water royd house nursing home · 2019-03-06 · water royd house nursing home maria mallaband care...

Water Royd House

Nursing Home

Maria Mallaband Care Group

Limited

Your Care Rating 2018/19

Care Home report

This report provides results for Water Royd House Nursing Home.

The report is based on responses to the Your Care Rating (YCR) surveys as follows:

8 response(s) from residents

18 response(s) from family and friends

Your Care Rating2018/2019 survey

Overall Performance Rating & Theme Scores

Water Royd House Nursing

Home

The Overall Performance Rating (OPR) and theme

scores are out of 1000. The OPR is based on the

theme scores.

Theme ScoresOverall OPR Score

Key Indicators

100100 100100

% Satisfied with

overall standard

of the care home

% Overall happy

living here

1009589 948978

% Satisfied with

overall standard

of the care home

% Saying home is

good at keeping

relatives informed

% Agree the home

provides value for

money

Net Promoter Score

The percent of respondents likely to recommend

their care home as 9 or 10 out of 10, minus the

percent likely to recommend it as 0 to 6 out of 10

Residents’ survey‘18/19

‘17/18

‘18/19Family & Friends survey

’17/18

945869

Overall OPR Score

882YCR

average

OPR

842YCR

average

OPR

888

893

880

879

849

894

853

800

923

936

995

856

858

874

899

953

Your

‘17/18

OPR885 848

+56+68

+38‘17/18 NPS +38

Staff & Care

Quality

of life

Home

Comforts

Choice &

having a say

Family & friends’ survey –

% strongly/tend to agree

Residents’ survey –


100 100 88 100

Can have visits

when wanted

Can speak to

senior staff

Can choose when to

get up/go to bed

Can have own

things around them

Can take part in

hobbies

100 80 100 89 100 69

Responsive

This page presents results for this care home on comparable measures between the residents’ and family and friends’ surveys (not all

attributes are shown), in alignment with regulatory themes (informed by the inspection framework introduced by CQC in England ). These

results reflect the views of residents and family members and friends. They do not reflect results of regulator inspections o r reports (nor

are they endorsed by any of the national regulators covering England, Wales, Scotland and Northern Ireland).

Caring

Comparisons by regulatory themes

100

100

100

83

75

78

Your Care Rating2018/2019 surveyWater Royd House Nursing

Home

Treated with kindness

Privacy is respected

Staff have time to talk

100

89

100

64

100

81

100

82

88

89

Comparisons by regulatory themes

This page presents results for this care home on comparable measures between the residents’ and family and friends’ surveys (not all

attributes are shown), in alignment with regulatory themes (informed by the inspection framework introduced by CQC in England). These

results reflect the views of residents and family members and friends. They do not reflect results of regulator inspections o r reports (nor

are they endorsed by any of the national regulators covering England, Wales, Scotland and Northern Ireland).

Well led

Safe

Effective

Clean and tidy home Safe and secure place to live

100 100 100 100

Happy with access to

doctors/nurses

Happy/satisfied with complaints

procedure

Your Care Rating2018/2019 surveyWater Royd House Nursing

Home

100 7988100

Staff provide the

care needed

Easy access to

garden area

Menu offers a

good variety

Good quality

food

Good laundry

service

Family & friends’ survey –


Residents’ survey –


100

88

88

88

75

75

75

50

38

13

13

13

13

13

13

50

38

Staff capable of providing care

Treated with kindness, dignity andrespect

Happy with access to doctors,nurses, dentists

Happy with care and support

Staff understand me as an individual

Staff are sensitive to how I amfeeling

Staff dealing with complaints andconcerns

Staff are available when needed

Staff have time to talk to me

Total Agree (%)

Total‘18/19

YCRaverage

Change since

‘17/18

100 95 0

100 98 0

100 91 0

100 96 0

88 94 -12

88 91 -12

88 89 -12

100 91 0

75 86 -25

Residents’Theme: Staff & Care

% Strongly agree % Tend to agree % Total disagree

Theme score ‘18/19

YCR average Change since ‘17/18

923 881 +35

(% Strongly / Tend to disagree)

