ways to pay your rent, water charges and leaseholder service charges dec09

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Stockport Homes Customer Finance Team 1 St. Peter’s Square Stockport SK1 1NZ www.stockporthomes.org Ways to pay your rent, water charges and leaseholder service charges Accessing our services This leaflet gives you information about paying your rent and leaseholder service charges. If you would like a copy in large print, Braille, on audiotape or CD, please contact the Social Inclusion Team on 0161 474 2860 or email: [email protected] If you encounter difficulties paying your rent, water charges or leaseholder service charges, you should contact the Customer Finance Team as soon as possible. In most cases we will be able to help you and by making an early arrangement you may be able to avoid court proceedings and extra costs being incurred. 594 / December 2009

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StockportHomes CustomerFinanceTeam 1St.Peter’sSquare Stockport SK11NZ www.stockporthomes.org Inmostcaseswewillbeableto helpyouandbymakinganearly arrangementyoumaybeableto avoidcourtproceedingsandextra costsbeingincurred. Accessingourservices Thisleafletgivesyouinformationabout payingyourrentandleaseholderservice charges.Ifyouwouldlikeacopyin largeprint,Braille,onaudiotapeorCD, pleasecontacttheSocialInclusion Teamon01614742860oremail: [email protected] 594/December2009

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Stockport HomesCustomer Finance Team1 St. Peter’s SquareStockportSK1 1NZwww.stockporthomes.org

Ways to pay your rent,water charges andleaseholder servicecharges

Accessing our servicesThis leaflet gives you information aboutpaying your rent and leaseholder servicecharges. If you would like a copy inlarge print, Braille, on audiotape or CD,please contact the Social InclusionTeam on 0161 474 2860 or email:[email protected]

If you encounter difficultiespaying your rent, watercharges or leaseholder servicecharges, you should contactthe Customer Finance Teamas soon as possible.

In most cases we will be able tohelp you and by making an earlyarrangement you may be able toavoid court proceedings and extracosts being incurred.

594 / December 2009

It is our aim to make it as simpleas possible for you to pay yourrent, water charges and servicecharges by providing as manypayment methods as possible.

You can obtain further detailsabout payment methods bytelephoning the CustomerFinance Team on the followingnumbers:

East AreaTelephone: 0161 474 2677

Serving: Bredbury, Brinnington, Compstall,Covent Garden, Hazel Grove, High Lane,Marple, Marple Bridge, Mottram Street,Offerton, Portwood, Rectory Fields, Romiley,Tamworth Green, Victoria Park and Woodley.

West AreaTelephone: 0161 474 2668

Serving: Adswood, Bramhall, Bridgehall,Cale Green, Cheadle, Cheadle Heath,Cheadle Hulme, Councillor Lane, Davenport,Didsbury Road, Edgeley, Gatley and HealdGreen, Larkhill and Shaw Heath, Reddish,The Heatons and Lancashire Hill.

By Direct DebitYou can pay your rent andwater charges by DirectDebit and receive anannual discount for doing

so. Simply ring the Customer FinanceTeam and ask for a Direct DebitMandate Form.

By TelephoneYou can pay using a debitor credit card bytelephoning0161 474 4050. This

service is available 24 hours a day.

On the InternetYou can pay with a debit orcredit card at:www.stockport.gov.uk/payments

At a Post Office,PayPoint or PayZoneoutlet.You can pay at any PostOffice, PayPoint or

Payzone outlet displaying the PayPointor Payzone logo, using a swipe card.Post Offices are open on Saturdaymornings and many PayPoint outletsare open seven days a week and latenights. To request a free paymentswipe card please contact theCustomer Finance Team.

You can make payments as follows: