Workplace Safety and Health

Professionals

Occupational Hygiene Professionals

Leadership and People Management

Business Management

Workforce Schemes and Programmes

WorkPro

Workfare Training Support

(WTS)

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Adopt a Whole of Company Approach

Professionalise Service Careers

Job Redesign for the Service Workforce

Thrusts

Benefits to the Organisation

Improve business profitability Maintain a competitive edge Improve service productivity and efficiency Raise service standards Enhance customer experience Improve employee engagement and retention Enhance service jobs and processes

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What is the Service Excellence

Competency Framework (SV CF)?

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Build a Service Excellence

Culture

Champion a Service

Excellence Ethos

Lead with Service Vision

Role Model the Service Vision

Demonstrate the Service Vision

Maximise Service and business Performance

Drive Service Quality and Customer

Satisfaction

Analyse Service Quality and Customer

Satisfaction

Manage Service Performance

Respond to Service Challenges

Translate Strategy into Service Operations

Strategies Service Operations

Develop Service Operations

Manage Operations for

Service Excellence

Implement Operations for

Service Excellence

Transform your Service through

Strategic Innovation

Champion Service Innovation

Develop New Products / Services

Foster Service Innovation

Engage in Service Innovation Initiatives

Win Customers for Life

Drive Customer Loyalty for Service

Excellence

Manage the Service Brand

Establish Relationship for

Customer Confidence

Provide-Go-The-Extra-Mile Service

WSQ Provide Go The

Extra Mile Service

WSQ Engage in

Service Innovation

Initiatives

WSQ Establish

Relationship for

Customer

Confidence

WSQ Lead with

Service Vision

WSQ Strategise

Workforce for

Service Excellence

What does SV CF offer?

Customer Experience

Service Innovation

Leadership

The SV CF offers training through six competencies categories, here are examples of the modules that companies have sent their staff for training:

Planning & Process

Information & Results

People

Optimise the Service Performance your

Workforce

Strategies Workforce for

Service Excellence

Optimise Workforce for Service Excellence

Coach for Service Performance

Work in Diverse Service Environment

C-Suite (Level 6)

Service Champion (Level

5)

Service Leader (Level 4)

Service Coach (Level 3)

Service Professional

(Level1)

Qualifications

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Keep up-to-date with the latest trends and practices through peer learning and sharing

Create roadmaps for leadership development

LPM WSQ

Benefits to the Organisation

Improve performance and productivity

Markedly increase value to every organisation

Strengthen leadership, management and empowerment skills

Enhance job scopes and work processes

What is the Leadership and People

Management (LPM)?

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WSQ Provide Go The

Extra Mile Service

WSQ Engage in

Service Innovation

Initiatives

WSQ Establish

Relationship for

Customer

Confidence

WSQ Lead with

Service Vision

WSQ Strategise

Workforce for

Service Excellence

What does LPM offer?

Advance

Certification

(Level 3)

Develop People Achieve Results Personal

Effectiveness

Graduate

Diploma

(Level 6)

The LPM programmes comprises of 27 competencies in 6 areas across 4 levels, here are examples of the modules that companies have sent their staff for training:

Professional

Diploma

(Level 4)

Specialist

Diploma

(Level 5)

Grow Leaders

Engage People

Enable People

Encourage People

Lead Achievement of Results

Facilitate Achievement of

Results

Manage Achievement of

Results

Support Achievement of

Results

Master Personal Effectiveness

Develop Personal Effectiveness

Manage Self

Develop Self

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Agenda

More Information

Holistic Solution for Each Organisation

Workforce Schemes and Programmes

WorkPro

Workfare Training Support

(WTS)

Cross – Industry Competencies

Service Excellence

Workplace Safety and Health

Professionals

Occupational Hygiene Professionals

Leadership and People Management

Business Management

Enterprise Schemes And Programmes

Enterprise Training Schemes

(ETS)

Productivity Initiatives in Services & Manufacturing

(PRISM)

P-Max

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For further enquiries pls contact:

Mr Rajesh at 6512 1086 or e-mail at

rajesh_ramalingam@wda.gov.sg

OR

Ms Ming Qin at 6512 6561 or e-mail

foo_ming_qin@wda.gov.sg

Thank you