100

88

88

75

13

25

13

The home is clean and tidy

The food served at mealtimes is ofgood quality

The laundry service is good

The menu offers a good variety ofchoices each day

100

75

75

75

25

13

13

I can choose what time I get up andgo to bed

I have easy access to a pleasantgarden/outdoor area

I can speak to senior members ofstaff if I need to

I have a real say in how staff providecare and support to me

Total Agree (%)

Total‘18/19

YCRaverage

Change since

‘17/18

100 97 0

100 88 0

88 90 -5

100 86 +2

Theme: Home comforts

Theme: Choice & having a say

Residents’

100 93 0

100 91 +2

88 92 -12

88 85 -12



953 856 +74



936 871 +56

% Strongly agree % Tend to agree % Total disagree (% Strongly / Tend to disagree)

100

100

100

100

88 13

This home is a safe and secure placeto live

I can have visitors when I want to

I can have enough of my own thingsaround me

I can take part in activities/hobbiesif I want to

My privacy is respected

Total Agree (%)

Total‘18/19

YCRaverage

Change since

‘17/18

100 97 0

100 99 0

100 97 0

100 94 0

100 95 0

Theme: Quality of LifeResidents’



995 930 +102


*Asked in Family and Friends’ survey only – attribute does not contribute to OPR and Theme score calculations

72

72

67

67

61

59

57

57

56

56

50

47

39

33

28

22

33

28

11

29

21

7

33

28

6

18

61

44

6

6

6

6

12

11

Residents treated with kindness,dignity and respect

I am made to feel welcome when Ivisit*

Happy with access to doctors,nurses, dentists

Staff have a professional manner*

Aware of procedure for making acomplaint/raising concerns*

Staff know my relative or friend'sneeds and preferences well*

Staff have satisfactorily dealt withcomplaints and concerns

Residents encouraged to lead asindependent a life as possible*

Staff seem capable of providing thecare needed

Staff respect my relative or friend'spersonal belongings*

The home supports my emotionalneeds*

There are enough staff to meet theneeds of residents*

Residents are well presented*

Staff have time to talk

Total Agree (%)

Total‘18/19

YCRaverage

Change since

‘17/18

100 98 0

94 97 -6

100 88 +5

94 94 -6

72 81 -17

88 88 +4

79 82 -4

64 82 -23

89 90 -11

83 91 -12

56 78 -20

65 61 -13

100 87 +16

78 76 +4

Family & Friends’Theme: Staff & CareTheme score

‘18/19YCR average Change since

‘17/18

856 821 +7


83

78

72

61

59

56

44

11

22

22

22

24

25

44

6

The building and outdoor space iswell maintained*

The home seems clean and tidy

The smell of the home is generallyacceptable*

The home's facilities are suitable tomeet residents' needs*

The food served at mealtimes seemsof good quality

The menu offers a good variety ofchoices each day

The laundry service seems good

Total Agree (%)

Total‘18/19

YCRaverage

Change since

‘17/18

94 91 -6

100 95 0

94 90 -6

83 93 -17

82 84 +6

81 80 +12

89 80 0

Family & Friends’Theme: Home comfortsTheme score


‘17/18

858 811 +58



83

67

65

65

62

60

57

43

40

17

13

29

29

20

7

29

20

6

8

7

7

7

I can speak to senior members ofstaff if I wish to

My relative or friend can choosewhat time they get up or go to bed

I can be involved in decisions about my relative or friend’s care

Staff appreciate my input into myrelative or friend's care*

The home supports my relative orfriend to maintain their personal

identity*

Special food needs are met*

My relative or friend has easy accessto a pleasant garden/outdoor area

The home offers a range of activities that suit my relative or friend’s

needs*

I am given sufficient opportunitiesto comment on the running of the

home*

Total Agree (%)

