2007/2008

Annual Performance

Review

- Auckland Water

Industry

Presenter:

Priscilla Chung – AWG Project Manager

Bassam Halabi – GHD Project Manager

Presentation Outline

Part 1 – Priscilla Chung

• Introduction

• Objectives

• Project Management Structure

• Programme

• Benefits

Part 2 – Bassam Halabi

• Benchmarking

• Selected results from the Auckland annual performance review

Part 1

Presented by

Priscilla Chung

Manukau Water Limited

AWG Project Manager

Participants

• $667 million turnover

• 1.32 million people served

• 141 million m³ of water produced

• 145 million m³ of wastewater produced

• 22,135 km of pipes

• 870 full time employee

• Over 1,000 contractors

Auckland Water

Industry

Purpose

TRANSPARANCY

IN PERFORMANCE

Knowledge

Exchange

Reporting

Facts to Customers

Celebrate

Regional

AchievementsBenchmarking

Accountability

Continuous

Improvement

Project Team

AWG

Sponsor Manukau Water Limited

Priscilla Chung Mark Reynolds

Project Manager Design Manager

Participating

Organisations

Lead persons

appointed for data collation

Data Collection,

Analysis &

Auditing

GHD

Design &

Printing

Consultant

Inside Groups

Report

Can be downloaded in the following link:

http://www.manukauwater.co.nz/About%20Manukau%20Water/reports_and_publications.htm

Reported Measures

Environmental• Beach / Lagoon warning days

• Separate / combined sewer

overflow events

• Environmental infringement notices

or abatement notices

Customer Service• Written complaints response

• Average operator connect time

• Customer satisfaction

• Information languages

• Iwi relationship

Quality of Service• Lost time injury frequency rate

• Water interruption frequency and

duration

• Sewer break and chokes

• Habitable floor flooding complaints

Cost and Value• Price of water, wastewater &

stormwater

• Non-revenue water

• Leakage m3/km/day

• Water loss litres/connection/day

• Revenue and costs per property

Launching Function

Media Coverage

Benefits

Transparency Accountability

Better understanding

Opportunities for improvement

Improved efficiency & effectiveness

Pricing

and cost

Performanc

e Value for

money

Environmental

stewardship

Service

reliabilityWater

demand

management

Part 2

Presented by

Bassam Halabi

GHD Limtied

Consultant Project

Manager

Benchmarking-

Process

Highlight- Water

Consumption

Highlight- Non

Revenue Water

Cost of

Service/Property

Cost of Service/

Property-Breakdown

Stormawater

21%

Wastewater

45%

Water

34%

Price for Standard

Residential User

(200m3/yr)

Effective Weighted Average Costs for Standard Residential User

$243 $250 $259 $261 $256 $268 $279

$354 $380 $392 $392 $383 $370 $378 $394 $420

$254$257

$597$640 $624 $633

$662$699$597 $609

$628$645 $654 $668

$685$708 $720

$653$651$6305.59%4.52%1.50%-2.50%-2.0%0.3%3.3%5.5%

$-

$100

$200

$300

$400

$500

$600

$700

$800

1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Total Charge p.a. inc GST

Water Charge Wastewater Charge % Annual nominal cost increase

CPI adjusted costs from 1999/2000 % Annual nominal cost increase

Prices of Other

Services/Residential

Household

$/annum

Water $ 279

Wastewater $ 420

Telecommunications $ 1,502

Petrol $ 1,981

Cost / Revenue

Ratio

Other Measures

• Environmental – clean beaches,

sewer overflows, infringements

• Customer service – complaints,

call centre, charter, satisfaction,

stakeholders

• Quality of service – lost of injury

frequency rate, interruptions,

flooding

• Details are in the report

Final Notes

• The Auckland water industry led the way in New Zealand with its first publication six years ago

• Benchmarking has helped the AWG to improve water services across the region

• Water consumption in AK is one of the lowest in the Country

• Transparency helps to demonstrate value for money

• More work is required to balance cost vs revenue for stormwater service

Thank You