water process technician apprenticeship · 2020. 9. 8. · water process technician apprenticeship...

Water Process Technician ApprenticeshipCandidate Information Pack – everything you need to know

Welcome The role Why choose us? About us Benefits Our Principles What’s next?

Water Process Technician Apprenticeship Affinity Water Limited 2

WelcomeWe’re delighted that you’re interested in working with Affinity Water.

I’m proud to lead our Customer Operations team – more than 600 people who maintain and repair our network. Together, we serve our 3.6 million customers 24/7 online and over the phone, delivering experiences that matter.

The UK water industry continues to evolve. It’s becoming increasingly dynamic as we move steadily towards a digital future.

If you’re an inquisitive problem-solver who’s keen to make a difference and deliver change, there couldn’t be a better time for you to join.

We’d love to have you on our team.

Joe Brownless,Director of Customer Operations

Joe


The role Why choose us? About us Benefits Our Principles What’s next?Welcome

What Apprenticeships are available?

What do the two roles involve?

Here’s what the Customer Service Technician does.

• Attend customer appointments to investigate, advise and report on enquiries within set timescales to deliver a first-class customer experience

• Plan and execute network isolations to make planned and reactive access to our network available

• Complete planned and reactive flushing activities on the network

And here’s what the Leakage Control Technician does.

• Carry out District Meter Area (DMA) surveys using various detection techniques across Affinity Water’s supply area

• Use mapping and telemetry software to enhance surveys

• Safely detect leakage and unaccounted-for water in our network, making sure that all hazards are reported daily and in real time

What does the training programme cover?

Our 18-month programme will give you the skills and knowledge to become a fully qualified and multi-skilled technician. It includes:

• units 1-4 – Regulations and Compliance, Customer Service, Science and Applied Maths, Materials and Components

• units 5-7 – Pressure Management, Leakage Targeting, Leakage Detection and Location

• units 8-10 – Operation of Service Reservoirs, Pumps and Trunk Mains, Supply Interruptions, Operation of District Metered Areas.

What will Affinity Water provide?

We’ll give you a smartphone and laptop/Toughbook, as well as branded PPE (personal protective equipment) clothing. You’ll also be able to drive a company van.

What are the requirements?

• Aged 18 or over

• Grade A-C/4-9 in GCSE English and Maths

• Eligibility for funding

• Full UK driving licence

• Personal skills and qualities:

- self-motivated and committed, with a passion to develop yourself and take ownership of your career

- effective team working skills, supportive of others

- strong time management and organisational skills

- positive, enthusiastic and highly motivated

- be curious and confident to ask questions

- good understanding of the value of stakeholder relationships and an ability to network with people of all levels and backgrounds

- able to apply everything you learn in your day-to-day role and any projects outside your training programme

We have two Apprenticeship opportunities. You can pursue an Affinity Water career as a Customer Service Technician or a Leakage Control Technician. Leakage Control

TechnicianCustomer Service

Technician



Why choose Affinity Water?We think Affinity Water is a great place to work. But don’t just take our word for it…

Watch the two videos below to find out more about what it’s actually like to work as a Customer Service Technician or a Leakage Control Technician for Affinity Water.

a Leakage Control Technician

A day in the life of...

a Customer Service Technician

A day in the life of...

https://youtu.be/1eMaWrgYXDY

https://youtu.be/-Ak7d36-x9M



About usAffinity Water is the UK’s largest water-only supplier. We are committed to delivering a high-quality water service to all our customers.

Every day we supply around 900 million litres of water to more than 3.6m people – that’s 1.4 million properties.

We are an innovative company with a passion for delivering an excellent service every time.

Take a look at the map below to see where you could be working. We distribute our water through a network of over

16,600km of mains pipes

We supply on average

a day to more than3.6m people – that’s

1.4m properties

900 MEGALITRES

water treatmentworks to ensure that

our water is of the highest quality

We operate 94



What’s in it for me?Changing your job or career is a big decision, so you need to know that you’re making the right move.

We want all our people to be able to come to work with a sense of purpose, commitment and wellbeing. That’s because we know you’ll perform best when you feel comfortable and happy at work.

Your academic and professional development is important to us. Once a year, we’ll refund the cost of your fees

23 days’ annual leave, rising with continuous service. The chance to buy and sell up to five days a year

A generous pension scheme that doubles the contributions you make, up to a maximum of 12% – so you could be investing 18% of your pay, but you’ll only pay 6% yourself!

£1,000 for every person you recommend to join Affinity Water (once they’ve completed three months with us)

Great discounts on your shopping, holidays, insurance and days out, plus more!

Access to our wellbeing centre, which has tips on looking after your physical and mental health

Healthcare and dental plans that allow you to make savings on medical appointments, plusdental and physio treatments

Monthly draw to win prizes in our WaterAid lottery, helping us to raise money for charity

Subsidised activities through our sports and social club, including yoga, meditation, pilates, badminton, football and more

Free eye test vouchers every two years

Access to a confidential counselling service through our Employee Assistance Programme

Here are some of the many great perks that come with the job...

Up to four ‘Affinity Days’ a year for volunteering



Our Principles

Our culture and ways of working are based on five key principles which are embedded in everything that we do.

At the recruitment stage, we’re keen to see how you can demonstrate these principles – and we look forward to seeing how you’ll bring them to life during your Affinity Water career.

To support our culture and principles, we have a dedicated team of Culture Ambassadors from all of areas of the business who represent the interests and views of their colleagues.

As a culture ambassador I have the perfect role. Not only do I have an input on trying to make Affinity Water a better and safer place to work, but I also get the chance to engage, listen to and help people in any way shape or form.

I am always here for anyone and will try my upmost to help and bring a positive vibe to anyone’s day. My favourite saying is: ‘Smile and the world will smile with you.’

Dean Whiten, Customer Service Technician and Culture Ambassador

Make it easy

Be proactive

Show you understand

Do what you say you will

Show you care

I have been in this industry for a long time and Affinity Water has helped me realise my potential. I’m part of a team that encourages and supports the development of its fellow workers. I truly bring myself to work. Even when I am not 100%, my Affinity Water family looks out for me. In terms of apprenticeship training, there is no better place to upskill your abilities – in my opinion, Affinity Water is a market leader in this area.

Phil Barnaby, Leakage Control Technician and Culture Ambassador



What happens next?

Apply onlineHear back from the recruitment team

Invitation to onsite assessment and

interview

Your offer – welcome to

Affinity Water!

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https://wearelanded.com/campaign.php?id=15141

water process technician apprenticeship · 2020. 9. 8. · water process technician apprenticeship...

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