Total‘18/19

YCRaverage

Change since

‘17/18

100 94 +5

80 78 +13

94 92 +5

94 88 +5

62 88 -27

80 74 -2

64 86 -13

71 75 +7

60 69 -19

Family & Friends’Theme: Choice & having a sayTheme score


‘17/18

874 851 +21



78

78

76

72

56

38

38

22

11

24

11

28

31

25

6

6

8

6

The home seems a safe and secureplace to live

Residents can have enough of theirown things around them

I can visit my relative or friend whenI want to

My relative or friend's privacy isrespected

The home seems a happy place tolive*

My relative or friend is encouragedto take part in hobbies of interest if

they want to

My relative or friend is helped tostay as physically and mentally

active as they can be*

Family & Friends’Theme: Quality of life

Total Agree (%)

Total‘18/19

YCRaverage

Change since

‘17/18

100 97 0

89 98 -6

100 100 0

83 95 -17

83 91 -1

69 78 +11

63 77 -13



899 903 +5



Explanatory notes

Your Care Rating is conducted on behalf of care

home providers by leading market research

organisation, Ipsos MORI. It covers care homes

that primarily serve older people (aged 65+).

However, where younger adults live in such care

homes, they are also included.

Overall, 19 care home providers participated in the

Your Care Rating Residents’ survey in 2018/19. A

total of 11,188 residents took part in the survey

across 532 care homes. The survey was conducted

from early September to late October 2018. 15

care home providers participated in the Your Care

Rating Family and Friends’ survey in 2018/19. A

total of 6,796 family members and friends of

residents took part in the survey across 525 care

homes. The survey was conducted between

October and November 2018, with responses

completed online or using a paper-based

questionnaire. Trend data is shown for care homes

that took part in 2017/18 (receiving 5 or more

responses).

Results are presented across a range of aspects

asked about in the Your Care Rating survey (such

as the quality of food and availability of staff). In

addition, an Overall Performance Rating (OPR) and

four Theme scores are presented.

The OPR is derived from the survey results using

rigorous statistical methods, and is designed to be

easily accessible to a range of audiences. The OPR

is calculated based on the four Theme scores,

which themselves are calculated based on results

for individual aspects. In order to enable

comparison of the Theme and OPR scores

between the Family & Friends’ and the Residents’

surveys, only questions which are comparable

across both surveys are included in the

calculations

Water Royd House Nursing Home

Results are based on:

This home report provides a breakdown of

results for:

of these scores. Scores for questions suffixed with an

asterisk are not included in Theme score or OPR

calculations. Further information about the OPR and

Theme scores can be found at

www.yourcarerating.org.

For practical reasons, the wording of some questions

has been shortened for this report. Please refer to

the survey questionnaire for the full question

wording.

Throughout this home report, benchmark figures

have been provided, showing the average score for

the survey. Benchmarks are based on results for care

homes achieving at least 5 responses for any

individual attribute. Small base sizes should be

treated with caution.

Please note the following technical details:

• OPR and theme scores are shown out of a

possible total of 1,000.

• Percentage scores are shown out of 100.

• Net Promoter Score (NPS) is the percentage of

respondents rating their likelihood to recommend

the care home to friends and family as 9 or 10 out

of 10, minus the percentage rating their likelihood

to recommend the care home as 0 to 6 out of 10

(e.g. if 50 of respondents answer 9 or 10, and 30

answer 0 to 6, the NPS is +20).

• Data are unweighted.

• Responses are shown for all valid responses

(excluding blank responses to questions).

• Where figures do not add up to 100, this is due to

computer rounding.

• Combined figures are based on the constituent

parts (e.g. agree = strongly agree + tend to

agree). These figures are also subject to the effect

of rounding.

• An asterisk indicates a score less than 0.5, but

greater than zero.

8 response(s) from residents

18 response(s) from family and friends

By taking part in the Your Care Rating survey, care providers are

demonstrating very tangibly their commitment to:

• Hearing the views of residents, family members and friends

• Improving further the quality of their services

To recognise this, Your Care Rating will allow them to use the Quality

Mark.

For further information visit www.yourcarerating.org

water royd house nursing home · 2019-03-06 · water royd house nursing home maria mallaband care...

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